700 Tunnel Mountain Drive, T1L 1B3 Banff, Canada
#35 of 50 hotels in Banff
Guests' ChoiceBased on 1286 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
8.6
Facilities
8.2
Staff
8.7
Value for money
7.5
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2024
Melody
United KingdomThe room felt a bit cramped with the 2 double beds - but for a family or 2 friends it would have worked well. The lighting was also quite dim - would have done with a better positioned light on one half of the room
Fire in the room - very rustic cabin vibes. Hot tub and gym was a good addition
Stayed in May 2024
Reviewed: 30 May 2024
Alice
United KingdomNo dislikes, we loved it here. The rooms are a little dated, more so the shower room. But this didn't cause us any problems at all.
We loved the Buffalo Mountain Lodge. It's about a 1mile walk from the main town (up and hill) but would still recommend as it's lovely being out of the township. The staff were great, the beds were really comfortable, log burner and lovely balcony. Gym facility was fine and they had seperate shower/changing rooms we used after checking out; these were both clean and spacious.
Stayed in May 2024
Reviewed: 30 May 2024
Shane
AustraliaSome fixtures dated. But not that it distracted from the overall ambience
Amazing location and great rooms/cabins
Stayed in May 2024
Reviewed: 29 May 2024
Leslie
United StatesThe only thing that I didn’t like about the property was that the room did not have a refrigerator.
Very comfortable beds and a good restaurant on site. Good customer service!
Stayed in May 2024
Reviewed: 27 May 2024
Domander
CanadaNo fridge, no microwave. Restaurant staff varied in efficiency. Tight parking spots, first come first served. Ground floor rooms suffered from walking noise from 2nd floor.
Elegant resort. Real fireplace in the room.
Stayed in May 2024
Reviewed: 24 May 2024
Harriet
United KingdomApartment felt a bit dingy when we first walked in, worsened by how grubby it was (lots of dust especially the blinds). Felt more cosy once we lit the fire!
Good location, lovely reception and restaurant, friendly staff. Comfortable beds and a decent shower. Not bad value for Banff!
Stayed in May 2024
Reviewed: 22 May 2024
Rodney
United KingdomHeating system got a little too hot for us overnight, turning down the thermostats didn't seem to change the underfloor heating temperature.
Excellent accomodation and in house restaurant.
Stayed in May 2024
Reviewed: 21 May 2024
Veena
CanadaPrice
Hot tub and fireplace
Stayed in May 2024
Reviewed: 19 May 2024
Aine
IrelandThe fire isn't great in the room I would recommend not using it the smoke kept coming back into the room even though we had it set up properly even got a maintenance guy to check it out. The room already had a strong smell of smoke when we arrived so assume it happens often room was stinking of smoke by end of stay. Also towels need some updating they are very hard on the skin.
We were lucky to get an upgraded room due to keys not working in our original room so it was lovely and big and the bed was super comfy with a cute little balcony very nice room clean and tidy. The hottub area is so nice lovely touch to the lodge and the reception area and bar were really nice.
Stayed in May 2024
Reviewed: 17 May 2024
Donna
AustraliaWould have been nice to have a refrigerator in the room
Nice and quiet and ground floor meant we did not need to climb stairs
Stayed in May 2024
Reviewed: 17 May 2024
Kim
CanadaWe had one of the older units. It was still good but dated. Would have liked to have a mini fridge in the room. It had a Nepresso machine not my kind of coffee. I would have liked if they had coffee available in the lobby.
It was away from the tourist area up the mountain. It was very quiet.
Stayed in May 2024
Reviewed: 14 May 2024
Lorraine
AustraliaLoved the Fire place and the balcony.
Stayed in April 2024
Reviewed: 13 May 2024
Joanna
United KingdomThe room is starting to feel quite dated with stained (but clean) enamelware in the bathroom, ancient lighting and not many plugs for charging phone etc. Perhaps it’s simply Banff prices, but I expected much more given the cost. Of the five places we stayed on our road trip across Canada, this was by far the most expensive.
