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Reviews of Comfort Inn New Glasgow 3 stars

740 Westville Road, B2H 2J8 New Glasgow, Canada

#3 of 3 hotels in New Glasgow

Guests' Choice

Review score

Based on 210 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    7.3

  • Free WiFi

    8.6

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Showing 76 – 100

  • Reviewed: 3 March 2024

    3.0
    Would not stay here again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The room wasn’t clean. Globs of yellow stuff on wall under table, baseboard corners in bathroom were filthy. Wouldn’t use coffee maker in room, as I have doubts on the cleanliness of the housekeeping staff. It was very noisy. People in halls, pretty sure our neighbour had kids, or they were beating on the wall on purpose. Maybe something on the roof… but regardless, it was not an enjoyable stay.

    Close to where we needed to be.

    Stayed in March 2024

  • Reviewed: 31 January 2024

    10
    Really nice stay!
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Good breakfast, really comfortable pillows and beds!

    Stayed in January 2024

  • Reviewed: 14 January 2024

    6.0
    Pleasant
    • Solo traveller
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    •room is very dim •room smells bad •stayed there for 3 days and 2 nights without the room being cleaned. •no elevator •hallways smells like someone is smoking

    •Location •bfast included •staff

    Stayed in January 2024

  • Reviewed: 4 December 2023

    6.0
    Decent
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It was a small room right next to the breakfast room and it was very noisy.

    Location was convenient.

    Stayed in December 2023

  • Reviewed: 30 October 2023

    4.0
    Will most likely avoid staying here again, paid a lot of money for a very unsatisfactory stay. Hotel staff seemed to not
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms did not have towels changed daily unless asked for a new set at desk. Stayed for more then 1 night and our key cards had been deactivated the next morning with no warning or heads up it will happen, was told they do this to every card everyday. But does not warn guests. Breakfast was cold every time even going first thing in am when it starts, eggs are very watery and food was not good.

    Location was good.

    Stayed in October 2023

  • Reviewed: 26 October 2023

    10
    Fantablous!!!
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    I stayed 2 days there for a wedding, when I went out in morning I asked the housekeeping ladies for extra towels & tissues for I emptied a box, got back & I was well stocked. When getting dressed for wedding very important to me I had a undergarment malfunction & I saw Hannah, asked for her help & she went above & eyond to help me. I must add duct tape does work in emergencies. I made a point to find her before I checked out to make sure she knew how much it meant to me for her help. Cheryl

    Stayed in October 2023

  • Reviewed: 5 October 2023

    4.0
    Breakfast was great. Staff was friendly but not particularly helpful. Overall, because of issues stated above.. Disappoi
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    It had no luggage cart/dolly to transport luggage and other brought items to the second story upgraded Queen room that I paid for. Hence, I was given a ground floor room that was NOT the equivalent of what I had been upgraded to. That was disappointing and did not afford the extra room space for my grand daughter and bridesmaids to do hair and make up in a more spacious space as planned. Also, some other vehicle parked in MY parking space both nights of my stay. When I complained to the front desk, they said there was nothing they could do about that as there WAS NO RULES as to where people could park! I found that totally ridiculous! I needed MY car to be parked in MY space! I chose then to park my vehicle directly outside the lobby door to ensure it was well lit and in plain view to prevent vandalism, since my room was nowhere near another parking space where I could personally view it. The bottom sheet of the bed had small stains (or perhaps not laundered previously) It was late and I was tired both nights when I returned to my room, so I didn’t bother complaining about that after receiving no help regarding the strange vehicle parked in my space. The bathroom floor was dirty. I only noticed this when I wiped up a bit of water. The face cloth was almost black. That told me it hadn’t been scrubbed for some time. I believe the older carpeting was equally dirty as the soles of my bare feet became quite black also.

    The property is easily accessed from the highway and other nearby shops and stores. The breakfast was really good..quality of food and selection was also very good.

    Stayed in October 2023

  • Reviewed: 15 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There is no elevator so had to carry our 40lbs suitcases up the stairs. There was also no toilet paper on the role when we checked in, but luckily there was a role under the sink. Staff working the next morning weren’t super friendly.

