355 McNeely Avenue, K7A 0A1 Carleton Place, Canada
#1 of 2 hotels in Carleton Place
Guests' ChoiceBased on 297 hotel reviews
8.4Cleanliness
9.2
Comfort
9.1
Location
8.8
Facilities
8.7
Staff
8.9
Value for money
8.2
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 April 2024
Sally
CanadaBreakfast area crowded and loud.
Easy access and parking. Clean. Lighting in rooms. Pet friendly.
Stayed in April 2024
Reviewed: 22 April 2024
Alannahg
CanadaIt was a little loud in the room, as I was right beside the elevators, so I could hear kids getting on and off, and running up and down the halls.
Staff was very friendly
Stayed in April 2024
Reviewed: 17 April 2024
Felicia
United StatesWasn’t sure how to work the ac. Tried to do it in the middle of the night in the unit but buttons didn’t work. In the am realized it was on the wall. It def got too hot in the middle of the night. Staff should also check and reset alarm clocks because ours went off at weird hours and I was unsure how to turn them off. The walls are super thing and you can hear what’s going on all around you.
Close to stores
Stayed in April 2024
Reviewed: 18 March 2024
Charlene
CanadaThe bed was too hard, and there was a lot of banging in the morning that woke me up unexpectedly, which I reported on check out.
The convenience of location
Stayed in March 2024
Reviewed: 5 February 2024
Nichole
CanadaThe batteries in my remote didn’t work, my phone didn’t have a dial tone so I had to walk downstairs to ask for them. Staff called my room and said it was ringing like that would fix dial tone?? The pillows VERY UNCOMFORTABLE!!! All 4. Bring your own. Some young people across the hall were obnoxiously loud, I was trying to do some computer work in my room around 7-9pm & just found them ridiculous. In & out of room, door open banging closed, some swearing and mild screaming (like older kids playing). No idea where parents were. Didn’t call the desk as phone didn’t work. Just took out my hearing aids.
Everything was new & fresh. Breakfast was good, staff attentive.
Stayed in February 2024
Reviewed: 22 November 2023
Robbie
CanadaShower head low flow, and pillows go flat. Indoor pool but no hot tub. Breakfast bar set up is mixed up with things not in order and the contractors staying there were eating and drinking things 1 by 1and kept over taking the area.
Staff friendly and accommodating
Stayed in November 2023
Reviewed: 6 November 2023
Tapani
CanadaVery clean and quiet.
Stayed in November 2023
Reviewed: 29 October 2023
Alison
CanadaStaff over the phone were not overly pleasant. Staff was a little better in person. Walls are paper thin. Could hear people in the next room open the blinds.
Location was great and nice to have a shoppers right beside the hotel. Hotel was very pleasant looking and clean.
Stayed in October 2023
Reviewed: 22 October 2023
Allard
CanadaGood
Stayed in September 2023
Reviewed: 18 October 2023
Lauzon-legault
CanadaEverything was perfect.
Employees are kind. It's clean and comfy
Stayed in October 2023
Reviewed: 25 September 2023
Kristy
CanadaBathroom door was hard to latch and although there were 2 blinds on window the light came in around in the morning and lit up the room. A curtain to make it more blackout woukd be nice
Good size room and clean
Stayed in September 2023
Reviewed: 10 September 2023
Jenna
CanadaN/a
The temperature in the room was perfect , the beds were super comfy .
Stayed in September 2023
Reviewed: 22 August 2023
Iola
CanadaIt's not a formal hotel. I found it a bit expensive. My overall opinion is everything was good. The view from my room was good.
The location is good and so was the breakfast.
Stayed in August 2023
Reviewed: 21 August 2023
Steven
CanadaSoundproofing is terrible. Walls are thin.
Clean rooms. Great location.
Stayed in July 2023
Reviewed: 14 August 2023
Elaine
CanadaThere were shortages of food in a lot of places. More food should have come out sooner.
Location as good. Selection was good but supplies very low in a lot of things.
Stayed in August 2023
Reviewed: 13 July 2023
Brian
CanadaDirty corner in elevator
Good location breakfast good staff great friendly
Stayed in July 2023
Reviewed: 10 July 2023
Catherine
CanadaNot able to walk to any food places and we didn’t have a vehicle. Also even though I booked it months in advance, it was a little pricy for a 3 star rating
Easy to find
Stayed in July 2023
Reviewed: 9 July 2023
Derek
United StatesAC was slighty noisy
easy and comfortable , accommodating staff, good breakfast
Stayed in July 2023
Reviewed: 3 July 2023
Margaret
CanadaTo be honest I expected that you guys will have a small restaurant within your hotel. I also was hoping the pool be a bit bigger. I hope with time you could have more landscape and trees growing around the building to break the visual from the industrial view.
I am so sorry to say but the breakfast was not so good. Sausages - low quality and hashbrowns too dry. However, the variety of bread, muffins, yogurt was great. Please note, not everyone likes 0% fat - a bit of choice would be welcome. And perhaps better quality of dry cereal.
Stayed in June 2023
Reviewed: 30 June 2023
Erin
CanadaThe room was very clean and comfortable. The hotel offered nice little amenities like lemon infused water and coffee (all day). The pool was the perfect temperature and there were plenty of clean towels at the pool and in the room.
Stayed in June 2023
Reviewed: 21 June 2023
Zachera
CanadaThe breakfast and the pool.
Stayed in June 2023
Reviewed: 29 May 2023
Evelyn
CanadaThe fridge in the room was unbalanced and very noisy. I had to continually meet up and move it. The guide on the remote did not work so we not tell what was on TV. They brought us a paper list of channels but that only provided the number.
Bed was very good
Stayed in May 2023
Reviewed: 21 May 2023
Fehmida
CanadaNo restaurants, pool is small, no hot tub, location is away from other places (other restaurants etc)
it was clean, Pool was warm, free breakfast
Stayed in May 2023
Reviewed: 20 May 2023
Emil
CanadaMinor item, but towels not very soft
Good location for my needs, clean, good breakfast (hot egg patties/sausages, waffles, cereal, muffins/donuts)
Stayed in May 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content