700 Tunnel Mountain Drive, T1L 1B3 Banff, Canada
#35 of 50 hotels in Banff
Guests' ChoiceBased on 1276 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
8.6
Facilities
8.2
Staff
8.7
Value for money
7.5
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 September 2023
Jfwiseman
United KingdomRoom was a bit dark
Location and view
Stayed in September 2023
Reviewed: 3 September 2023
Michael
United StatesCan't think of anything.
Lovely suite with kitchenette. We ate some meals in the suite. The view was great, the restaurant super, and the staff was helpful. There was plenty of parking while we were there.
Stayed in August 2023
Reviewed: 31 August 2023
Gemma
United KingdomCould do with more accessible charging points. A little far from town, but low fare bus service very near.
Beautiful mountain views close by to our room. Lovely bathroom and open fire, really cosy feel to the room.
Stayed in August 2023
Reviewed: 30 August 2023
Bryan
United KingdomUnable to get table in the restaurant on either night of our stay.
Stayed in August 2023
Reviewed: 28 August 2023
Fiona
AustraliaLodge is a little tired
Comfortable beds and great staff. Bus system was brilliant and stop was just outside. Very reliable.
Stayed in August 2023
Reviewed: 27 August 2023
Raju
CanadaA little dated
Beautiful location, rustic mountain ambiance
Stayed in August 2023
Reviewed: 22 August 2023
Georgios
United KingdomNot the best value for money
Excellent breakfast! Very friendly and welcoming stuff.
Stayed in August 2023
Reviewed: 21 August 2023
Christopher
United StatesFireplace setup was hard to keep fire going..one tiny fire starter in a rolled up paper..seemed more like an after thought in decor than being a deeper set fireplace for all the labor/money put in to the build.
it was a very nice room and bath. The porch in the back was a nice addition as well. had a relaxing time.
Stayed in June 2023
Reviewed: 11 August 2023
Mike
CanadaRates were terrible
The rates were terrible. I cane as vest man in a wedding party and was denied the discounted rate same as other wedding guests.
Stayed in August 2023
Reviewed: 2 August 2023
Amy
United KingdomJust a little more space would be good.
Good location for walking and the town. Nice lodge with comfortable beds. Good to have use of a fitness centre too.
Stayed in July 2023
Reviewed: 2 August 2023
Christine
United KingdomRoom was tired, lighting was poor and electrics were inadequate. There weren’t enough sockets. Very expensive for what it was.
Restaurant was nice and communal facilities were quite good. Breakfast was particularly good.
Stayed in August 2023
Reviewed: 31 July 2023
Brian
Canadano view. But view of forest (so that was nice too)
great location and great value
Stayed in May 2023
Reviewed: 30 July 2023
Elizabeth
United StatesParking limited if you arrived late in the day. Our room was at level of parking lot with wide windows with only blinds. Would have been nice to also have curtains for additional privacy. Ice far from rooms
Quiet location nice to have hot tub but was foamy
Stayed in July 2023
Reviewed: 21 July 2023
Ye
Canadaquite nice place
Stayed in July 2023
Reviewed: 16 July 2023
Simon
United KingdomPoor provision of power sockets in room
Spacious, very comfortable beds, good coffee provided. Great hot tub.
Stayed in July 2023
Reviewed: 15 July 2023
Carol
New ZealandFireplace
Stayed in July 2023
Reviewed: 14 July 2023
Jing
CanadaThe toilet is not clean enough
Had breakfast and dinner in the restaurant. The environment is good and the food is delicious.
Stayed in June 2023
Reviewed: 13 July 2023
Randall
CanadaNo air conditioning in the room. They are condo style buildings so had to go across parking lot to front desk to access ice machine which is also downstairs.
Location was excellent. Food was very good.
Stayed in July 2023
Reviewed: 13 July 2023
Tamara
United StatesWe didn’t realize that reservations were needed to dine in the restaurant until day we arrived. Learned we could not dine in by a rather curt hostess so we asked if we could order take out so we could stay in and not have to go back to town. She seemed really put out by the request. Didn’t offer any help with answering questions on menu choices. Told us she would have to check with chef to see how long it would take to prepare our meals. She advised it would be a 40 minute wait and asked us to come back. We asked if we could just stay in the lobby and have a cocktail while we waited and again this seemed to be a huge imposition for her. Waited a ridiculous amount of time for our cocktails to arrive. Finally got our food and enjoyed a lovely dinner in the room in front of the fireplace so all ended well. But thumbs down for the hostess. Only sour note on an otherwise lovely stay.
Front desk staff was so friendly and helpful.
Stayed in July 2023
Reviewed: 4 July 2023
Bethany
United Kingdomthe room looks MUCH bigger online in the photos, Dan was left but didn’t plug/reach anywhere near beds, water ran dirty so didn’t have drinking water unless bought bottled.
balcony, parking was great
Stayed in June 2023
Reviewed: 4 July 2023
Mohammad
CanadaSize of the room
Food
Stayed in July 2023
Reviewed: 3 July 2023
Sylvain
CanadaOne thing that surprised me was the housekeeping when he was cleaning my room . He used glove with what he empty garbage and picked up all dirty things but I saw him to washed the glasses with is dirty gloves and a small sponge that he used for all room in the bathroom sink without soap . That was very gross for me , yuck 🤮. When I got my room the first night, I wanted to use the glasses for a drink, but I remarked that they weren't very clear when I saw him how he washed. I realized it's what he did with the guys they were in the room before me, so you guys have to send it on the dishwasher to sanitizer properly and put a clean one in the room
The staff gave us a very good service
Stayed in July 2023
Reviewed: 29 June 2023
Camille
United Stateswe initially got a double room, and it was on the ground floor. It was an older room and smelled weird. There was caution tape all around the back. No one could explain it. There was not a/c and you couldn't leave your door open because on the ground floor and elk walk around. They did give us a different room upstairs in a different section and we loved it!
the restaurant was great, staff very friendly.
Stayed in June 2023
Reviewed: 28 June 2023
Anonymously1*
CanadaPrices were a little high for what you get wish there was an ice dispenser close by for my drinks instead of going to front desk
Hot tub was excellent rooms were nice and peaceful staff was great drinks were made well Location was great
Stayed in June 2023
Reviewed: 25 June 2023
Elizabeth
United KingdomLovely room. Good restaurant. Helpful and friendly staff.
Stayed in June 2023
Cochem, Germany
Dunedin, New Zealand
Fresney-le-Vieux, France
Shanklin, UK
Agua de Fontanales, Spain
Baku, Azerbaijan
Ella, Sri Lanka
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content