    The breakfast was fairly good and the first woman who checked us in was friendly

    Stayed in September 2023

  • Reviewed: 5 September 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights

    We were there 2 nights - they never came in and provided any room service to clean the room

    Stayed in September 2023

  • Reviewed: 2 August 2023

    6.0
    Having no elevator was a challenge for older people
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No elevator and rooms got even with air on! Hard for older people!

    Beds and location

    Stayed in August 2023

  • Reviewed: 28 July 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old needs updated. Nothing bad though.

    Employees are extremely helpful. And make you feel prioritized.

    Stayed in July 2023

  • Reviewed: 27 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The room I booked was not the room I was given. I booked a room with double queen beds and only got one bed with a pull out couch

    Stayed in July 2023

  • Reviewed: 12 July 2023

    10
    Short and sweet :)
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Able to walk to places. The breakfast Waffle maker

    Stayed in July 2023

  • Reviewed: 5 May 2023

    6.0
    Pleasant
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    TV remote did not work in the room and they were unable to get one working at the front desk.

    Rooms were very clean

    Stayed in April 2023

  • Reviewed: 8 April 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No temp adjustment instructions room smelled phone didn't work to contact front desk temp controls for shower wer difficult told I would pay cash in morning they charged my card...horrible experience I won't go back

    Stayed in April 2023

  • Reviewed: 27 February 2023

    10
    good for the price!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    the beds were not comfy

    good location, helpful staff

    Stayed in February 2023

  • Reviewed: 16 January 2023

    2.0
    I'm over charged waiting to see if they straighten it out
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Cleaned the room and replaced the towels without being asked. The little sticker in the bathroom wasn't much to notice for house keeping

    Stayed in January 2023

  • Reviewed: 5 December 2022

    3.0
    Rude staff, I won't be back
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Checkout wasent till 11, room service started knocking on the door at 945. Bed was hard as a rock 🪨 The room was not cleaned well, and I found an old water bottle hidden behind night stand

    Stayed in December 2022

  • Reviewed: 7 November 2022

    2.0
    Too expensive-desk agent lied. Didn't get confirmed pre booked room however paid top dollar
    • Business trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Booked online when then we got there they gave us a double room that live room then I said I booked a Queen single bed single bed and they told me it came through to the hotel as a double and when I questioned it asking why I was charged for a Queen the eldest student said they found me a Queen so we switched dreams only to get to the room it's a double Queen so smaller than what we asked and then we had added a second room and we were charged double for a pre book triumph then what we were the room we booked on site last minute

    It was clean.

    Stayed in November 2022

  • Reviewed: 17 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Staff were very helpful

    Stayed in October 2022

  • Reviewed: 2 October 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Made reservations 2 months prior. I was promised a first floor room. That was confirmed 3 days prior to arrival.in person..Gave us a second floor room when we arrived with no reason why. Rooms are a long way from.stairways. Rooms are overly deoderised to be offensive. Noisy place with people hanging around outside at all hours..No top sheet on one bed. Room.key didn't work on exterior secuconditions. Breakfast was substandard and coffer the worst. Hugely overpriced and poor coditions. Never again .

    Nothing..

    Stayed in October 2022

  • Reviewed: 9 September 2022

    10
    Quiet, comfortable and convenient place to stay for work or pleasure.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were incredibly helpful and accommodating. Breakfast was great. Very quiet at night.

    Stayed in September 2022

  • Reviewed: 3 September 2022

    10
    Fine generally.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small room very crowded at breakfast. No social distanting available. May be a sign outside permitting only so many in the room at a time would help.

    Breakfast was very inclusive of various foods.

    Stayed in September 2022

  • Reviewed: 16 August 2022

    4.0
    hotel rate is too expensive for its worth
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    dirty room. we have to request to transfer to a different room cause the room we got have shoe prints on the bottom of the bed. they dont have elevator.

    close to walmart and highway

    Stayed in July 2022

Showing 76 – 100

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