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Reviews of Comfort Inn & Suites 3 stars

31 Community Road, K7R 3L1 Napanee, Canada

#3 of 7 hotels in Napanee

Guests' Choice

Review score

Based on 379 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.5

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 25 April 2024

    8.0
    Comfortable and clean stay.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not a very pretty setting .

    Clean and close to our destination

    Stayed in March 2024

  • Reviewed: 9 April 2024

    8.0
    It was very busy because of the solar eclipse.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We were on the first floor and the cleaning staff passed over our room really early (before 9am) even though we expected a fresh change of towels.

    It was well priced with hot breakfast included. The pool was small, but it was completely adequate.

    Stayed in April 2024

  • Reviewed: 13 March 2024

    9.0
    Excellent, just what the doctor ordered!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Nothing that I didn't like. Just a suggestion, the property from outside looks barren, just to give that relaxed feel, especially in summertime some trees, flowers and landscaping may turn this into a oasis!

    The hotel staffs are the cherry on top of this great property. Stayed in many hotels with distinctive amenities, facilities, luxury tends to be the focus, but the staff here kind of bring to life the fact that its the staff in hotels that makes all the difference. Also, a special mention about the breakfast buffet, it lives up to the promise, great hot and cold options and make your own hot waffles are just wow!

    Stayed in March 2024

  • Reviewed: 6 March 2024

    8.0
    Nice, clean and quiet, good for a layover between Montreal and Toronto
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    All good, thank you

    Right off Hwy-401, quiet and clean, good for a layover between Montreal and Toronto

    Stayed in March 2024

  • Reviewed: 28 January 2024

    9.0
    Good, but lacking staff
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There were no housekeeping staff during my stay. Had to go to the front desk if needed anything.

    The room was large. Clean.

    Stayed in January 2024

  • Reviewed: 7 January 2024

    8.0
    wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    LOcation not nice, but hotel great!!!

    Great breakfast.

    Stayed in November 2023

  • Reviewed: 29 December 2023

    9.0
    Stay at Comfort Onn, Napanee Ont
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The vent was not working in the bathroom.

    The location just off the highway. The breakfast was good, different choices each day.

    Stayed in December 2023

  • Reviewed: 23 November 2023

    8.0
    Overall good
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No water in room, breakfast was limited

    Everything was good

    Stayed in November 2023

  • Reviewed: 29 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Walls thin, could hear neighbour's TV all night. Breakfast was good, but not great.

    Easy check in. Staff friendly.

    Stayed in October 2023

  • Reviewed: 27 October 2023

    8.0
    We would come back again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Plastic cutlery and paper cups ☹️

    Clean, friendly and comfortable

    Stayed in October 2023

  • Reviewed: 19 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I did not like the location of the hotel. It was close to the highway and easy to get to .... but nothing interesting to do near the hotel.

    The beds were comfortable. The hotel was quiet. The A/C unit was also quiet so we were able to have a good night sleep. The breakfast buffet was better the I expected.

    Stayed in August 2023

  • Reviewed: 19 September 2023

    7.0
    Decent stay but no entertainment or fun activities around.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location is kind of remote, nothing much around.

    It’s clean

    Stayed in August 2023

  • Reviewed: 5 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    We liked everything from check in to check out. The staff polite, helpful, friendly. The pool, rooms, entire hotel clean The breakfast was mixed hot and cold food lots to offer and was very good. Highly recommend this hotel. The beds where comfortable, lots of pillows and blankets A/C WORKED great. Shower had hot water and nice amount of pressure.

    Stayed in August 2023

  • Reviewed: 24 August 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The workout room did not have a cleaning spray. I did yoga and left the mat on the floor afterwards thinking that maybe the staff cleans used equipment, but no, the next day it was still there and there was garbage on the floor beside it. Not very sanitary!

    The breakfast was OK. The scrambled eggs tasted diluted and I was very disappointed that the hash Browns were not available on the weekend as I really enjoyed them. I cannot eat red meat so it was nice to have something warm other than toast.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This was our second time staying here. Hotel is super clean. The kids love the swimming pool and the breakfast in the morning. Beds are very comfortable. Looking forward to staying again!

    Stayed in July 2023

  • Reviewed: 8 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Carpet was frayed. Rooms looked like they could use some updating.

    Location appeared safe and the breakfast had a lot of choices and was very good.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    8.0
    Great stay!!!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The floor in the bathroom was not clean in the corners of the bathroom. There was also garbage in the bathroom paper basket. We stayed for only 1 night so we didn’t call housekeeping.

    The staff was very friendly, the room was big, comfortable beds. The breakfast was good!

    Stayed in August 2023

  • Reviewed: 13 July 2023

    8.0
    an almost ideal stay for our purposes
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We weren't able to get rooms together as desired but the location was fully booked due to a special event in the area.

    Excellent service with very friendly staff

    Stayed in July 2023

  • Reviewed: 8 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Staff and cleanliness

    Stayed in July 2023

  • Reviewed: 6 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was good but can be improved!

    Heated pool.

    Stayed in July 2023

  • Reviewed: 5 July 2023

    8.0
    Very nice stay but we would not consider what we paid good value for our money
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights

    Price...we did not feel the facility was a good value...$466 for two night was high compared to our other stays while in Ontario

    Newer facility in a convenient location for us...staff were very friendly and helpful

    Stayed in July 2023

  • Reviewed: 30 June 2023

    9.0
    Very nice place for a stay between Montreal and Niagra.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good condition, nice breakfast, very friendly staff, location

    Stayed in June 2023

  • Reviewed: 20 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Can't open windows

    Breakfast was good & handy. Fridge in the room was nice to have.

    Stayed in June 2023

  • Reviewed: 2 June 2023

    7.0
    Basic, good hotel but the noise and breakfast would prompt me to try somewhere else.
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Poor sound insulation. Would be good to have a sheet provided in the room for noting minor maintenance needs on, like a flickering light... No exhaust fan in bathroom. Noisy cooling/heating unit. The cutlery in the breakfast area was placed in common serving containers with handles down, very unhygienic. The breakfast itself was very standard fare.

    Close to the freeway.

    Stayed in May 2023

Showing 1 – 25

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