The shower is just really badly designed. The shower head sprays out too far and there is nothing to prevent the water from spilling out onto the floor with each and every spray. It's a lot of work to maintain. The bathroom fan is non-existent. Cleaning staff are WAY TOO LOUD while cleaning the room. The one lady cleaning on the 5th floor during our second day there (in the afternoon) was particularly loud. The cleaning staff had no sense of where they were and how loudly they were talking. I was shocked - never heard anything like it during any of my hotel stays. I asked for a quiet room and the hotel wanted to charge me $70 for that? No water in the rooms - you have to buy all water. Body lotion container is very small but also didn't get replaced on the second day.

Breakfasts were good. Rooms were quiet. Elevators were quick to arrive and generally empty. Reception staff were helpful and friendly.

Stayed in May 2024

TV was incredibly slow. I press a button on the remote and it took 5 seconds or more to react. I gave up using the TV at the end. The breakfast was overpriced.

Friendly staff. The room was clean and the bed was comfortable

Stayed in April 2024

service at the check in was fair. Staff needs to be more knowledgable

did not eat eat breakfast there. good location

Stayed in November 2023

We found the interior design and atmosphere of the lobby and bar area a bit too cold and ultramodern.

Cleanliness was outstanding. Staff super nice, approachable and helpful.

Stayed in October 2023

My mum would have liked an extra blanket. I would have liked a shaving/make up mirror and a full length mirror. Wasn’t asked about membership in Bonvoy or advised of any perks afforded to my stay

Location was ideal for our needs. Minimal staff but all were excellent and very friendly. Convenient parking. Clean, spacious room with very comfortable bedding but short on amenities.

Stayed in October 2023

1. The traffic jam getting in and out of the parking lot- very inconvenient! We missed the 11 ama mass at the Oratorio as a result of that. 2. In the main door of the lobby, the handicap button was not working. It was very annoying fro someone pushing a wheelchair. Guess opened the door, but no staff offered to help. 3. There was only one elevator in service. We were staying in the 2 or 3er floor (I can’t remember) and there was a big wedding reunion taking place that weekend. The waiting time to take the elevator was very awful. I had to take the stairs several times, but my husband and parents had no choice and had to wait 15 min to catch an elevator. Between the traffic jam and the elevator- we lost 45 min just getting out of our hotel. 4. The room was cramped. I hit my shin with wood frame of the bed- twice when getting around the bed. The space between the sofa bed and the left corner of the bed is too narrow.

We did not have breakfast

Stayed in September 2023

The breakfast is poor for the quality of the hotel. Very limited choice and not as fresh as it should be

Room very comfortable, quiet and clean

Stayed in August 2023

A little out of the way.

Beautiful large room, very comfortable bed nice shower

Stayed in September 2023

Convenient to get to from the airport (cab) . Clean, tasteful and comfortable. Everything we needed after a transatlantic flight. Would stay here again

Stayed in September 2023

The room didn't have good lighting, only small bedside lights, which was kind of annoying. The neighbouring rooms very very noisy

Staff was super nice Cleanliness was the best I've ever seen in a hotel.

Stayed in August 2023

Everything

Stayed in September 2023

The shower head wasn’t aiming properly and the pressure was too harsh. The manager (a lady with dark hair) could’ve been nicer.

Nice room: clean well decorated. Staff at the front desk was extremely nice. I felt at home in my room. The food at the bistrot was really good.

Stayed in September 2023

Great location

Stayed in August 2023

a proper coffee service on the 2nd floor breakfast area. Hot water and instant coffee made for a bitter cup of coffee.

We would've preferred a main floor continental breakfast with a waffle station as an optional add-on to our stay, but we understood that Starbucks is competing for that service and we enjoyed that service very much.

Stayed in August 2023

24h snacks at ground floor limited to salty and sugar food, except 1 lasagna. Limited availability of food at bar. Should be available some sandwich. Tight underground parking but still manageable for a big car.

So calm in the rooms. AC is very efficient so very silent. Location near some restaurants and not far from Metro station Namur. Modern and rooms impeccable. Small swimming pool and fitness. Tesla charging stalls for the night at 10kW.

Stayed in August 2023

Fine

Stayed in August 2023

It‘s a 10 min walk next to a mainroad to the next metrostation. Breakfast was offered in the bar and was rather expensive for the price

Big comfy rooms, all clean and modern

Stayed in August 2023

Lighting in the room was far too complicated. Too much mood and not enough light!

Friendly reception. Good spacious room. Good bathroom.

Stayed in July 2023

Prefer if the price included breakfast

Stayed in July 2023

Location wasn't great for a solo traveller wanting to explore by foot (but that's my poor planning).

Nice clean room. Clean gym.

Stayed in July 2023

There was power failure for around four hours. The hotel management claimed it was not there fault which was true but, for four hours we were without air conditioning or fan. It was suffocating in such hot weather. I suggest that management should at least connect one light per room and a fan during such power failures.

The room was clean, staff was courteous and helpful.

Stayed in July 2023

Some bath mats would be a nice addition in the bathroom. Parking should be free for guest. Not enough parking outside. You need to fix the road going out of your property. You should also add an additional roof outside the lobby coz when it rains, you can't avoid not to get wet.

Cleanliness and comfort!

Stayed in July 2023

Hotel lobby was beautiful. Street parking available nearby. Hotel room had a fridge and microwave which made life very easy. Everything was clean and new.

Stayed in July 2023

Nothing of any seriousness. There were a couple of minor housekeeping foulups, which were corrected when brought to the attention of the staff.

The Kosher breakfast was great. It was self-service buffet, basically eat as much as you like, and had everything, very tasty. The gym was very good, and the pool looked very nice although other people were using it. The room was equipped with a small fridge and a microwave oven, as well as a coffee maker that used inserts supplied by housekeeping every day.

Stayed in June 2023