405 Spray Avenue, T1L 1J4 Banff, Canada
#11 of 49 hotels in Banff
Guests' ChoiceBased on 549 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.5
Facilities
9.0
Staff
9.3
Value for money
7.5
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End of dialog contentReviewed: 14 May 2024
Liya
CanadaNot as I know.
It’s a Very good location with very good view, good service and friendly people.
Stayed in May 2024
Reviewed: 8 May 2024
Patricia
United StatesI don’t understand how they don’t have a higher rating. Almost skipped it because the reviews didn’t match the price.
Stunning property great location and friendly staff
Stayed in May 2024
Reviewed: 8 May 2024
John
United StatesThat I can’t visit every month
Most spectacular property I have ever stayed. Staff is incredible, professional and extremely attentive. Location is off the charts
Stayed in May 2024
Reviewed: 7 May 2024
James
United StatesRoom and bath were small
The view was great. Wonderful hotel and staff.
Stayed in May 2024
Reviewed: 23 April 2024
Caroline
United KingdomThe views from our room and also the restaurants we dined in were absolutely fantastic…….the staff were very attentive and made us feel quite special. Nothing was too much trouble for them.
Stayed in April 2024
Reviewed: 13 April 2024
Kevin
United StatesIt is an iconic hotel
Stayed in April 2024
Reviewed: 12 April 2024
Eric
United StatesThe only thing that could have been better was the food at the Italian restaurant. the experience and waitstaff were great, but we expected a little more from the food. It was good, but not exceptional.
We had high expectations and they were met. Staff and facilities were excellent. We will return and are looking forward to it. I cannot say enough about the overall experience. thank you!
Stayed in April 2024
Reviewed: 4 April 2024
Christian
CanadaStalls for Tesla chargers are a bit tight to pull into. But one of few hotels that offers EV charging on site. There is so far no Tesla supercharger in Banff.
Great location excellent service friendly staff. Great facilities including outdoor heated pool. Wide choice of restaurants on sight. Beautiful scenery and historic hotel
Stayed in March 2024
Reviewed: 2 April 2024
Sheila
United StatesYou could hear activity in hallway. I requested an air purifier, which was delivered promptly, and blocked all outside noise. Excellent service!
Room was lovely! Gold level and views of the Banff National Park. Excellent bedding and in room amenities including Nespresso machine, chocolates upon arrival, evening turn down service!
Stayed in March 2024
Reviewed: 18 March 2024
Stephen
New ZealandIt took a bit to work out where everything was located
Absolutely everything
Stayed in February 2024
Reviewed: 8 March 2024
Luke
United StatesSome services seemed overpriced, such as the $40 cost to sit by a fire at night, with further cost expected to enjoy hot cider by the fire.
The views, the walks, and the staff were all impeccable. The room was comfortable and any need we had was addressed immediately.
Stayed in January 2024
Reviewed: 2 March 2024
Eileen
United StatesI think perhaps a hotel of this caliber should not charge for parking- there is ample room for cars and people rent cars so they can explore the surrounding areas which is what my husband and I did. The large bus to sunshine village was a little less than what I expected- the smaller van to mount norquay was more to our liking-
My husband and I had a lovely 3 night stay at the Fairmont Banff springs- it was truly a remarkable experience and first class all the way ! The castle like accommodations are beautiful and there are million dollar views in all direction- we ate dinner at three of the on-site restaurants and all were wonderful with impeccable service-I highly recommend this hotel for those looking for a wonderful luxurious stay!
Stayed in March 2024
Reviewed: 25 February 2024
Dara
United StatesNothing.
Service can't be beat. Food was outstanding and the hotel was immaculate.
Stayed in February 2024
Reviewed: 20 February 2024
David
United StatesThe rooms were very small and bathrooms were tiny
The staff was so friendly and helpful
Stayed in February 2024
Reviewed: 31 January 2024
Astride
United StatesThe doors could be better insollated
The people were all exceptionally helpful and nice.
Stayed in January 2024
Reviewed: 29 January 2024
Failshot
CanadaThe hotel was magical, service was phenomenal and the dinner options at their restaurants were fantastic. Beautiful weekend spent for our anniversary. Highly recommend the king with a view room as waking up to mountains was a gorgeous experience. Thank you so much to all staff who made the trip that much more memorable.
Stayed in January 2024
Reviewed: 29 January 2024
Donna
United StatesThe room bathroom was uncomfortably small.
I love the location, and the grounds are beautiful. The castle itself is very impressive.
Stayed in January 2024
Reviewed: 17 January 2024
Chris
Canadawell if I could sugest 1 small thing it would be heated lamps in the bathroom so you dont freeze when getting out of the shower. That would be it.
The staff went above and beyond, iv stayed at hundreds of hotels and this is the best one and I dont see any hotel being able to top my experience. I loved my stay and felt so rested.
Stayed in January 2024
Reviewed: 11 January 2024
Luke
AustraliaNothing
Wow. Best hotel stay in the world
Stayed in January 2024
Reviewed: 7 January 2024
Paula
AustraliaJust a little out of town
Free activities and view
Stayed in January 2024
Reviewed: 29 December 2023
Merlin
CanadaHot pool and great food at Waldhaus. Cool that you responded to my wife’s bday.
Stayed in December 2023
Reviewed: 24 December 2023
Jadranka
CanadaHot Springs water too much chlorine
Stayed in November 2023
Reviewed: 4 December 2023
Park
CanadaPillow was a bit uncomfortable.
Views, coffee, swimming pool.
Stayed in December 2023
Reviewed: 19 November 2023
Marlene
United StatesThe property was spectacular!
Stayed in November 2023
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