1015 Burrard Street, V6Z 1Y5 Vancouver, Canada
#43 of 72 hotels in Vancouver
Guests' ChoiceBased on 965 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.2
Facilities
8.1
Staff
8.9
Value for money
7.9
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Greg
United StatesThe toilet didn't work properly. The tank didn't fill up after flushing. I notified the desk and they were going to send someone up to fix it. It wasn't fixed. Most of the time, I would have to remove the tank cover after each flush
The location was excellent. I like the option of not having housekeeping.
Stayed in May 2024
Reviewed: 26 May 2024
Luiz
BrazilExcelent breakfast and location
Stayed in May 2024
Reviewed: 23 May 2024
Matthew
New ZealandIt was a little pricey, but nothing out of line considering the prices in Vancouver.
Great location, close to everything and/or transport links. The room was nice and spacious with a kitchenette which was handy. It also has a great gym which has everything you need for a full workout!
Stayed in May 2024
Reviewed: 22 May 2024
Claire
United KingdomMore pillow choice for bed would have been nice.
Location, staff were so friendly and helpful. Room was spacious and comfortable.
Stayed in April 2024
Reviewed: 21 May 2024
Fernanda
GermanyYou could hear the ambulance, police and cars passing by the hotel, even with close windows.
The location of the hotel, the crews were very nice and helpful, the room had a wonderful view.
Stayed in April 2024
Reviewed: 21 May 2024
Nirvana
CanadaAlthough the location is lovely, some areas can be sketchy and might feel unsafe for some. The only complaint about our room is that the air conditioning needs some work — the living room space cooled beautifully. However, it does not reach the bedroom, making it stuffy and hard to sleep in.
The hotel was situated well in a way. It had an Italian restaurant and coffee shop within the vicinity. It is adjacent to Downtown Vancouver, which gives you access to the SkyTrain, various food places and the shopping district. The pool was a delight to see —it had the convenience of a shower, which was my first time seeing hotel-wise. The room that we had also had a kitchenette and pleasant to stay in. The view was a bonus.
Stayed in May 2024
Reviewed: 21 May 2024
Toni
United StatesThe room was supposed to be a newly remodeled room and that was interesting because there was nothing about the room that was new, maybe the carpet. All walls were white with no decor at all. I’ve never seen anything like that. The room was 90 degrees when we checked in so we turned on the AC unit. There is no way, ever, that unit would cool or warm the suite, the setup was too strange. We were lucky that we could open windows and the door to the balcony. The thing we did love about this suite was all the windows and the view. Almost made up for everything else. If it’s warm out bring a fan. The one they provided was broke and the only way we were able to use it is if we placed our sons giant shoe on top to keep it from rattling so loud, hence the maintenance man. The location was perfect and convenient. Next to a hospital that was interesting but I heard that was moving so that will be a plus in the future .
The staff were wonderful, the front desk and bellhops. The one maintenance man we dealt with wasn’t real helpful but other than that we liked everyone.
Stayed in May 2024
Reviewed: 20 May 2024
Allan
AustraliaWith a hospital next door there were frequent emergency vehicle sirens that we weren't used to. Bathroom was on the small side but it worked.
Spacious living area. Could open windows. Kitchen reasonably well equipped. Staff were helpful when approached. Had a supermarket within easy walking distance.
Stayed in May 2024
Reviewed: 20 May 2024
Brian
CanadaA blanket in the room would have been nice.
The view, very clean. Close to where we had a reservation so walking was enjoyable.
Stayed in April 2024
Reviewed: 19 May 2024
Andrew
Australianoisy aircon. a bit expensive.
beautifully presented and equipped. great location. excellent staff at the front desk and concierge.
Stayed in May 2024
Reviewed: 18 May 2024
Michael
AustraliaSirens from vehicles at the adjoining hospital made it hard to sleep some nights
Great staff and the cafe downstairs was convenient for a morning coffee
Stayed in May 2024
Reviewed: 17 May 2024
Dennis
CanadaIncredibly spacious room with an excellent view.
Stayed in March 2024
Reviewed: 17 May 2024
Steve
United StatesNo big complaints. It's not a new hotel and it shows (e.g., chipped tub) in places.
Price and location. Restaurant and coffee shop.
Stayed in May 2024
Reviewed: 12 May 2024
Tania
AustraliaLifts were a bit slow.
Big rooms and great staff
Stayed in May 2024
Reviewed: 11 May 2024
Chris
AustraliaA bit old fashioned, water pressure was poor.
Stayed in May 2024
Reviewed: 8 May 2024
Niekabel
BelgiumWe would have preferred a breakfast buffet iso a la carte + service at breakfast was not fully ok. Bathroom is a bit dated.
Location of the hotel is really ideal to enjoy the must-sees and must-does of Vancouver. The room is very ok.
Stayed in April 2024
Reviewed: 8 May 2024
Estela
MexicoGreat location
Stayed in May 2024
Reviewed: 8 May 2024
Martin
United StatesIt was clear after a day or two that they have multiple different Nespresso coffee machines. This was a problem for getting housekeeping to provide more coffee in pods that fit our machine.
Great views and location. Room was large and pleasant.
Stayed in May 2024
Reviewed: 7 May 2024
Jonathan
United KingdomRoom was a little dated
Handy location and nice lobby / restaurant. Large room
Stayed in May 2024
Reviewed: 3 May 2024
Carol
United KingdomNoise through single glazed windows and issues with hot water
Convenient
Stayed in May 2024
Reviewed: 28 April 2024
Wendy
New ZealandThe pool area could have been more inviting. Once in the pool it was very good. It was disappointing to see the spa facilities had gone.
It was wonderful to have a kitchen. The room was spacious, warm and lovely and clean
Stayed in April 2024
Reviewed: 26 April 2024
Juvy
AustraliaNear the hospital
Location
Stayed in April 2024
Reviewed: 26 April 2024
William
CanadaEverything was good for our stay in Vancouver.
We had a room on the 18th floor with a great view of the city. The location was very handy to St. Paul's hospital, shopping and some very good restaurants. The suit we had had every thing we needed for our stay in Vancouver,
Stayed in April 2024
Reviewed: 26 April 2024
Margaret
CanadaThere were 3 of us but only 2 coffee cups and 2 wine glasses. We clearly booked a room for 3 adults. I was told the beds were queen size but they weren't. They were doubles
Good location and friendly helpful staff.
Stayed in March 2024
Paris, France
Guadalajara, Mexico
Aqaba, Jordan
Suratthani, Thailand
St. John's, Canada
Santa Maria, Cape Verde
Den Bosch, Netherlands
Zadar, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content