837 West Hastings Street, V6C 1B6 Vancouver, Canada
#13 of 72 hotels in Vancouver
Guests' ChoiceBased on 1136 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.6
Facilities
8.8
Staff
9.2
Value for money
8.3
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 July 2023
David
New ZealandNothing to dislike
Excellent location. Fantastic clean and comfortable room over looking Canada Place.
Stayed in June 2023
Reviewed: 10 July 2023
Helen
United KingdomProvide a microwave in the room but no plates or cutlery
Ideal for getting to the port just a 5 min walk
Stayed in July 2023
Reviewed: 8 July 2023
Narelle
AustraliaCould do with some refurbishing in some areas, especially in hallways. The room does look like it has had some.
Location was perfect, close to Waterfront train station and Canada Place. View from our room overlooking Canada Place and water, was terrific. Room was very clean and spacious living area, although could do with a refurb in some areas. Carl on reception was very friendly and helpful. Very happy with this stay..
Stayed in July 2023
Reviewed: 1 July 2023
Pam
Australialocation was great for walking/ catching public transport, gorgeous views! the pool was perfect 😍
Stayed in June 2023
Reviewed: 30 June 2023
Karen
AustraliaStaff were very helpful as we arrived way before our check in time and we were able to go to our rooms. Great service.
Stayed in May 2023
Reviewed: 30 June 2023
Peter
AustraliaExcellent little hotel in downtown Vancouver. 1 bedroom apartment was excellent, but it does not include a kitchen. Although it has a microwave, it has no plates or cutlery. Very good bathroom with a large shower. Access to the pool and gym was excellent. The pool for laps was superb.
Stayed in June 2023
Reviewed: 28 June 2023
Shemp2000
United StatesLarge Room close to public transportation. Great location for cruisers.
Stayed in June 2023
Reviewed: 27 June 2023
George
AustraliaThere was no on site restaurant and the public toilet in the foyer area required a short lift ride for any disabled woman to access same but male toilets were up a short ramp.
The hotel was located a short walk to the Canada avenue tourist activities and shuttles with 4 coffee shops even closer. The room was very disabled friendly with a separate bedroom and lounge/kitchen area with a microwave and refrigerator. The lounge included a large couch and a separate 4 chair dining table area. In all the hotel was quiet and well located to the docks area and an easy walk to most attractions. Hotel offered free umbrellas for guest usage.
Stayed in June 2023
Reviewed: 27 June 2023
Peggy
United StatesThe staff at check-in needs to explain elevator system. Luckily a maid found us in elevator. We rescued another couple. Elevator needed room card to operate.
Staff was great, even had scale to weigh suitcases. Storing baggage from cruise was easy, and waiting in our room when we got back from sightseeing.
Stayed in June 2023
Reviewed: 26 June 2023
Bernadette
AustraliaNothing
Fabulous location, excellent staff and room was spacious and clean.
Stayed in June 2023
Reviewed: 21 June 2023
Peter
New ZealandLack of food availability on site. Had to go to café opposite for breakfast although this was quite nice.
Location was very good as access to all of city and harbour via walking.
Stayed in June 2023
Reviewed: 20 June 2023
Tamsyn
United KingdomGreat room but opposite lifts so a little noisy
Great hotel, good facilities and helpful staff. Close to cruise terminal and trains so ideal for us. Ideal for travellers staying a while as had microwave etc
Stayed in June 2023
Reviewed: 17 June 2023
Karen
United Statesnothing
nice, clean, within a block of the cruise ships so we walked
Stayed in May 2023
Reviewed: 15 June 2023
Nicola
United KingdomNothing - we would stay again if in Vancouver and feeling like splashing out a little on a hotel.
Located in a superb central area of Vancouver. Very close to the cruise terminal and Skytrain station as well as numerous attractions e.g. Vancouver Lookout. Lovely neighbourhood. Impressive reception area and easy and friendly check in. Happy to see we got a room with a side view of the river - that was a bonus. Room was a lovely size, clean and comfortable with large shower enclosure.
Stayed in June 2023
Reviewed: 14 June 2023
Julie
Australianothing
just a very nice hotel
Stayed in June 2023
Reviewed: 10 June 2023
Robert
AustraliaGreat lcoation, and room size, space and facilities were terrific.
Stayed in May 2023
Reviewed: 8 June 2023
Margaret
United Kingdomnothing to dislike
the cleanliness and staff helpful
Stayed in June 2023
Reviewed: 6 June 2023
Lynda
United KingdomThe windows. These windows easily open by pushing out from floor level. An unexpectedly wide gap is created which was very frightening as, frankly, a small child could fall straight out to the ground from any floor i.e. 10 or 12. That was a really bad and Dangerous design. VERY IMPORTANT - Hotel must correct that with safety catches etc. IMMEDIATELY to prevent a tragedy.
Clean and comfortable room.
Stayed in May 2023
Reviewed: 5 June 2023
Erica
United StatesWe were looking geared to relaxing in the pool and hot tub. We realized it was more part of the residences adjacent gym. it was a lap pool and no chairs to lounge on. I honestly didn’t feel comfortable with this amenity.
The hotel and room was a pleasant surprise and the staff was extremely friendly and helpful. We literally walked off the ship and 2 blocks later we were there! prefect location and close to the water and Canada Place.
Stayed in June 2023
Reviewed: 2 June 2023
Jennifer
AustraliaIs a little aged but very neat and clean.
good sized rooms in a great location for travellers and tourists
Stayed in June 2023
Reviewed: 2 June 2023
Diane
AustraliaFabulous location in the heart of Vancouver and close (walking distance) to the cruise ship terminal. We loved our spacious, clean and comfortable accommodation. Our suite had a seperate bedroom with ensuite and large lounge and dining area. We wished we had a longer stay. Thank you Auberge.
Stayed in May 2023
Reviewed: 1 June 2023
Siobhan
United Kingdomtiny bit too expensive
Comfy beds, big rooms, gorgeous view, great pool, perfect location
Stayed in May 2023
Reviewed: 31 May 2023
Christine
Australiagreat location, very comfortable
Stayed in May 2023
Reviewed: 29 May 2023
Johnsen
AustraliaVery attentive staff, lovely room, very clean
Stayed in May 2023
Reviewed: 22 May 2023
Maggie
AustraliaKitchenette had no utensils or serving ware, no laundry facilities
location, closeness to cruise terminal, size of room
Stayed in May 2023
Arlington, USA
Vienna, Austria
Marrakech, Morocco
Klaipėda, Lithuania
Delano, USA
Chernivtsi, Ukraine
Zadar, Croatia
Bangalore, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content