Cosy cabin vibes with woodsmoke smells and elk and deer grazing beneath our balcony. Super lucky to watch the Northern Lights from our room too! Loved the welcome cookies in our room and everything was very spacious, including the free parking.
Stayed in May 2024
Reviewed: 8 May 2024
Tushar
CanadaIt would be wonderful if the hot tub could be more spacious and less crowded, as it was truly a relaxing experience. Additionally, expanding the restaurant menu to include a wider variety of cuisines would be greatly appreciated.
The room service was incredibly prompt in responding to any requests we made. The location was conveniently situated near the picturesque mountains and the bus station, which provided easy access to the downtown area within five minutes.
Stayed in May 2024
Reviewed: 6 May 2024
Roxana
United Statesthe rooms were small and staff wasnt friendly. housekeeping kept leaving the door wide open. They didn't close after themselves while we were away happened multiple times.
the restaurant and gym
Stayed in March 2024
Reviewed: 4 May 2024
Suzanne
CanadaRoom a bit tired, but comfortable
Quiet, scenic setting. Beautiful dining room. Excellent breakfast and dinner. Exceptionally friendly staff. Awesome hot tub after a day of hiking!
Stayed in May 2024
Reviewed: 1 May 2024
Karen
Australiakitchen clean friendly staff would recommend
Stayed in April 2024
Reviewed: 1 May 2024
Isabelle
CanadaUsed the fire place in the room and fire alarm continued to go off for an hour until we put the fire out. Was frustrating as we wanted to make use of having it in our room.
Beautiful location and cabin feel.
Stayed in April 2024
Reviewed: 28 April 2024
Sarah
Australiathe noise from upstairs carried down
The rooms were lovely although a bit cramped with furniture, when we arrived our rooms werent located next to each other or even in the same section, when i asked if we were able to be moved closer together as it was my kids in the other room, they were able to change us to rooms next door
Stayed in April 2024
Reviewed: 24 April 2024
Lorraine
United KingdomWasn’t too bad, but walking back uphill from the town to the lodges.
The restaurant was great. Comfortable rooms.
Stayed in April 2024
Reviewed: 14 April 2024
Sanjana
United KingdomToilet was slightly small
Lovely site Outside of downtown Banff (positive as we were out of the tourists) Decent sized room Good value for money Amazing staff
Stayed in April 2024
Reviewed: 1 April 2024
Clive
CanadaNoisy footsteps from room above us (we were in room 702).
Cozy, secluded with open fire in room and excellent food.
Stayed in March 2024
Reviewed: 27 March 2024
Caroline
United KingdomRoom was quite dark. The terrace area we had with our room was dark and did not catch the sun at all (and it was very sunny during our stay). No charging points in room anywhere near bed (I tend to charge my phone my bed at night). Limited number of charging points elsewhere in room. This hotel (which I did know prior to booking) is not on the ski bus route. You must get the connecting local bus from the hotel down into town.
Lovely outdoor hot tub, perfect for after skiing. Comfortable and stylish lounge in main lodge. Loved the fireplace in the room. Mule deer strolling between hotel buildings in the morning. Very close to regular/local bus into town which drops at the skibus stop. Good free/strong hotel WiFi.
Stayed in March 2024
Reviewed: 25 March 2024
Ashara
AustraliaOnly thing I wish they had was a mini fridge - our room didn’t which was strange but I assume was normal for Banff. Ice in a bucket sufficed however!
Such friendly staff, and a very cozy room. The fire was the main appeal and the pillows were so comfy! It was nice to be just out of town and yet so close either by bus, car or feet! The hot tub was huge which was a nice change for a ski resort.
Stayed in March 2024
Cochem, Germany
Dunedin, New Zealand
Fresney-le-Vieux, France
Shanklin, UK
Agua de Fontanales, Spain
Baku, Azerbaijan
Ella, Sri Lanka
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content