212 rue St-Jean, G1R 1P1 Quebec City, Canada
#37 of 106 hotels in Quebec City
Guests' ChoiceBased on 142 hotel reviews
8.3Cleanliness
8.9
Comfort
8.8
Location
9.2
Facilities
8.3
Staff
7.9
Value for money
8.3
Free WiFi
7.8
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End of dialog contentReviewed: 27 May 2024
August
United StatesWifi was a bit weak at times, but manageable. We didn't encounter any staff on site but found everything we needed. Extra coffee and tea was available in the lobby and breakfast area.
Stayed here for a late winter getaway. This was our third time in Québec and we especially loved the location, away from the more touristy areas but still within walking distance of museums and great restaurants on Rue St. Jean. Our room was cozy, clean and comfortable with lots of sunlight. We enjoyed the in-room Nespresso machine, private balcony and the rooftop terrace. Merci pour un excellent séjour!
Stayed in February 2024
Reviewed: 11 May 2024
John-ryan
CanadaInitial struggles with virtual check but eventually everything sorted and then it wasn’t a problem.
Great location, clean, street parking was accessible
Stayed in May 2024
Reviewed: 6 May 2024
Maryne
Canadaindication to find the room, the bathroom is pretty tiny, bad wifi connection
The room is great for a weekend, the location is perfect
Stayed in May 2024
Reviewed: 6 April 2024
Caite
United KingdomCommunication was mostly via automated messaging. If you want to ask questions allow plenty of time for a reply. We found parking via lower town.
Clean, good location
Stayed in April 2024
Reviewed: 21 March 2024
Denis
PolandI don't have any complaints. It's a good place to stay. Limited parking space.
Nice hotel, great location, good looking interiors. Self-checkin with a clear instruction on how to do it.
Stayed in March 2024
Reviewed: 26 February 2024
Laurens
CanadaOur studio was in the basement and that unfortunately gives a different feeling and then a room with some actual sunlight. Also the kitchen equipment was quite old.
It was the second time we stayed at Chateau Des Tourelles. Like our first time we enjoyed the great, location, the clean studio and the good value for money
Stayed in February 2024
Reviewed: 20 February 2024
Corridan
United StatesParking
Location was good
Stayed in February 2024
Reviewed: 20 January 2024
Robert
United StatesSome problems couldn’t be fixed fully over the phone since the staff and check in was virtual. Our Prepaid parking spot was never cleared of snow.
Nice room and location for the price.
Stayed in January 2024
Reviewed: 31 December 2023
Francine
United StatesWe really missed the wonderful breakfast we used to have. Found the Nespresso difficult to navigate.
Location! Loved the jacuzzi tub but it leaked a bit beds very comfortable.
Stayed in December 2023
Reviewed: 16 December 2023
Marius
AustraliaNo complaints
Extremely clean hotel not far away from Old Town. Although we didn’t see any staff , the communication before and during our stat was excellent
Stayed in December 2023
Reviewed: 28 November 2023
C
CanadaThe WiFi is not quite good, maybe the router is placed far away from the rooms
No breakfast over there, but the location is pretty good, close to the old city. The room is not big, but very clean, and having big and clean public space to share
Stayed in November 2023
Reviewed: 20 November 2023
Paolo
Italyinternet connection was bad, at least from our room. Parking available but at basically the same price as other parkings in the city, so I would not recommend taking it.
Position is unbeatable to visit both the old town and the new upcoming neighbourhoods. The personnel is not present, but they answer very promptly via message.
Stayed in November 2023
Reviewed: 14 November 2023
Laurens
NetherlandsNo reception, only digital contact…
Clean, spacious, and practical apartment on a great location. Value for money!
Stayed in November 2023
Reviewed: 5 November 2023
Cedric
CanadaBain
Stayed in November 2023
Reviewed: 2 November 2023
Ann-marie
United StatesAlthough our room was on the ground floor when we dropped our luggage we had to carry it up a long flight of steps to leave it and then down again. Otherwise it was a nice large and clean room!
Stayed in October 2023
Reviewed: 31 October 2023
Mary
CanadaNot being greeting by hotel reception but I understand the new way of doing business and we managed fine.
We liked that we could gain entry early to the hotel to store our luggage so we could tour around Quebec City until checkin time. We never saw any staff except cleaning staff but any questions we had sent by text were quickly answered.
Stayed in October 2023
Reviewed: 26 October 2023
Laurisa
CanadaWe were on the 2nd floor and there was no elevator and very steep and narrow stairs to drag luggage up/down.
Loved the remote front desk self check in. Room was large two bedroom with a balcony. Close to downtown. There was a communal kitchen with a beautiful dining area you could make meals in. Convenience store right below hotel.
Stayed in September 2023
Reviewed: 21 October 2023
Pauline
CanadaThe stairs! Difficult to bring up luggage.
Location was good
Stayed in October 2023
Reviewed: 16 October 2023
Kah
SingaporeThere is no lift but luckily the staff could help us with our luggages.
Its near the airport and near metro station which we could get our travel pass easily. Its also near food places.
Stayed in October 2023
Reviewed: 9 October 2023
Julie
CanadaTop floor, lots of stairs with luggage. Pack light!
Very charming! Loved our private terrace.
Stayed in October 2023
Reviewed: 8 October 2023
Ann
United KingdomI know we checked in late and didn't expect staff however we did not see any staff during our stay. We were not aware of kitchen and lounge until the next day. The WiFi connection was very poor and therefore we could not use our phones to go to the online guest area or ring anyone. We enquired at booking if we would be able to leave our bags and were told we could at reception but as we did not encounter any staff we didn't do this. I think an information sheet regarding facilities and a welcome phone call would be useful especially for oversee visitors. I think you may consider charging a little more to have staff at reception desk at least in the morning to answer guest queries.
It was clean and bed was comfortable. Kitchen and lounge space was a welcome addition. It was good value.
Stayed in October 2023
Reviewed: 29 September 2023
Pacita
United StatesCleanliness at street entrance. And easy access . It was difficult for a handicap person.
No breakfast.
Stayed in September 2023
Reviewed: 29 September 2023
Rowena
AustraliaNo staff were ever seen. Communication good but maybe needed to let us know that we needed to access place with code
Lovely location and character filled hotel
Stayed in September 2023
Reviewed: 24 September 2023
Eliza
FranceIts not very well isolated, during the night could hear some people partying on the street.
Great location. Everything accessible by feet. Clear instructions for parking (parking is for additional costs). Spacious room.
Stayed in August 2023
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