Reviews of Best Western Plus Cairn Croft Hotel 3 stars
6400 Lundy's Lane, L2G 1T6 Niagara Falls, Canada
#6 of 78 hotels in Niagara Falls
Guests' ChoiceReview score
Based on 564 hotel reviews
8.3Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
8.4
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Facilities
8.6
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Staff
9.0
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Value for money
8.1
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Free WiFi
8.4
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Reviewed: 3 May 2024
Kuldip
Canada1 review7.0“Overall excellent”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds - Guest House
- • Stayed 3 nights
- • Submitted via mobile
There is less vegetarian options in Breakfast and food
Stayed in May 2024
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Reviewed: 29 April 2024
Dawn
Canada4 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Tower Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
The restaurant that the hotel partners with to provide breakfast is inconsistent with the service and portions.
Great family amenities, hotel staff was very personable and professional. Smooth check in and out. Very welcoming hospitality!
Stayed in April 2024
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Reviewed: 13 April 2024
Michelle
Canada1 review7.0Good- • Leisure trip
- • Family with young children
- • Tower Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Staff was absolutely wonderful!
Stayed in April 2024
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Reviewed: 12 April 2024
Darren
Canada4 reviews8.0“Followed cancelation directions to no avail”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds - Guest House
- • Stayed 1 night
- • Submitted via mobile
I canceled one of 2 rooms before the Sunday 3pm deadline . I texted the # provided and called the front desk to cancel. I get a message before 5pm Sunday stating my cancelation was invalid, due to Booking not confirming cancelation. BS. I want my refund for 1 room put back on my Visa. Thnx
Most of the booking went flawless.
Stayed in April 2024
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Reviewed: 10 April 2024
Peter
United States2 reviews7.0“Nice hotel, but the room was way too warm despite turning off the heat.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Patio Access
- • Stayed 2 nights
- • Submitted via mobile
Room was way too hot, even with the heat turned off. Staff said that the hotel had not yet switched from heating to cooling due to the time of the year. Our room was consistently very warm which made sleeping a little uncomfortable especially with a 2 and 4 year old with us. The only solution was to open the door to the outside for 5 to 10 minutes to cool off the room.
Nice common area with a pool and play area for kids.
Stayed in April 2024
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Reviewed: 5 April 2024
Stacy
United States1 review8.0“Nice views of the courtyard area beds were comfortable”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds with Courtyard View - Ground Floor
- • Stayed 3 nights
- • Submitted via mobile
the first night we stayed there was a very large group in the pool area that trashed it there were plastic cups on the bottom of the pool and stuff scattered all around the pool area and no staff around to control them
hotel staff was friendly, Kelly our housekeeper was amazing with advice on places to eat.
Stayed in April 2024
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Reviewed: 2 April 2024
Karen
Canada45 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Friendly staff, very clean
Stayed in March 2024
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Reviewed: 15 March 2024
Bedard
Canada1 review9.0“Courtyard play all day!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds with Courtyard View
- • Stayed 2 nights
- • Submitted via mobile
More younger games for the arcade.
The courtyard and breakfast voucher were amazing.
Stayed in March 2024
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Reviewed: 13 March 2024
Mary
Canada18 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds with Courtyard View
- • Stayed 2 nights
- • Submitted via mobile
Close to attractions and ammenities Grocery store next door
Stayed in March 2024
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Reviewed: 7 March 2024
Natalie
Canada1 review8.0Very good- • Leisure trip
- • Family with young children
- • Corner Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Other guests were very noisy and disruptive of our sleep. There were youth travel hockey teams staying in the hotel and they were loud, screaming during waking hours in the pool area and what I presume were their parents were disruptive and obviously intoxicated, making lots of noises on the way to their rooms around 2am.
The breakfast was quite good, although some of the bacon was burnt. The pool and spa amenities are very nice. The golf simulator is fun and reasonably priced. We also enjoyed air hockey in the arcade.
Stayed in March 2024
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Reviewed: 29 February 2024
Lorraine
Canada1 review9.0“We really enjoyed our stay and will return.”- • Leisure trip
- • Couple
- • King Room with Fireplace
- • Stayed 2 nights
- • Submitted via mobile
Great restaurant - friendly staff, good menu, great food. Pool area was a nice bonus.
