The carpets are disgusting....had to wear shoes in the room

Stayed in October 2023

There was a coffee machine in the room but no coffee or tea offered, furniture was old, room was not really clean, no room service.

Room was ok, bed was comfortable, friendly staff

Stayed in October 2023

I found some hair in the bath. It seemed like it wasn't cleaned.

Stayed in September 2023

Could use a makeover… Electronic receipt was sent to wrong address.. had to call later in the day to finally get it( this clerk was also very helpful and apologetic for the error )

Location - was what we knew - unfortunately construction in front made it harder to get to

Stayed in September 2023

Pool wasn't open despite heat wave. Card key to our room kept malfunctioning.

Staff amazingly friendly and courteous. Whenever a problem occurred it was delt with in a reasonably timely manner. The quirky 80's decore was actually charming. Hotel was very quiet and peaceful.

Stayed in September 2023

The fact that there was no breakfast was a bummer. The construction right at the auberge wasn't expected. I would have chosen another location had I known. The really worst part was the fire alarm at 3am for no reason, no fire! I couldn't sleep after that, on the night that cost more that the other, the night before an eventful day. These mark low the value for the money and comfort ratings

The auberge has a nice design, the room was clean, with a balcony, the little extra toiletries were appreciated. The beds are comfortable, the staff are respectful.

Stayed in September 2023

Look too old, they're not continental breakfast, only coffee and some juice

The location of the hotrl

Stayed in August 2023

I actually charge more than i expect theres a 50 dollar charge on my amex before we check in . the pool is not clean.

Stayed in August 2023

Our toilet didn’t flush

Good location

Stayed in July 2023

the room is old not renovated. There is many stairs to reach.

it was really calm and didnt get bothered by any residents or external street sounds. The room is big!

Stayed in July 2023

Rooms were smaller than I anticipated. Coffee maker was not working. Double Bed width was the smallest I have ever experienced. No option of breakfast. I booked 2 rooms however when I checked in I was informed that only 1 room had been reserved. After a lot of fuss which included long discussion and providing evidence of 2 rooms, they arranged a room which was certainly not upto the mark

Free parking

Stayed in June 2023

Two first rooms they gave me had an outside door that did not lock. They ended up putting me in a room without an outside door. The hotel in itself is rather obsolete with lots of stairs … even to get to the elevator !

The staff was very helpful

Stayed in June 2023

it was clean

Stayed in May 2023

Although our room seemed quiet to outside noise. A person below us came to our door at 10pm to say that our walking around could be heard by her and that the night before the guests walking around all night keep her from sleeping. Hence. we did not sleep well with worry that we were keeping her awake!

Stayed in September 2022

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Value for money

Location

Stayed in August 2022

No Free Continental breakfast

No breakfast , mist people to take care

Stayed in September 2022

Carpets are wet, no housekeeping service after 3 days for a 5 nights sleeping, you can hear neighbords up and beside...

The first day welcome for to the room is looking good, bathroom and the relaxing tub. The bed is ok, you can sleep good.

Stayed in September 2022

Entrance to the hotel was blocked off. No communication was given about this. The hotel and rooms were a bit out of date. It would be worth the amount paid if had more renovations made. The pool was dirty and small.

My room had 2 doors so it was easily accessed. Big bathroom that was convenient with mobility issues and kids. Bed and pull out couch were both big and comfortable.

Stayed in August 2022

Freeze didn’t work properly.

Location

Stayed in August 2022

There was a smell in the room

Not good for as

Stayed in August 2022

Room was ok. Not spotless, but clean. sheets and towels were clean. bath was clean (those are important) Ok to stay if on a budget (like I was), but even if things are not top quality or older, vacuuming and dusting the hallways are a minimum. fix signage inside: was very confusing to get to our room....

Stayed in July 2022

The hotel is very dated, smells of wet carpet, a lot of the electric sockets do not work. The bathrooms needs a really good clean as we found silver fish in ours. VERY noisy. The walls and floors are thin so we could hear everything next door and upstairs. Also if you are a walking visitor to Quebec City it is a long bus ride into the centre. Better hotel for driving.

The pool is lovely, the staff are very friendly and the to go breakfasts are great. The room was very spacious and the bed was comfortable. WiFi worked well and the bus stops are very close.

Stayed in July 2022

No breakfast a paper bag with a muffin and an apple. No service

Stayed in July 2022