The food and food options were a 2 out of 10. The staff were professional but not friendly or helpful. The location was not great for our needs.

Room was nice. Very clean.

Stayed in May 2024

The long walks from rooms to parking area

Stayed in April 2024

The bed mattress could have been a bit softer

Eye nice, clean and well maintained

Stayed in April 2024

Housekeeping every third day that too you have to request it. Garbage not removed towels not replaced not even on third day. You have to request it.

Stayed in April 2024

How far the room was from the check in

Stayed in April 2024

Parking to checking in is far .

Free parking

Stayed in March 2024

I didn’t like the fact there were no condiments for the coffee

Room was great, but no condiments for the coffee wasn’t great. Staff were very pleasant and helpful. Room was very clean and quiet

Stayed in March 2024

The property is big and It took me a while to figure out where to park and where I should park and check in There where not to many signs on the street to guide us to the right entrance of the building .

Lots of entertainment, perfect location

Stayed in March 2024

This hotel is, first and foremost, a casino. Everything revolves around that. The breakfast offerings were disappointing and the decor is fabulous-tacky (as is appropriate for a casino). Our room was quite expensive and was bare bones - clean but not special for the price. Our expensive Riverview was a smallish window over an expanse of utility roofing and exhaust pipes. So, what I'm saying is that if you want to to gamble or see a big concert, it's a good place to go. If you want to enjoy local culture, gaze at the river or have a boutique experience, I would give Caesar's a miss.

This is a big casino and entertainment centre. Its business revolves around casino games and big concerts & events. I think it is very well organized for those things. The staff were really friendly and helpful. It is a massive complex and when we wandered in exhausted after a long road trip, a staff member stopped us to make sure we knew where the check in desk was. The pool and fitness centre are also very nice with big glass windows looking out to a view of the Detroit River. Because of the casino, there is a 24/7 buzz that feels quite exhilarating - and contrasts with the general conservative quietness of Windsor.

Stayed in March 2024

Always a great view and great service!

Stayed in March 2024

Check in process was very frustrating. Difficult to find, too long to check in with reception trainee, confusing to approach check in, we were so frustrated that we nearly left, poor access from self Park, walking thru entire casino to find reception. Not sure that we would return due to reception. Inadequate and poor location to find reception, hotel seems to be an afterthought behind casino.

Random staff on floor including a member of health & safety team were very accommodating with directions as floor plan and levels were very confusing. Dinner at Spago was terrific. Room very clean and felt upscale.

Stayed in March 2024

Can't think of anything at this moment.

Neros - Fantastic food and good deal on Wednesday for steak and lobster!!! Great view facing water, best view I ever had in a hotel. Would love to bring our family there again and have same room :)

Stayed in February 2024

paying for parking, no booze from the floor to the hotel

the view was great looking over the river, bed was very good, great casino.

Stayed in February 2024

EVEN THOUGH I PAID CASH WHEN I LEFT. THERE IS NPW A 527 DOLLAR PENDING CHARGE ON MY CREDIT CARD

Stayed in January 2024

Close to downtown

Clean and a lot of restaurants to choose from

Stayed in November 2023

Lighting in room was dull. Thought it odd not to have an exhaust fan in the bathroom. No one mentioned that the elevator to second floor doesn’t work after midnight. Security sent me down on the lower floor after I struggled to try and get my room key to work approximately 5-6 times. Maybe when you check in, they should mention that.

Location to Ford Field excellent! Sue on the casino floor was superb. Room nice and quiet 🤫

Stayed in January 2024

N/A

Room clean with lots of space. restaurants inside the facility.

Stayed in January 2024

No room cleaning, no toiletries replenishing unless explicitly requested.

Beds were very comfortable with crispy clean linens

Stayed in December 2023

The walk from the lobby to our room was crazy long.

The view was exceptional! The staff was friendly.

Stayed in November 2023

shower water pressure weak and ac/heat blows on head while in bed

free self parking good dining options comfortable and spacious room

Stayed in December 2023

- wifi was slow - room had no extra blankets - casino was crazy huge to walk to the car

The room was comfortable

Stayed in December 2023

The check in staff lady had an attitude and wasn’t very helpful

Stayed in December 2023

Nice room

Stayed in November 2023

could not connect my cell phones to the WIFI

Stayed in November 2023