1310 Water Street, V1Y 9P3 Kelowna, Canada
#19 of 30 hotels in Kelowna
Guests' ChoiceBased on 532 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
9.3
Facilities
8.2
Staff
8.6
Value for money
7.0
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End of dialog contentReviewed: 31 March 2024
Babak
CanadaJacuzzi was not working.
Stayed in March 2024
Reviewed: 25 February 2024
Martin
Australia3 fire alarms during our stay
Location and great facilities
Stayed in February 2024
Reviewed: 16 February 2024
Wendy
CanadaThe sauna is broken
The on-site spa was fabulous. The location is perfect and walkable to all locations
Stayed in January 2024
Reviewed: 16 February 2024
Wendy
CanadaSauna has been broken for months. Stayed in January and it was broken and still is. Pool area could use a refresh.
Location and pool The Damera Spa onsite was excellent.
Stayed in February 2024
Reviewed: 14 February 2024
Barbara
CanadaNew LED lighting in rooms too harsh, makes for a more clinical ambiance. Main dining room would also benefit from softer lighting and noise.
Staff were great. Food was great.
Stayed in February 2024
Reviewed: 13 February 2024
Tracey
CanadaBooked online and it stated lake view. There was no lake view
The balcony and restaurant
Stayed in February 2024
Reviewed: 22 January 2024
Rafael
CanadaReally overpriced parking. Actually I strongly believe it should be free.
The view is amazing, friendly staff and everything was so clean.
Stayed in December 2023
Reviewed: 6 January 2024
Honey
CanadaSignage on how to get from the parkade to the lobby and the lobby/casino to your room. Firmer pillows.
Everything was pretty good, modern, clean.
Stayed in January 2024
Reviewed: 12 December 2023
Mia
CanadaHad to pay for parking and the stalls were very tight even with a smaller SUV.
Great location, amenities such as the restaurant, and ample parking.
Stayed in December 2023
Reviewed: 6 November 2023
Kenduce
CanadaThe restaurant was good but understaffed, meaning long waits for service, food and drinks delayed.
Amenities that were included such as bike rentals and kayaks! Location was perfect with everything walking distance and the views were phenomenal. Pool was perfect with the snack bar for easy access. Wine tasting room and complimentary tasting daily.
Stayed in August 2023
Reviewed: 5 September 2023
Dawn
CanadaStaff to involved with talking waiting time for seating and drinks very poor
Excellent
Stayed in September 2023
Reviewed: 18 August 2023
Susanna
CanadaI would say for the cost we have expected more, but we had an amazing time! The only thing that bothered us is luck of enough space to put your clothes away or hang them. Furniture is modern but not enough room with drawers
Great resort, room service was exceptional 👌 Pool was very entertaining Food is so delicious that every meal was on point. Location and stuff were amazing we definitely will come back
Stayed in August 2023
Reviewed: 2 August 2023
Cheri
United StatesLack of screen - price - checkin was really slow
Restaurant staff was very helpful - Boardwalk was beautiful
Stayed in July 2023
Reviewed: 1 August 2023
Carrie
CanadaIt was expensive, but I loved what the location offered for extras.
Loved the location, staff were amazing, rooms super clean!
Stayed in July 2023
Reviewed: 27 July 2023
Teresa
CanadaNothing
Beautiful
Stayed in July 2023
Reviewed: 19 July 2023
Mary
United StatesThey did not leave enough coffee or creamer in room. Lighting very dim.
Location, location, location- the restaurant was very nice, friendly staff
Stayed in July 2023
Reviewed: 7 July 2023
Lum
CanadaCharged more than advertise. Wifi slow. The Resort fee did not subtract the breakfasts I had there.
Can always find parking. Good central location.
Stayed in July 2023
Reviewed: 1 July 2023
Basil
United KingdomNot much.
Great location
Stayed in April 2023
Reviewed: 25 June 2023
Paulette
CanadaFor the price, the room was too small and there was not much of a view.
All in all it was nice but....
Stayed in June 2023
Reviewed: 5 June 2023
John
CanadaThe room layout was poor. The closet space was ridiculously small and also the way the coffee maker is tucked away in the closet means you have to move it to be able to use. Also, only having one chair by the window and a huge space the other side with absolutely nothing there seemed very odd, especially for a hotel of this rating. If those things were changed, the room would be much better value.
The hotel has beautiful views and the restaurant was very good, especially as we were able to sit outside and have dinner the first night on the patio. We liked that we could see the lake from our room if we went out on the (rather small!) balcony.
Stayed in June 2023
Reviewed: 13 May 2023
Tom
CanadaWe had to leave a day early as my wife became sick. I asked them to reimburse for the one and said they couldn’t they said they couldn’t it was up to Booking.Com. Can you please reimburse for the night that we lost. Thanks Tom Innes
Stayed in May 2023
Reviewed: 1 May 2023
Zahra
CanadaThe restaurant was overpriced and the quality of the food did not meet expectations.
The location was great! Our room had an amazing view of the lake.
Stayed in April 2023
Reviewed: 1 May 2023
Steven
CanadaThe rooms didn't have a fridge or a micro wave. Not enough towels.
Breakfast and food was good.
Stayed in April 2023
Reviewed: 14 April 2023
Joseph
Canadabreakfast was good.
Stayed in April 2023
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