102 Spray Avenue, T1L 1A6 Banff, Canada
#49 of 50 hotels in Banff
Guests' ChoiceBased on 600 hostel reviews
7.3Cleanliness
7.7
Comfort
7.6
Location
9.3
Facilities
6.9
Staff
8.8
Value for money
7.5
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 August 2023
Ricardo
Canada- beds and pillows are somewhat average in terms of comfort - lack of storage options (our room didn’t have a drawer or closet)
- Excellent location - you walk a couple of minutes and you’re already on the main street - Facilities are clean - Friendly staff - Great Value
Stayed in August 2023
Reviewed: 10 August 2023
Robles
CanadaFeels like there is no electic fan although it's functioning
Close to bus stop, downtown
Stayed in August 2023
Reviewed: 8 August 2023
Frost
AustraliaDon’t book this if you are a light sleeper. Continual drone we think from aircon unit outside room. Did stop occasionally- but then noisy when it kicked in. No aircon in our room which was needed- it was hot. Room very small and basic. Only one bedside table/ lamp. Bathroom tiny. One large fridge and microwave in shared area- but nowhere to sit to eat. We used small table in our room for suitcase.
Location was great. So close to town. Room was clean.
Stayed in August 2023
Reviewed: 7 August 2023
Anthony
CanadaDouble Room should specify single bed. Booked Double Room for 2 adults and came in to find 1 single bed, no sink, bathroom, or shower. Had to pay extra $30 despite booking saying Double Room 2 Adults
Location was nice, easy to find. Mountain view, right beside the river. Access to trails and stores and restaurants
Stayed in August 2023
Reviewed: 28 July 2023
Lauri
United StatesWould be nice to have a mini fridge and microwave in the room.
I knew going into the stay that it was a very basic room. But given the other very expensive options this turned out to be a nice affordable alternative . The bed was very comfortable and the location was fantastic!
Stayed in July 2023
Reviewed: 27 July 2023
Mj16
United KingdomParking could be quite full
The location was brilliant, easy walk to Banff Town and also bus stops near by to go to the Banff Gondola. Room was a good size and staff were helpful and friendly.
Stayed in July 2023
Reviewed: 27 July 2023
Jordan
United KingdomNo facilities on site (e.g coffee, tea)
Amazing location
Stayed in July 2023
Reviewed: 27 July 2023
Monica
Hong KongRooms could have had a bit more character (but I appreciate it’s an old hospital)
Good location
Stayed in July 2023
Reviewed: 24 July 2023
Antonio
SpainThere is no common area to have breakfast, so you have to do it in your own room
the hotel is located in town, but far enough to avoid the traffic in the main street. Walking distance to all restaurants and supermarkets. Although it was with shared bathroom, there is a lavabo in the room which makes the personal cleanliness much easier and handy
Stayed in July 2023
Reviewed: 23 July 2023
Taylor
United StatesOur room was by the stairs so on the weekends people were extremely loud from the hours (10pm-2am). This made it a bit hard to sleep.
The location was perfect and the staff was so friendly. I love how they change out towels everyday. The room was tiny but still great for two travelers. We paid a little extra to have our own bathroom and it worked out great. Has such a lovely view as well. It was great that there was a communal fridge and microwave for us to use because we didn’t expect that.
Stayed in July 2023
Reviewed: 23 July 2023
Lyndsi
AustraliaOur room was very noisy with air conditioning from the hotel next door (304). A mini fridge in the room would help and tea and coffee making facilities. No common area to hang out in.
Great location
Stayed in July 2023
Reviewed: 20 July 2023
Vivek
United KingdomOur room was above a heat pump which was quite noisy, and our room was quite warm but luckily the reception has a fan
Great location, and lent out bear spray for the walk- we really appreciate this rather than buying a can!!
Stayed in July 2023
Reviewed: 17 July 2023
Yuet
MalaysiaNo ceiling fan. Only the last day, i got a table fan. Window cant open fully. Wind just cannot come in, hence stuffy. Of course no air cond. Soundproof is bad. You will be lucky if you get quiet next door.
I like the location and cheaper room rates.
Stayed in July 2023
Reviewed: 12 July 2023
Kate
United KingdomThe rooms were very warm due to no air conditioning. Fans were available at the front desk though which was great.
Very clean, very comfortable rooms and all you needed from a hostel. Staff at reception very helpful and friendly.
Stayed in July 2023
Reviewed: 11 July 2023
Virginia
United KingdomNo facility for making hot drink. No kitchen.
Lovely quiet location near river , short walk from Banff avenue. Bus stops right outside.
Stayed in July 2023
Reviewed: 11 July 2023
Priscilla
CanadaPretty expensive for a one star.
Well located, clean, super nice staff.
Stayed in July 2023
Reviewed: 8 July 2023
Antje
Germanyall fine for price and what you get
good place to stay, if you are not rich and still want to have a few days in Banff
Stayed in July 2023
Reviewed: 8 July 2023
David
United KingdomRoom was a little noisy because of the vehicles on the hill on the adjacent road
Knowing that any profit from our stay would help a good cause.
Stayed in June 2023
Reviewed: 2 July 2023
Aida
SingaporeNo kettle and aircon in the room. Ceiling fan is not enuf for summer heat.
So near from downtown. Its very clean.
Stayed in July 2023
Reviewed: 30 June 2023
Alissa
United KingdomOur room was only fully serviced one day out of our 4 night stay. Walls were very thin, bring ear plugs! Shower curtain didn’t fit the shower so constantly blew into the shower clinging to body and legs!! (and shower leaked onto bathroom floor so had to cover with towels before shower)
Great location and great value for money. Room was comfortable and as expected for the rate we paid. Use of the communal fridge and microwave was helpful. A perfect base to explore Banff and the surroundings.
Stayed in June 2023
Reviewed: 29 June 2023
Rodrigo
BrazilShower, bed, cleanliness
Location, staff, parking, room size
Stayed in June 2023
Reviewed: 29 June 2023
Wendy
United KingdomRooms were a decent size Very reasonable price compared to other accommodation in Banff Clean and cleaned every day Great location
Stayed in June 2023
Reviewed: 28 June 2023
Barbarasc
IrelandA kettle would be a great addition, otherwise everything was ok
Central, clean and (at least for Banff) good value
Stayed in June 2023
Reviewed: 28 June 2023
Adel
Saudi ArabiaFurniture is outdated and need renewal. Toilet needs more cleaning
Great location so close to downtown and bow river trail Big room
Stayed in June 2023
Reviewed: 26 June 2023
Marianne
CanadaNo air conditioning
The location was great
Stayed in June 2023
Lutterworth, UK
Jounieh, Lebanon
Lermoos, Austria
Ransdorp, Netherlands
Rishīkesh, India
Rome, Italy
Tucson, USA
Somvārpet, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content