5100 Centre Street, L2G 3P2 Niagara Falls, Canada
#43 of 82 hotels in Niagara Falls
Guests' ChoiceBased on 144 hotel reviews
7.1Cleanliness
7.3
Comfort
7.1
Location
9.0
Facilities
7.1
Staff
8.0
Value for money
7.3
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 April 2024
Danielle
United StatesRoom could use updating. Peeling paint, loose outlets in lamps. There was a tub, but there was no way to block off the drain to take a bath.
Clean rooms and property, friendly staff, good location to walk to Clifton Hill. Falls walk to Queen Victoria park took us about 25 mins.
Stayed in April 2024
Reviewed: 7 January 2024
Ma
CanadaThe heat did not work in my room so I was really cold sleeping in there. So cold I didn't want to take a shower
I like the people working there. They are friendly enough
Stayed in December 2023
Reviewed: 19 August 2023
H
CanadaLinens were stained, walls and doors had visible dirt and smudges but the important things appeared clean (high touch surfaces and bedding)
Easy to find, close to everything, nice pool and moderately clean room.
Stayed in August 2023
Reviewed: 25 July 2023
Frank
United StatesWe were not informed we had to pay for parking at the property, at the booking or even when we were paying. until we asked what the extra charge was for. We felt that if we were renting a room the parking should have been included.
The room was clean and neat. The staff was pleasant but not over friendly
Stayed in July 2023
Reviewed: 21 July 2023
Ming
United StatesGood location
Stayed in July 2023
Reviewed: 21 July 2023
Stephanie
CanadaThe beds were on the hard side and very noisy when you moved around.
Motel was clean, staff were very courteous. The pool was very clean and not too cold at all. Pool is on the smaller side, however, we were the only ones using it so it worked out. Choice in is very close to all the amenities. All within walking distance.
Stayed in July 2023
Reviewed: 28 June 2023
Linny
CanadaLocation was great.
Stayed in June 2023
Reviewed: 23 May 2023
Nora
Canadaclean
cleaned comfortably and also stuff approachable.
Stayed in May 2023
Reviewed: 20 March 2023
Veronica
CanadaNothing
Location good
Stayed in February 2023
Reviewed: 11 September 2022
Christina
CanadaBathroom was dirty, asked for cleaner to reclean floor and nobody came. Staff was not very friendly. Room was a good size but beds are really hard
Location is great
Stayed in August 2022
Reviewed: 24 August 2022
Robert
CanadaIt was nice and upgraded, but didn't have a phone in the room or a microwave.
Stayed in August 2022
Reviewed: 22 August 2022
Suvena
CanadaOnly one garbage can in the washroom
Good location everything within walking distance
Stayed in August 2022
Reviewed: 22 August 2022
Doreen
United StatesMattress was not very comfortable and seems to be broken down. Room very dark ceiling was black and red tile.
The location was very convenient.
Stayed in August 2022
Reviewed: 18 August 2022
Ronald
Canadabathtub drain was slow in draining
Stayed in August 2022
Reviewed: 18 August 2022
Ann
CanadaSmall pool in parking lot. Hard as rock double beds and thin non substantial pillows.
Excellent location to walk to Clifton Hill activities (.5 km). It had a great air conditioning, a refrigerator and a microwave. It also had hair blower.
Stayed in August 2022
Reviewed: 17 August 2022
Gunes
CanadaI logged in with Booking but paid more than my friend who logged in without booking. However, even our room type was the same.
I like the central location and Fast check in. The room was clean.
Stayed in August 2022
Reviewed: 1 August 2022
Tiffani
CanadaI feel like a fresh coat of paint would go a long way, in regards to the room I stayed in. there were also stains on the walls
the location was excellent, the people and staff were polite. the room was cozy and spacious.
Stayed in July 2022
Reviewed: 25 July 2022
Cecilia
Canadalimited parking spaces.
room was great for my family of 5, comfortable.Clean and spacious.
Stayed in July 2022
Reviewed: 21 July 2022
Celestina
CanadaRoom didn’t reflect what appears online
Room didn’t reflect the value for money
Stayed in July 2022
Reviewed: 19 July 2022
Robert
United StatesThe toilet had water leaking out of the bottom.
For what little time we spent there it served its purpose as a place to sleep.
Stayed in July 2022
Reviewed: 16 July 2022
Mitch
Taiwaninconvenient hangers which are fixed loose socket
smart TV landuary room pool
Stayed in July 2022
Reviewed: 15 July 2022
Yves
CanadaThey charge $10/day for parking, even for customers that have a room which to me shouldn't be. Cleaning is done but could be better, especially in the corners of the room . The ceiling in the bathroom is cracked and paint is peeling off.
We had the jacuzzi suite. The bed was very comfortable and room was of good size. Lots of towels and coffee available on demand. Staff is very friendly and accommodating.
Stayed in July 2022
Reviewed: 15 July 2022
Michaud
CanadaThe hotel is dated. The rooms could use a fresh coat of paint. Too costly for what it was.
Stayed in July 2022
Reviewed: 14 July 2022
Eileen
CanadaN/A
Great location, close to everything.
Stayed in July 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content