Stayed in February 2024
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Reviewed: 28 February 2024
Lisa
Canada15 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds with Courtyard View
- • Stayed 2 nights
- • Submitted via mobile
Old outdated rooms especially washrooms, pool very cold, ring around hot tub very dirty, painted lines in pool and hot tub very sticky not dried and made marks on our skin and smelled like strong paint, even our hair smelled of paint after swimming. Heater in room not working and we had already switched rooms that smelled of smoke.
Set up and layout of pool and room patios a lot of potential, rooms and pool need updated and better upkeep it would be perfect!
Stayed in February 2024
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Reviewed: 13 February 2024
Kassis
Palestinian Territory1 review9.0Superb- • Leisure trip
- • Family with young children
- • Tower Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Location is perfect Quiet Everything you need for a day or 2
Stayed in February 2024
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Reviewed: 10 February 2024
Mandi
Canada6 reviews8.0“We had a great stay with our extended family! Always a fun time!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds with Courtyard View
- • Stayed 2 nights
- • Submitted via mobile
During this visit we found the chlorine levels to be quite high! Higher than we noticed in previous visits. Some members of our party found it irritating to the eyes and respiratory system.
We LOVE the courtyard rooms and pool area at the Cairn Croft!! It’s so convenient to have rooms all open up to the pool when travelling with multiple families, as we were!
Stayed in January 2024
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Reviewed: 4 January 2024
Rasoul
Ireland14 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Tower Queen Room with Two Queen Beds
- • Stayed 1 night
charged for car park ($20 per night)
clean fair size room, clean bathroom, tea and coffee in room, nice small pool and bathtubs
Stayed in January 2024
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Reviewed: 2 January 2024
Sandra
Canada52 reviews6 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds - Guest House
- • Stayed 6 nights
- • Submitted via mobile
Wifi outages during my stay But was reimbursed for my inconvenience Hot water changed temperatures and squeaky pipes were annoying during showers.
Security presence in pool/lounge areas Clean family friendly Helpful staff
Stayed in January 2024
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Reviewed: 2 January 2024
Kevin
Canada1 review7.0Good- • Leisure trip
- • Couple
- • Tower Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
Toilet was clogged when we arrived
Rooms were cozy Lots of parking
Stayed in January 2024
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Reviewed: 31 December 2023
Tom
Canada19 reviews1 helpful vote8.0“Loved the attached restaurant and pool and hot tubs”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds with Courtyard View - Ground Floor
- • Stayed 2 nights
- • Submitted via mobile
Microwave in the room
Stayed in December 2023
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Reviewed: 31 December 2023
Kunim
Canada1 review9.0“We will be back in the summer! And highly recommended!”- • Leisure trip
- • Couple
- • Tower Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
No complaint.
Love the pool area nice and cozy. The pool bar was a plus, you can have a drink and relax. Arcade was great for the kids. The restaurant has an amazing foods. Great place for family get away, everything you need it’s within the area.
Stayed in December 2023
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Reviewed: 30 December 2023
Leanna
Canada4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Tower Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
The room we had the toilet wasn’t working we had a guy come in twice for him to fix it after the second time still wasn’t fixed didn’t bother calling down cause it was late so we had to listen to the toilet running the rest of the night
Stayed in December 2023
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Reviewed: 29 December 2023
Kishore
Canada5 reviews1 helpful vote7.0“Excellent stay”- • Business trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds - Guest House
- • Stayed 1 night
The carpet floor of the room could be much cleaner
The stay was very pleasant with my parents & wife
Stayed in December 2023
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Reviewed: 27 December 2023
Boris
Canada29 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds - Guest House
- • Stayed 3 nights
- • Submitted via mobile
The fridge was not really cold
The pool area, good parking lot, close to different restaurants, supermarket and gas station... Nice for families.
Stayed in December 2023
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Reviewed: 30 October 2023
Glen
Canada1 review9.0“Great weekend away in Niagara. Thanks”- • Leisure trip
- • Couple
- • King Room with Fireplace
- • Stayed 2 nights
Pool hot tub area was great, the pub breakfast was excellent. Friendly staff, cleanliness was very good
Stayed in October 2023
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Reviewed: 26 October 2023
Lynda
Canada11 reviews9.0“Great spot for families and couples.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Parking lot could use more lighting.
Beautiful pool area with a central location.
Stayed in October 2023
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