Had trouble with hotplate controls because of missing and/or loose bolts. Toilet got blocked but was fixed quickly. Facility starting to show it's age and in need of maintenance and sprucing up in some areas. No laundry facilities.

Good views. Quiet location. Full kitchen facilities. Was next to stop for shuttle bus to town centre and the Resort provided free passes for the bus.

Stayed in May 2024

Building was a little dated but it was fine for our purposes

The room was clean and comfortable and large. We found the kitchen handy. Staff were friendly and excellent. Location was handy for Tunnel Mountain trails and there was a bus stop right outside with the hotel providing free bus passes making getting in and out of central Banff very easy.

Stayed in May 2024

No net curtains on our window which gives onto the street! Also main curtains in need of repair, didn't close fully.

Amazing view of the mountains from our window. Lovely big room with everything we needed. Open fire with logs and kindling.

Stayed in May 2024

Heating a little noisy in living space so person sleeping on folding bed was disturbed at night

Excellent location just out of the town on the edge of the forest; great for viewing local wildlife. Well equipped kitchen

Stayed in May 2024

Room#201 bathroom exhaust fan was not working

Stayed in May 2024

Big room but little bit old decorations

Stayed in May 2024

Staff greeting on arrival was mediocre. Rooms were clean but broken furniture, and worn down. No instructions for fire place or hotel amenities. Had to find out by trial and error and asking staff who were not necessarily kind when asking questions. Curt I would say.

Housekeeping staff were great. Loved being close to nature and view was amazing. Came for the sights.

Stayed in May 2024

Stove hot plates except one didn’t work we were in 203. Also the room was v warm had to sleep with windows open. Also undercover parking was appreciated.

It was close to Banff village to attractions . We like getting our beds made and supplied with fresh towels. We didn’t get to use any of the resort facilities as we were out most of the time.

Stayed in May 2024

Furnishings a bit dated

Good sized 1 bed apartment suite On the outskirts of Banff and need to get a bus in but the hotel provide you with a free bus ticket for your stay

Stayed in May 2024

Pretty old. Carpet and couch could use updating.

Location great. Staff great.

Stayed in May 2024

Little outdated - rugs and what not. but was still amazing

It’s great for kids - jungle centre was amazing and so was the pool. There were BBQs throughout the facility which was nice!! The suites were very comfortable and very nice set up for families

Stayed in May 2024

The kitchen was quite old and dated and cramped.

Stayed in March 2024

This was a 3 person stay. We needed to ask for bedding and the 2nd bed which was a sofa, not a sofa bed, less comfortable.

Lodge is a distance from town, quieter end, backs onto walking trails, bus stops outside with a free pass for guests. Lovely views of the mountains from the living area. We were 3 adults though this would be a great place with kids. An outside BBQ for all guest use.

Stayed in April 2024

Not clean enough (carpets need to be vacuumed along the edges) Very outdated

Large loft rooms are well equipped with everything you need in the kitchen. Waterpark, hot tub inside and outside

Stayed in April 2024

The place could probably use a fresh coat of paint on the buildings outside as it was slightly run down. Having said that, it did not detract from our vacation.

We liked the accommodation for our family as it had a kitchenette, water slides and hot tubs. The kitchenette was great and allowed us to cook our own meals. The space was great and did not feel cramped. We were able to park right outside the room and the views from our living room were beautiful. The Murphy bed was good as it gave space during the day but could have two people sleep in it at night.

Stayed in March 2024

The property could use some updates, but the units were well Stocked and comfortable and well worth the cost for the amenities and conveniences they provide.

You CANNOT beat the amenities offered here. As a family it was soooo amazing to have the waterpark and playzone for our kiddos. We also loved the wood burning fireplace!!

Stayed in April 2024

Wish housekeeping would have taken the garbage out daily and replace towels.

Kitchen in the room and space

Stayed in March 2024

Loss of store on sight

Water slides were fun

Stayed in February 2024

Every aspect starting from the front desk to amenities are excellent.

Everything related to this place was excellent. Especially starting from the front desk Emilda who checked in us was superb. The cleaning staff to pool staff all are genuinely ready to help you. Exceptionally clean. Large bedroom with everything you need.

Stayed in March 2024

You get given a bus pass to use during your stay. The stop is located right outside the premises. This made going out in town a breeze and saved us from having to find and pay for parking in town.

Stayed in March 2024

Nothing all was good

Beautiful

Stayed in March 2024

The warm air heat was incredibly noisy and went on and off at about 10minute intervals . The bedroom was cold , we had -19 c temperatures whilst we were there . I think an upgrade in bedding is needed , one thin sheet , blanket a as bd counterpane was all we had . As other pet have mentioned the apartment was a bit outdated . The cabinets need painting . Housekeeping was satisfactory though the sink and mirror in the bathroom was not wiped round . Pillows were a bit lumpy

We were given a ground floor apartment overlooking the woods. We were lucky to see a herd of elk and 2 wolves. It was a quiet area though slightly out of town and up a hill .Plenty of hot water and an open fire . Bus passes were give for the local buses which were very reliable , though not sure why we only got 3 days at a time .

Stayed in March 2024

The mountain view was obscured by the fireplace chimney and a fence surrounded our balcony. But still beautiful. The lobby area is very outdated. The stores that once were available on the property were closed during COVID.

This is a lovely resort that blends retro and modern. Some would say it is dated, and it is true there are areas that need updating. But our room had everything we needed. There was a full modern kitchen and bathroom as well as a wood burning fireplace which was our biggest draw. The location is a beautiful area of Tunnel Mountain away from the congestion of the Banff town-site, but still close. The drive up the mountain is especially scenic. The bus stop, which Douglas Fir Resorts gives free passes for transportation into town is right across the street and runs frequently.

Stayed in March 2024

I have no dislikes.

I found the Douglas Fir accommodation perfect for my stay in Banff. I particularly appreciated the free bus pass to get get back and forth from Banff town.

Stayed in March 2024

Neither hot tub was working while we were there, with the indoor one being closed and the outdoor one being a "tepid" tub at best. We also found that both of the large heating elements on our stove didn't work and it seemed that we were missing some pots and pans. It take a bit of juggling to cook pancakes, sausage, and eggs with only one frying pan!

The Murphy Bed in the living room was much nicer than a sofa bed for our daughter to sleep in. We also appreciated the kitchen and the ability to cook our own breakfast in our own space. Being able to park right by the unit was a nice bonus.

Stayed in February 2024