837 West Hastings Street, V6C 1B6 Vancouver, Canada
#13 of 72 hotels in Vancouver
Guests' ChoiceBased on 1140 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.6
Facilities
8.8
Staff
9.2
Value for money
8.4
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 October 2023
Shauntyman
CanadaBed was way too soft and mattress was dented on one side
Size of the room and location
Stayed in October 2023
Reviewed: 20 October 2023
Patrick
Australiafront desk staff not helpful, when I arrived I struggled to open the doors to the lobby and front desk staff just watched and did not help. Room decor outdated, some lights in the room not working.
comfortable bed, location perfect, clean.
Stayed in October 2023
Reviewed: 17 October 2023
Roy
CanadaConvenient location. Very nice room very clean and up to date. Great in room coffee.
Stayed in October 2023
Reviewed: 16 October 2023
Cathy
AustraliaHot water was too hot to shower in. We were told to run the water for 10 minutes to let it cool.
Location was close to transport, food options and attractions
Stayed in October 2023
Reviewed: 14 October 2023
Phillipa
United KingdomFantastic location for all the highlights of Vancouver
Stayed in October 2023
Reviewed: 13 October 2023
David
United KingdomN/A
Check in was very smooth after a long journey. Staff professional and helpful. Fantastic location for exploring the city and access to public transport. The pool facilities that guests can use were superb and a real pleasure to use. Highly recommended accommodation for a short break in Vancouver.
Stayed in October 2023
Reviewed: 13 October 2023
Tiffany
CanadaHard to find from the street
Very close to everything we needed
Stayed in October 2023
Reviewed: 12 October 2023
Fabrice
Switzerlandwe had a suite which was very spacious with a great view to the harbour. The bed was large and comfy. The free coffee and tea was delicious. The staff is super friendly and helpful. The hotel is well located in downtown, very close to waterport station. We used public transport to get around in Vancouver.
Stayed in October 2023
Reviewed: 11 October 2023
Amanda
AustraliaNothing
Great location and spacious rooms
Stayed in October 2023
Reviewed: 10 October 2023
Rebecca
United StatesThe beds were a bit too firm
Everything
Stayed in October 2023
Reviewed: 9 October 2023
Al
AustraliaGetting dated, needs a refresh.
Location, location, location. Top spot, close to everything we wanted. Large room.
Stayed in October 2023
Reviewed: 9 October 2023
Cheyenne
CanadaMattress was pretty uncomfortable
Location was great. Hotel was beautiful.
Stayed in October 2023
Reviewed: 7 October 2023
Georgette
Canada………yup got nothing except the general unaffordable status of Vancouver ………
Location and staff. I can’t say enough about how friendly, pleasant and accommodating the staff were
Stayed in August 2023
Reviewed: 4 October 2023
Helen
New ZealandNothing really
So easy to walk everywhere and able to open windows
Stayed in September 2023
Reviewed: 3 October 2023
Barbara
AustraliaVery few provisions in the kitchenette. There were three of us in the one room and only one tea bag was provided. We asked for more tea bags and were given only one more. A bit mean spirited given the price we paid.
Location was wonderful. Great rooms with lots of space. Also we were able to store our luggage for the day after checkout as we had a late evening flight we were catching.
Stayed in October 2023
Reviewed: 3 October 2023
Michael
CanadaCould have better signage - easy to miss as it’s entrance also that of another business.
Close to Canada Place Cruise Port - walking distance.
Stayed in October 2023
Reviewed: 3 October 2023
Jenna
United StatesNothing
Great location and the staff was very friendly and helpful! The room is nice and comfortable.
Stayed in September 2023
Reviewed: 2 October 2023
Susan
AustraliaSome basic plates & cutlery to compliment the kitchenette. Once I queried this, staff did advise that since COVID, these items r no longer supplied, unless requested. So, maybe a notice in kitchenette to advise guest to call reception, if these items are needed? Plus some dish washing sachets, to go with the supplied tea towel, would be perfect.
Location, staff & room size & outlook.
Stayed in September 2023
Reviewed: 2 October 2023
Maureen
AustraliaLocation is perfect for anyone doing a cruise. also, only 10 minutes walk to city centre. close to Canada Place and waterfront walk. Convenient for sky rail to airport and central station.
Stayed in September 2023
Reviewed: 27 September 2023
Sue-ellen
Australianothing
Location and size of room and bed very comfortable.
Stayed in September 2023
Reviewed: 26 September 2023
Sally
United Statespretty close to a seedy part of town. You can get high just walking through it.
Wonderful suite very close to the waterfront and an easy walk to Stanley Park. Also a 20 minute walk to Rogers Arena
Stayed in September 2023
Reviewed: 25 September 2023
Andrew
United KingdomIts a nice hotel very close to the harbour. Rooms are big and bright.
Stayed in September 2023
Reviewed: 24 September 2023
Keith
United StatesClean and close to the cruise port.
Stayed in September 2023
Reviewed: 24 September 2023
Brenda
CanadaHad the suite with king and pullout in separate room Very comfortable Great location A couple windows open which is nice for air flow Great views Very clean Very pricey but that’s Vancouver Would definitely stay again
Stayed in September 2023
Reviewed: 21 September 2023
Sharon
United StatesThe staff was incredibly helpful and friendly and the accessible room we got was perfect. Can’t say enough great things.
Stayed in August 2023
Arlington, USA
Vienna, Austria
Marrakech, Morocco
Klaipėda, Lithuania
Delano, USA
Chernivtsi, Ukraine
Zadar, Croatia
Bangalore, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content