513 Banff Avenue, T1L 1B4 Banff, Canada
#43 of 49 hotels in Banff
Guests' ChoiceBased on 675 hotel reviews
7.7Cleanliness
8.2
Comfort
8.3
Location
8.3
Facilities
7.7
Staff
8.5
Value for money
7.4
Free WiFi
8.7
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End of dialog contentReviewed: 23 April 2024
Vasyl
CanadaThe receptionist did not warn about the availability and amount of the deposit. The central heating was turned off, although there were frosts at night. The air conditioner works for heating, but it is quite noisy, and cold air blows from outside when AC turned off.
Convenient location of the hotel on Banff Avenue. There is convenient parking. The room is quite spacious and quiet. There is a shower and a bath. The hotel has a swimming pool. Wi-Fi is fast enough.
Stayed in April 2024
Reviewed: 17 April 2024
Gary
CanadaHelpful and friendly staff
Stayed in March 2024
Reviewed: 31 March 2024
Tasha
CanadaRoom was cold
Clean
Stayed in March 2024
Reviewed: 30 March 2024
Hansen
United Statesno breakfast available
kitchenette room suite for 3 young adults worked well
Stayed in March 2024
Reviewed: 23 March 2024
Karen
United KingdomRoom was a little bit dated. Poor lighting. Just missing coat hooks to help dry your ski gear.
Bed was big and comfortable. Daily room service with all supplies replenished. Good powerful shower. Excellent pool and spa facilities. Handy ski storage.
Stayed in March 2024
Reviewed: 23 March 2024
Steph
United KingdomDated decor. Expensive during peak weeks.
Clean. Staff were excellent. Nice kitchenette.
Stayed in February 2024
Reviewed: 19 March 2024
Haley
CanadaHaving to pay for parking.
Rooms were very clean, staff were nice, good location and easy to walk downtown, good price.
Stayed in March 2024
Reviewed: 17 March 2024
Antuane
United StatesThe pool and the hot tub didn’t look to pleasing. We didn’t use it so we can’t really say much about it.
The property was a short 10 min walk to the town of Banff. Our room was two floors with a small fire place! It was cozy and the view of the mountains were breathtaking.
Stayed in March 2024
Reviewed: 14 March 2024
Elisabeth
CanadaFriendly staff and very clean ! We absolutely loved the heated floors in the bathroom, comfy bed, cozy bath after a fun day of adventuring in Banff !
Stayed in March 2024
Reviewed: 7 March 2024
Kerryn
AustraliaRoom was great and staff were lovely.
Stayed in February 2024
Reviewed: 4 March 2024
Bronwen
United KingdomDecor slightly dated… but overall clean comfy and v good vfm
Didn’t have it… ate up mountain
Stayed in March 2024
Reviewed: 27 February 2024
Entezari
CanadaThe beds were very comfortable and I realy enjoyed using the pool and hot top after a cold day outside.
Stayed in February 2024
Reviewed: 5 February 2024
Isabell
CanadaThe pillows were hard. That we had to pay for parking on the property. The hot tube was closed. That there isn't a complementary breakfast.
The room was really clean and updated.
Stayed in February 2024
Reviewed: 3 January 2024
Carissa
CanadaThe person checking us in wasn’t very friendly or helpful in terms or directing us to our room
Quaint room
Stayed in January 2024
Reviewed: 1 January 2024
Will
AustraliaWithout wanting to sound too negative (which it’s not) It’s pretty dated, the kitchen is very small if you have older kids especially, and nowhere to chill out in the room (other than sitting on the bed) - so it’s functional rather than anything else but that was all expected and not a problem
Good location, lovely staff, fair price , cleaned daily
Stayed in December 2023
Reviewed: 25 December 2023
Sean
CanadaWhen I stayed in April, parking was free. In December, we had to pay for parking. This was unexpected and to the best of my knowledge a lot of hotels have free parking (I've never paid for parking at a Banff hotel before).
Hotel was good. Staff were reasonably friendly.
Stayed in December 2023
Reviewed: 27 November 2023
Jantz
CanadaLoved room design
Stayed in November 2023
Reviewed: 27 November 2023
Becker
CanadaThe queen bed did not appear to be as wide as an actual queen bed. Fairly certain it was a double. It would have been nice to have basic seasoning such as salt and pepper available in the kitchenette. Despite us indicating that there would be three adults and one child in the room, there were not enough towels or coffee provided prior to our arrival. We had to request it after arriving.
I like that it was nice and close to downtown Banff.
Stayed in November 2023
Reviewed: 13 November 2023
Cara
FranceMore selection, less cost
Was overpriced for the offerings, food was just okay
Stayed in October 2023
Reviewed: 20 October 2023
Sangeeth
CanadaNo swimming pool at the time😢
Location is at best
Stayed in October 2023
Reviewed: 19 October 2023
Enica
United StatesThe only thing I did not like about this property is that it closes from 11 pm to 7 am so there won’t be any working elevator (at least from the 3rd floor) and you won’t have access to the lobby where you can get coffee/water/tea. Also, although it was already 7 am, the door with access to the elevator was still locked. If you take the stairs, it will take you outside of the property. That part wasn’t explained to us when we checked in.
Friendly hotel receptionists, nice room
Stayed in October 2023
Reviewed: 15 October 2023
Rory
IrelandVery expensive when booked through booking.com, payed double what other customers paid for the same room when booked directly with the hotel. Was not advised about security deposit prior to charge being taken.
Clean, nice location
Stayed in October 2023
Reviewed: 6 October 2023
Maria
Trinidad and TobagoThe shower stall in our room had mold which was a bit disheartening.
Staff and location. Parking was easy. Large bathroom with a nice bathtub. Quiet room as well.
Stayed in October 2023
Reviewed: 2 October 2023
Henry
United StatesFree breakfast
Good staff
Stayed in September 2023
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