Nothing

The atmosphere, most comfortable beds, clean, great staff,

Stayed in April 2024

The noise in hallway after 10:30

The breakfast was great! The hotel was super clean even with the slushy sidewalks, staff was super friendly!

Stayed in March 2024

I was checked in improperly and over charged by an employee. I had made & cancelled a booking a few months ago, then rebooked online & paid in full the morning of February 13th. I checked in just after 6pm and was advised I needed to give a $100 deposit for incidentals on my credit card. I have her my credit card and to my surprise I later saw that she had charged $1158.50!? I called the front desk and not much help was given. The next day I received a phone call stating they released the money and now it was up to my bank to release the money back to my card. It is now the 17th and the hold is still on my credit card. I was very upset by the lack of understanding or apology for charging an extra $1000 to my credit card. Upon check out my frustrations and over charge we’re finally acknowledged by Loubna. She was kind, professional and even provided a free, breakfast buffet voucher. I would recommend better customer service training for your front end staff, as I spoke with 4 staff members and Loubna was the only one who acknowledged my problem, and apologized for the error.

Beautiful, clean, modern and spacious

Stayed in February 2024

Nothing.

Amazing! Clean! Comfortable! Inviting!

Stayed in December 2023

Nothing

I did not have the breakfast, but I did eat at the restaurant for supper and it was excellent!!

Stayed in October 2023

Pillows were terrible, flat and uncomfortable

Great location It would be nice if the breakfast was included in the rate!

Stayed in October 2023

The price point.

The hotel as a whole. Feels clean, safe and new. Food was very good also.

Stayed in October 2023

nothing

clean and friendly

Stayed in September 2023

Everythinggggggg

Stayed in October 2023

We booked a room with a sofa bed and had no sofa bed but an exercise bike. They should have asked if we wanted that room. We would have like the sofa bed for the couch.

Very clean hotel

Stayed in September 2023

The hotel was great, our only complaint were the pillows were not good, they went completely flat.

Stayed in September 2023

The room was excellent and really awesome location. comfy.

Stayed in August 2023

Rooms in need of repair. Bathroom had water stains throughout and wall paper peeling from the walls

Location is great. Very quiet hotel. Restaurant and lounge area are very nice

Stayed in July 2023

Customer.Service was so much better during our last visit where staff were all amazingly friendly and helpful.- sadly was not the same this time around. Restaurant food was also disappointing. Didn't use the pool.or gym. Was a good stay but not great.

Great location, lovely and clean, our room was great.

Stayed in June 2023

N/a

A great hotel

Stayed in June 2023

the staff was amazing and very accommodating

Stayed in May 2023

there was no microwave

clean, kind, and cozy

Stayed in April 2023

The price.

I thought I had booked through Trivago and was expecting a reduction in rate but after left and received my email receipt I don't see a reduction in price.

Stayed in April 2023

1. Cleanliness of washrooms on the main floor was lacking. 2. In some areas the cleaning standards could have been better.in the room for example- smears/marks on TV screen and splatter on wall behind the TV, beard trim/hairs residue in our sink and shower on arrival. Had an unfortunate accident (spill) moving room service container w soy sauce one evening - soy spilled on the bed sheet but the bed was made up with the same stained sheets the next day instead of changing the sheets to provide fresh/clean ones which surprised me as overall this hotel is quite classy. Am thinking the chambermaids need more training or monitoring, or is some spring cleaning due? 3. We had a lot of issues with the remote not working well - it lagged a lot or skipped past channels. Gorgeous big screen TV and the options were great, but we wanted a new remote that worked properly. 4. Please do something about the coffee station in the room - the coffee is awful and not up to par with hotels like yours, which is beautiful in so many ways. Almost everyone wants a good first cup of coffee in the morning without having to go downstairs to Starbucks. Also ,kindly provide a few more creamers as one can not have tea and coffee for two with the two tiny creamers provided. Thank you.

What a fresh, modern, spacious hotel with awesome food and friendly prompt attentive service from wonderful helpful staff. Great location for us and surprisingly quiet. Spacious rooms wiyh a big telly and such comfortable beds and soft bedlinens. We had a really great time here.

Stayed in April 2023

the only thing I didn’t like is there cable service was out for an entire day and night. so there was nothing to do in our room.

everything we enjoyed about the hotel, the games room , pool, big gym, really catered to the whole family

Stayed in December 2022

The AC was blasting when we got in, temp in the room was 13°C, which was quite uncomfortable considering we were coming in from -20°C outside. It took a few hours to warm up. The shower door didn't work properly as it would catch on the shower base.

Very nice room. Modern and clean, comfortable bed. Bright lighting in the room and comfy bed.

Stayed in March 2023

None

The location, the huge and very spacious room and the food.

Stayed in February 2023

Screaming kids at the pool but not much anyone can do about that . The waitress at the restaurant wouldn’t pay attention and serve me but was serving all the gentleman’s tables

Stayed in February 2023

limited parking up front

perfect location

Stayed in December 2022