Room had no table to sit and have a coffee. The tub in bathroom was peeling, also the ceiling. the handle in the faucet sink kept falling off, needed repairs.

nice large room, confortable pillows.

Stayed in May 2024

Good food from buffet should be given instead of put in the garbage. Even, clients are not allowed to take the food…

Stayed in March 2024

Room felt a bit empty . Bathroom tiles were grungy and moldy

Free breakfast would be great , the attached spa was wonderful . Bed was super comfortable.

Stayed in February 2024

Only one elevator was working, which meant longer waits, and the room fridge ran a bit warm.

The beds were super comfy, and our room was perfect, large, and spacious.

Stayed in February 2024

Parking was difficult to find a spot. Elevator was slow because one was broken. And for the price there should be a breakfast included.

We liked our room. Nice view. The room looked like it was in the middle of renovation. The light on the wall was just a bulb with no cover. And the there was no coffee table in front of the couch. But it was clean and roomy and the bed was comfy!

Stayed in January 2024

The washroom still had hairs from the last visitor stuck on bath. Once i was in the shower there was no shampoo or conditioner in the bottles attached to the wall. Very disappointing. I made a point in placing the shower curtain very well to prevent water from getting out of shower but, there was a huge mess once i got out! Water everywhere i took all the towels to pick-up the mess. Towels where luckily plentiful. The water didn't drain properly so there was always water around my ankles during the whole shower.

It was a very large room with French doors separating each queen sized bed which was great. The beds were comfy and there was no noise. Each room had a large flat screen TV. Coffee maker was a little strange but functional.

Stayed in January 2024

Only one elevator was working so there was always a long wait.

I liked that the hotel is connected to Koena spa- very convenient. Kato was delicious.

Stayed in November 2023

The showers are full of mildew in between the tiles that should be taken care of.

The hotel is in a great location, the restaurant is wonderful, and the spa is beautiful. The rooms are plenty large with a double glass door dividing the beds into two rooms, which was amazing. There is plenty of parking and the staff are lovely.

Stayed in November 2023

Some cleanliness issues. Missing soap in bathroom. Dated structure.

Restaurant on-site, spa on site. Lobby was nice.

Stayed in November 2023

No free coffee in the hotel lobby. Had to wait in line to ask where to grab a couple of coffees for my friends that were hung over from our event in the evening. They said their's coffee in the hotel room... yes but my friends are still sleeping and making coffee was not an option. I had to go to the ONO restaurant to pay 11.50 for four very small cups of coffee... a hotel of this quality missed out on a very simple service to make a guest happy. Also at the main desk to wait in line to pay to use the coffee machine that should be free..!!!!. and self serve. I feel sad to write this, I have been to many hotels 5 star to 2 star and all of them had coffee for free... this is my first time as a hotel guess asking what the f?

The style of the hotel and restaurants

Stayed in October 2023

Some things need maintenance

Ok… hear me out ! Great staff and customer service. I didn’t even ask for help yet staff was able to help me to find right parking. They were so helpful friendly and went above and beyond. Although I was an anal and arrived an 2 hours early they let me check in. Everything was clean and I felt very relaxed the minute I walked in

Stayed in October 2023

Perfect location for city gateway. Free parking, free WI-FI, clean room, good service. There is SPA, but we hadn't time to check it out. We will definitely do it next time.

Stayed in September 2023

The hotel and spa were a little bit run down

The spa is great

Stayed in September 2023

Service was ok

Very clean and comfortable room

Stayed in July 2023

If I could offer these small critiques: - Exposed wires and holes in drywall directly above the door to enter our room were a bit unsettling - Pillows were not sturdy enough, needed 3 to sleep comfortably (worked well for us as my partner brought his own pillow) - Spa music played late into the night and early the next morning and could be heard from inside our room - Bathroom shower could have been cleaner (ceiling in shower was dirty) and missing body wash - Bathroom didn't have a fan - Spa view partially blocked by rooftop (can't complain as we were upgraded to the spa view at no extra cost) - Staff at the spa/restaurants/bars were exceptional, but staff at the front desk of the hotel did not display the same level of service/professionalism

- Bed was extremely comfortable - Suite was large with french doors to separate bedroom from living space - Bedside lamps offered ample outlets for charging devices - Two televisions - Large countertop in bathroom - View of the spa - Proximity to the spa - Free parking - 2 restaurants to choose from for dinner

Stayed in August 2023

I thought the shower was a bit small, I hadn't seen proper pictures of the shower itself before reserving the room.

Room was nice and spacious, comfortable bed, great TV, sitting space. It was great!

Stayed in August 2023

Could have been a little cleaner

Great size room and comfortable

Stayed in August 2023

nothing too negative really. it's just an old hotel. They could clean better but it's acceptable.

nice hotel. proximity to the spa is a plus. Free parking on the premises. This time over, we got an upgrade with a view on the spa.

Stayed in August 2023

The fact that the pool is not accessible to hotel guests at least for few hours

Room size, view Breakfast

Stayed in May 2023

Breakfast

Open the Windows

Stayed in August 2023

As guest in the hotel we should have a pool to use,guests not supposed to pay for a pool,we were disappointed.

We like the breakfast and the room was clean

Stayed in June 2023

Dusty

Stayed in July 2023

We were from the impression we would have access to a pool however the pool is no longer and you now need to get a SPA package to be able to access the outside pool. At extra cost. Would have been nice to have been made aware of this.

Room was good with all amenities - safe did not work at first but got fixed rather quickly

Stayed in June 2023

It wasn't fresh smell & not good enough cleaning in the room. Facilities are very old.

Good size to 2 people.

Stayed in June 2023