The room facilities are tired and need upgrading. Putting family groups into lodges with couples does not promote a peaceful setting. Exhaust fan in our bathroom needed replacing.

It is a very beautiful setting, the fireplace was great and the evening meal was excellent

Stayed in May 2024

You had to leave car in an overnight parking lot 20 min walk away or ask for a shuttle to get you there. So a little less convenient to leave the resort if needed

The location right on beautiful Emerald Lake. Wood burning fireplaces in room were so cozy.

Stayed in May 2024

Had to wait half an hour to get the shuttle bus in, food options are very pricy and very small. No fridges or cooking facilities in the rooms or around. Not much choice for food options. The shower was cold.

Location was amazing. Staff are friendly and helpful.

Stayed in May 2024

Cosy room (lovely to have own fireplace for wood burning) but carpets could do with renewing.

Beautiful location, very friendly & professional staff giving the feel of a decent hotel. Lovely lobby/main lodge area.

Stayed in May 2024

The accomodation was tired. The Balconies were in need of cleaning and painting. The gym was terrible. Advertising a gym with 2 pieces of equipment.

The location was superb. The food and bar service was super.

Stayed in May 2024

Wish there was a tv and wifi in rooms

Location staff food was great

Stayed in April 2024

The hike around emerald lake was beautiful, and dinner at mount burgess lovely

Stayed in April 2024

The dock that is shambles-hasn’t changed since the last time I was there 2 years ago. The cabins are extremely run down.

The location was amazing. New hot tub is really nice.

Stayed in April 2024

The cost of a coffee

The secluded position of the lodge. The club house and hot tub The chalets

Stayed in April 2024

Room was a bit old and worn; but it was tidy and very much enjoyed a log fire; parking and the shuttle while inconvenient, is the only way to transport goods

Location and the harmony with nature

Stayed in April 2024

The hot tub renovation was a bit of a disappointment. I expected a much nicer and bigger area given that it was under construction for so long.

The location is gorgeous.

Stayed in April 2024

I didn’t love how small the new hot tub is compared to the original one. There is only room for 8 people in the new hot tub versus about 20 ppl In the original. Still a nice view and relaxing but it’s weird how CRMR cheated out on the hot tub.

Our room was cozy, we lit a fire, it snowed and the view from our balcony was stunning. The Reno’s in the dining room were beautiful. Food was delicious as usual. Our sever needed more customer service training or should maybe be placed in a position that better suits his personality.

Stayed in March 2024

Nothing

Cozy great atmosphere

Stayed in March 2024

check in

quiet nature views once in a life time

Stayed in March 2024

Room was dated

Location, amenities, seclusion

Stayed in March 2024

The room temperature was inadequate. Our initial room was extremely hot even after the door to the outside had been left open (in winter). We were moved to another room. This second room was extremely cold. We kept the wood fireplace going all the time to address this.

The ambiance and staff were excellent. The setting was beautiful.

Stayed in February 2024

Noise between rooms and from below units

Location

Stayed in February 2024

Rooms are dated, needs to be upgraded. Built in the 80’s and decor shows it

The location of the property. Very scenic and perfect for a couples getaway

Stayed in February 2024

I'm not sure if it was just our room but it was excessively hot in our room the entire time we were there - close to 30 degrees celsius all the time. It was unbearable, even for someone like me who is always cold, and we were there in February in middle of winter. Even when we turned the temperature completely off and turned on fans it never cooled down. After a sleepless first night we called for maintenance on the second night and they were prompt and professional. It never really cooled down though and I didn't want to call again in the middle of the night so we had to leave the balcony door open all night in order to sleep. Unfortunately, while we were visiting the internet went down due to a train derailment that knocked out a cell tower. This was totally not the fault of the lodge but the way they handled payments was extremely poor. After driving all day we arrived at the lodge late in the afternoon looking forward to relaxing and checking out the property. At reception, we were told we had to go to Lake Louise to get cash because the card machines were down at the hotel or we could not eat at the restaurants. I asked if we could charge to the room and pay in cash the next morning instead of rushing out just before supper to get cash from a machine in another town. They were insistent that if we did not have cash we would not have food (supper or breakfast the next morning). So we rushed to the town before our dinner reservation and the roads got dark. When we were at supper we found that they were allowing people to charge to the room and our hectic 1.5-hour trip to and from a nearby town was completely unnecessary. I was really annoyed by the the hotel's response as this created unnecessary stress and put a damper on our stay. I felt they could have been more understanding and willing to work with us at least until the next morning just as we were understanding of the issues that they encountered with no internet at the property.

The views and location of the Emerald Lake Lodge were amazing and it is definitely a place you want to stay at least once in your life. I liked all the amenities at the main lodge like the dining and lounge areas and especially enjoyed the outdoor hot tub. The restaurants served delicious food and we enjoyed the morning breakfast buffet which had a wide variety of items. It felt like we were in a quaint village and I really enjoyed the atmosphere of the lodge. The wood fireplace in our room was wonderful and we loved the cozy feel. Staff were generally pretty helpful and we received a super quick response from maintenance when we asked about an issue with the heating in our room.

Stayed in February 2024

Intermittent beeping noise was annoying, at night. Maintenance staff did not correct the problem that day or next day.

Location superb

Stayed in February 2024

We did not have our room cleaned for the whole day that we were out. We left early in the morning specifically to leave enough time for the cleaning staff to clean. We arrived back at 430pm and the cleaning staff arrived at 5pm to clean our room. We were very unhappy with this. We were getting ready for dinner reservations at that time. We asked for them to just freshen our towels and make the bed while we were at dinner. They did not do this,

The scenery and front staff were amazing.

Stayed in January 2024

Shuttle to the lodge from the parking area worked well. The driver was very helpful.

Stayed in January 2024

The beds we seemed like we were sleeping on box springs..... time to invest in some decent beds!

This is an absolutely spectacular beautiful location! We loved cross country skiing and walking in this beautiful spot!

Stayed in December 2023

Lack of WiFi in cabins.

You can’t beat the location, it really has the wow factor. Cabins having an open fire is a lovely touch. Staff a super friendly and on site restaurants are fabulous.

Stayed in January 2024