The indoor hot tub was not functioning. The hotel's restaurant was not open until 4:00 p.m..

The hotel is always clean and staff members friendly and helpful with questions about the area. The rooms are spacious and comfortable.

Stayed in February 2024

People in hot tub with their clothes on.

Stayed in February 2024

Please update the site that the general governor suite is required to put a $1000 deposit on the room.

Close to all amenities, the general governors suite is very spacious

Stayed in February 2024

the warnings of locking your car were there, and noted, however we forgot once, and the car had things stolen from it. it was an inconvenience and could of been worse but one mistake and a loss really sucks for a Christmas present

free christmas breakfast while the restaurant was closed. the fitness center had everything anyone would need for a good work out. hot tub and sauna were hot and clean

Stayed in December 2023

Can't really say anything to fault this spot. I used to get a much better rate when it was privately owned but still a good rate.

Have always enjoyed staying at the WT. Love the big outdoor hot tub, which we had to ourselves this time. Have a Casey's on site so you don't have to leave the building. Close to shops and GoodLife Fitness. We will always stay here when in the Sault.

Stayed in November 2023

Service was horrible on Casey's restaurant side. 30 minutes to get a drink and order food. 1 hour and 45 mins by the time I got the bill. Service was fantastic on the bar side. Will only go there now.

Outdoor hot tub

Stayed in November 2023

Better communication and Information from front desk before check in date.

Service in the restaurant was good. When we booked the room was told there would be no extta charge for the dog however upon check in was told it was 30. My son had a booked pet stay for his dog however cancelled because was told by Sami or Sam previously at front desk because it was a pet friendly room there was no charge.??? He canceled pet stay only to find out there was a charge.

Stayed in October 2023

The grab n go breakfast at Starbucks was delicious. Very pleased with it.

Stayed in October 2023

Parking was a nightmare...not enough space.

Stayed in October 2023

Nothing - all good

Quality service and product s - line real glasses, tissues, shampoo etc The tower - easy to find

Stayed in October 2023

The check in lady was condescending and even asked me twice if I understood her in an irritated manner. Spicy.

Breakfast and staff in the dining hall were great, very helpful to us, friendly, offered explanation on the train and taking extra food. Each day she was that way.

Stayed in September 2023

The house keeping is very prompt, room cleaned everyday

Stayed in October 2023

Should make out of country travelers aware of the extra cost due to fees and taxes. I was told breakfast was 9.00 dollars untrue breakfast starts at 9 dollars.

Stayed in October 2023

No ice on 5th floor even though map on door showed it.

Great location close to everything and lobby staff extremely friendly and helpful.

Stayed in September 2023

The price, but you pay for the upkeep required in a hotel with these amenities.

The whirlpool, 1 in side, one outside, and the ‘grotto decor. Nice big indoor pool.

Stayed in September 2023

Nil

All in one spot service

Stayed in August 2023

Not the property, but the room rate was rather steep compared to last year.

We LOVE the pool and outdoor hot tub!! Very unique set up. We have stayed at this hotel before. It is now our preferred place to stay while in Sault Ste Marie 😊

Stayed in September 2023

All the waterfalls-y things around the property . The pool was amazing, and so was the hot tub.

Stayed in July 2023

Good restaurant staff

Stayed in July 2023

The rooms are clean and comfortable but outdated. They haven’t been renovated in years. It’s definitely time for a refresh. There is also only one old elevator.

The pools are awesome, it’s great to get in a horrible after a long drive. Having Casey’s and Starbucks onsite is really handy.

Stayed in August 2023

A king room is kinda small.

It's a beautiful location, the staff was friendly, They have a kids area for swimming a nice beautiful outdoor hot tub !

Stayed in July 2023

There was no restaurant which served breakfast only a bar and grill which opened at 4:00 pm. We had a room on the ground floor which overlooked the hot tub. There was a bench against our window. We were not in the room much so didn't really bother us but people were already in the spa early and talking loudly.

The location was OK.

Stayed in August 2023

The $400 deposit was shocking and a huge turn off! Don't understand the purpose of a deposit that is so high for one night.

Nice amenities: hot tub, pool, sauna. Restaurant was good. Room was nice.

Stayed in July 2023

On my arrival we realized I had booked for the wrong dates and had actually should have checked in the night before. I was traveling alone with 5 grandkids!! and had been on the road for 2 days already. Bennie at the front desk went well above her duties to help me keep a grip on my mental state and found rooms for us. She is a priceless gem at this location and I hope is rewarded accordingly.

Stayed in June 2023