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  5. Reviews of Civic Hotel, Autograph Collection

Reviews of Civic Hotel, Autograph Collection 4 stars

13475 Central Avenue, V3V 1Y8 Surrey, Canada

#2 of 15 hotels in Surrey

Guests' Choice

Review score

Based on 551 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.3

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.0

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 16 May 2024

    8.0
    Great but do not order room service!!!
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The crazy over billing to have 2 glasses of wine sent to my room for 2 people. Almost 70 CAD for 2 glasses of house wine. Then ordered one glass of Pinot Noir which was undrinkable ‘corked’ wine. With tip another 37 CAD. Let the whole side down. Felt violated to pay over 100CND for 3 glasses of worst wine ever to enjoy in room.

    Staff, parking, view. Actually the staff were the highlight. Every request was met with a CAN DO attitude. I travel a lot and honestly never crossed a better team. Well done!!!

    Stayed in May 2024

  • Reviewed: 26 April 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Not much

    The location was nice even though the view was the skytrain station 🤪. The showers were nice and the toilet having another room was nice too.

    Stayed in March 2024

  • Reviewed: 22 April 2024

    7.0
    Great, cold, small, pricy
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    It was pricy, it was cold due to big windows, which is common and one way to mitogate this is to turn heat up, it takes about 30-45 mins to heat up, but like I said big windows big cold every hotel with a good view has this issue. I usually ask for a space heater and point toward window then unpack and eat them it’s all good

    Locations, view, staff.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    I was in Surrey for work and staying here felt like such a treat. The staff were so lovely and the room was just what I
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Not good access to parks/trails

    Cool design, close to where I was working.

    Stayed in April 2024

  • Reviewed: 21 February 2024

    8.0
    Great reasonably priced spot. Will stay here again.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Some of the surrounding area very dirty

    Beautiful modern and central location

    Stayed in February 2024

  • Reviewed: 15 January 2024

    8.0
    Clean and classy
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    No bathtub in our room

    Restaurant pool hottub and gym, big windows in our room

    Stayed in December 2023

  • Reviewed: 28 November 2023

    8.0
    Great property within a sketchy neighborhood
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The parking in their lot is confusing. Walking around the neighborhood is not comfortable . I was thinking ing about a walk to a particular restaurant and the patrons at the bar advised against for safety. Especially after dark.

    The rooms and the view were exceptional. They have a real nice restaurant/bar in the lobby.

    Stayed in October 2023

  • Reviewed: 10 November 2023

    7.0
    Great
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    The swimming pool facilities were out of use and this was extremely dissapointing becuase I booked the hotel thinking there would be pool facilities.

    Very helpful staff.

    Stayed in November 2023

  • Reviewed: 24 October 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    The breakfast is extremely pricey and was not very good

    I was able to get into my room early which was extremely helpful.

    Stayed in October 2023

  • Reviewed: 10 October 2023

    7.0
    Good overall. Just needs more heating especially since it's winter.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The Heat isn't amazing. and theres no floor heating.

    Hot water, and the counter tops. and that the toilet was separate.

    Stayed in October 2023

  • Reviewed: 18 September 2023

    9.0
    Comfortable,great location for train and bus services.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 7 nights

    There was a issue ,although it is legal to smoke cannabis in Vancouver.I did not appreciate that a smell from another room of cannabis was able to come in the room I was staying in.

    It was ok I assume it was a franchisees the same as the bar/restaurant onsite as well.THe was limited choice.

    Stayed in September 2023

  • Reviewed: 14 September 2023

    9.0
    Superb
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Only the breakfast buffet was available in the restaurant. A small eater would also have to pay $25. Scrambled eggs were the only egg choices. We left something in the room safe without realizing it. We were at the hotel till 5pm at an event but didn't get a call because their lost and found list wasn't updated until the next day, so we had to pay a round trip taxi fee from Pitt Meadows, a 2 hr trip, to pick it up.

    Everything but the price of the breakfast buffet. Although it was quite nice, there were no other options. The small smoothies were nice.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted via mobile

    Very clean and morden. Housekeeping was excellent.

    Stayed in August 2023

  • Reviewed: 8 July 2023

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The location

    We enjoyed the room space, the space was clean and organized and the bed was really comfortable.

    Stayed in June 2023

  • Reviewed: 30 June 2023

    9.0
    Overall good.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Not too spacious.

    View from a window.

    Stayed in June 2023

  • Reviewed: 25 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    None

    Very convenient. Right next to the train station

    Stayed in May 2023

  • Reviewed: 15 May 2023

    9.0
    I would stay again
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The view was incredible, the layout of the room works really well and made it really comfortable. The in-room dining from Dominion was a tasty treat.

    Stayed in May 2023

  • Reviewed: 24 March 2023

    8.0
    Midnight City Vibes... great for partying!
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    I didn't like that the garage is not connected to the main elevator when you go down. You have to take another elevator into the garage.

    I wish that I was not charged for parking. I was never informed that I would be charged for parking... :(

    Stayed in March 2023

  • Reviewed: 13 March 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    I did not feel safe in the area of the hotel. I would have liked a lower price on the room. Too much for the area.

    The room was clean and quiet. The bed and pillows were comfortable. I felt safe in my room.

    Stayed in March 2023

  • Reviewed: 25 February 2023

    9.0
    new build and stylish rooms
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    it was in a shady area. parking was limited to p3

    it was all so new and modern. the dominion restaurant was great after a long day. the pool was not in service but it was Feb so it didn’t affect our stay. the room was fantastic and check in was easy. parking underground was quite full in the stalls provided. I needed to park in the staff stalls but if a staff member wasn’t in the parkade to help me it would’ve been annoying as all stalls provided to hotel were full. that was the only hiccup. otherwise a great stay and I’d book again.

    Stayed in February 2023

  • Reviewed: 9 February 2023

    9.0
    Clean, beautiful hotel
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    beautiful property. VERY clean! great amenities. comfortable beds.

    Stayed in February 2023

  • Reviewed: 5 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    clean

    Stayed in December 2022

  • Reviewed: 3 February 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    juices

    good

    Stayed in January 2023

  • Reviewed: 22 January 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    The sheets were rough. Me and my partner had "fabric burn" from the sheets.

    It was nice and the view is superb from our room.

    Stayed in December 2022

Showing 1 – 25

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