Elevator malfunction and had to change room because of the noise and the fridge wasn't cold

Breakfast was good. Staff was comprehensive and reactive

Stayed in April 2024

Nothing.

Good service & location

Stayed in April 2024

The rooms have hardwood floors and a patio door with a very private fencing

Stayed in April 2024

Very upset with the service of the staff member Stephane. Had to stop here after a snow storm on the road, so it was late during the night, therefor my friend asked the lady at check in for a late 12 pm checkout, she said yes, no problem. I was checking in with Stephane at the same time and ask him for the same late checkout, 2 minutes later, to which he says he isn’t sure if it’s possible and will need to verify. He doesn’t verify so after paying I ask him again. He, again, says he isn’t sure this is possible and needs to check. I politely explain to him his colleagues just gave my friend I am travelling with late checkout so it would be nice if I could have a late check out as well, not have to leave earlier and wait for him in the car while he does his late check out… PLUS I PAID FOR A ROOM UPGRADE, 65$ MORE THAN MY FRIEND, SO HOW AM I PAYING 65$ more yet are receiving worse service and can not get the same late checkout??????? Finally Stephane says it’ll be okay. NEXT MORNING I GET A CALL WAKING ME UP AT 11:13 AM to ask me to check out?!?!?!?! I tell them Stéphane had said we could have late check out and they say it’s not a problem… so Stephane really could of just wrote it in the notes or whatever the girl did while checking in our friend who did not get woken up. I couldn’t fall back asleep after receiving the phone call, so Stephane’s incompetence didn’t allow me to get the sleep i was expecting here, especially after playing 65$ EXTRA, just to have a more comfortable room. Extremely disappointed and wish I would of checked in with the girl instead of Stephane, or at least wouldn’t of paid the extra 65$ for a better room I can’t even properly enjoy, it wasn’t worth it at all.

Very nice room with comfortable pillows

Stayed in April 2024

the breakfast was ok, I guess if it were less busy the size of the breakfast bar was good, but it was difficult getting around the other guests. The toilet could probably use some maintenance as it ran all night, we had to play in the tank to get the plug to stop

The room looked recently renovated, comfy bed and crisp bedding. Spacious room. There's some wonderful x-country skiing to do near the hotel at the Centre Plein-Air de Mont Laurier

Stayed in February 2024

value for money

location, pool

Stayed in August 2023

The pillows were the worst (too squishy and with no support) and the breakfast ends early (9am) so if you want to sleep in a little bit, it’s impossible.

The property was clean, well situated and the staff was professional.

Stayed in March 2023

The front entrance seems to need a bit of work. your receptionist was excellent and made the whole lack of door working a big laugh for all so it was okay. We did not have kids with us but if we had, after a very very long drive (I’m from Ontario near Oshawa), the last thing I would think is funny is having my kids stand outside in the colder weather temps while the hotel fixes their front entrance door. Not an issue for me, but likely for others!

perfectly situated on route to North (Seneterre). clean facilities lots of parking space and value/cost was appropriate.

Stayed in September 2022

I was bummed to have forgotten a library book at the hôtel. When I asked if they could ship to me (and I would pay them), they said I have to call UPS and do it myself, which would cost 120$ instead of them sending it for 15 dollars.

Wonderful Family hôtel with great breakfast and a nice pool.

Stayed in October 2022

The breakfast was good and a lot of choices

Stayed in September 2022

pool closed

breakfast was good for the value, however you can not sleep in as they close at 9am, after that you can only get coffee and muffins

Stayed in August 2022

pool was closed

nice large updated room.. beautiful floors

Stayed in August 2022

location for the bike trail was excellent. breakfast was amazing. lots of selection.

Stayed in August 2022

Elevator was a lift

Spacious room well decorated clean breakfast included was good

Stayed in February 2022

n/a

well located...downtown Mt Laurier

Stayed in October 2021

White spots on the bathroom floor… very sketchy to say the least. Asked for a quiet room and got a room on the boulevard, with kids above and below us.

Pool is nice, room is large

Stayed in September 2021

Excellent

Stayed in September 2021

A/C was very loud (but we were glad they had it) and breakfast sparse.

Staff was friendly and let us use the toaster for the bagels we brought.

Stayed in August 2021

We liked the room and the location of the hotel

Stayed in July 2021

We did not like the day shift staff both cleaners and front desk were rude and disrespectful! Cleaning staff knocked on out door multiple times befor 1030 when checkout if 11....they proceeded to block the hallway and stairs off with there big cleaning equipment. You would think they would do that when everybody was all checked out to not hold up or delay others while carrying heavy bags out. Did not even appalogize. Then when telling front desk lady she shrugs it off and didn't care....they should get more staff like the man in the evening.

We loved the night staff gentleman. He was very helpful and kind. Room was great nice and big.

Stayed in May 2024

Noise next door

Location and cleanliness

Stayed in August 2023

The bed

Nothing

Stayed in June 2023

room appeared clean but smelt of mould and musty - i have asthma and within an hour of being in the room was nauseous and had an asthma attack in the middle of the night

friendly staff

Stayed in October 2022

The on demand TV and movies were not working. The lamp fixture had a broken knob. The room got very hot when the air conditioning wasn't on, it was only 10C out. There were a few hairs in the bathroom, so I'm not sure how well it was cleaned from the last rental... I didn't tell my wife this, she would have freaked out. They did have parking for our vehicle and trailer as we came to use the trails with our side x side. From the ads, I thought the rooms were going to have hardwood floors, but ours had carpet,,, not a big deal I guess.

The breakfast itself was ok, but the "dining room" is fairly small and with breakfast only served from 7-9, that's a lot of people to get into that small room. Not sure how they could remedy that.

Stayed in September 2022