405 Spray Avenue, T1L 1J4 Banff, Canada
#11 of 50 hotels in Banff
Guests' ChoiceBased on 573 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.5
Facilities
9.1
Staff
9.3
Value for money
7.5
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End of dialog contentReviewed: 5 June 2024
Jing
United StatesVery good experience
Stayed in May 2024
Reviewed: 3 June 2024
Diane
United StatesThe Guest House room that my kids stayed in was not what we expected for a Fairmont Property. The room smelled musty and was very old and not well kept up. It was even dusty. The furniture was very beat up and old.
We had three rooms- the first was a suite so two rooms connected in the main hotel. Beautiful rooms and very spacious. My son and daughter in law had a suite at the Guest House. This room was very old and not really up to the standard of the Fairmont Hotel. There were chips/dents in the furniture and the paint was peeling. I let the hotel know this room needed a makeover!
Stayed in June 2024
Reviewed: 1 June 2024
Patricia
United StatesGreat restaurants and attentive staff
Stayed in May 2024
Reviewed: 31 May 2024
Nicholas
United StatesWe were surprised at how difficult it was to eat at the restaurants. This was 'shoulder season' (between winter and summer) but it seemed that without reservations well in advance, it was hard to get in to dinner. We arrived mid afternoon one day, and were only just able to get a table at one of the restaurants (not our first choice, although it was delicious). On the second day, we were not able to get a table at all and had to eat in town. Not a problem because there are plenty of options in town, but it was surprising that as guests in the hotel we could not eat there! The lesson is - if you are planning to stay here and on eating at the hotel, reserve DAYS ahead - even before you arrive!
Fabulous room! It was roomy, comfortable bed, great view onto the mountains. We like the small reading light on the bed, so convenient! The location and the history are well-known and their reputation is well-deserved. Staff were all super-helpful and friendly.
Stayed in May 2024
Reviewed: 28 May 2024
Alok
United StatesLoved the hotel and amenities! Can’t go wrong with Fairmont.
Stayed in May 2024
Reviewed: 26 May 2024
Stephen
CanadaNothing
Very accommodating, lots to do at the resort itself
Stayed in May 2024
Reviewed: 26 May 2024
Lisa
CanadaNothing
The hotel is magnificent and the service is top notch.
Stayed in May 2024
Reviewed: 25 May 2024
Karen
United StatesBathroom way too small
Location, staff, view
Stayed in May 2024
Reviewed: 22 May 2024
Ruth
CanadaBecause of the size of this Fairmont getting around is a maze and can be a tad confusing. Also because we stayed on the Mezzanine level we often used the stairs which isn't a huge deal but for someone older or needing help it could be hard. One way to access the room meant cutting through a hall that often was hosting events. We were told that it could be accessed by an elevator but we couldn't figure out how. The pool is further so you do have to walk through some of the very public areas to get access to it. No big deal but from where we stayed we had to wind through the halls and the shops and that was a little odd. Wish they had an indoor walkway of some sort to allow guests a private hallway to wander down. I'm usually not one to pick on prices of food but boy it is more than your average cost! We stopped by the Stock Market to grab sandwiches, drinks and dessert and that was nearly $100. To be honest the best deal was the Breakfast Buffet at the Vermillion Room which is also really beautiful and chic to sit and eat. I'd maybe opt to eat here once then venture out into town for some options, just be ready for resort like prices.
We want to always say how much we love the hotel for being pet friendly. Even though it's a luxury hotel they also treat furry companions like a hotel guest. Thank you :) The rooms are always elegant and classy, although we do miss the individual toiletries we of course know how much more environmentally friendly it is now. Appreciate the tea and Nespresso offered in the room, we love that there was a hot water kettle! We also love the pool even though we didn't have the time to book in a treatment at the spa we still enjoyed spending time in the hotel pool, hot tub, sauna and outdoor heated pool. There is lots of space where one can sit and relax although you need to get there early to secure your spot. Would be nice to have water accessible here so we can refill our bottles but there is a pool bar where they can give you water. We didn't get to participate in any of the resort activities but it seemed to include a nice variety which is always a plus.
Stayed in May 2024
Reviewed: 21 May 2024
Bruce
United StatesNeeds an update in and around the gym
You are not going to find a better setting or service in Banff
Stayed in May 2024
Reviewed: 20 May 2024
B
United StatesThe service was 5 star by each team member. The restaurants and facilities were superb. Ate at the German restaurant for dinner and the Vermillion and Stock room for breakfast. The views were STUNNING. The rooms were clean enough to feel comfortable walking around barefoot, which is saying a lot. The staff tended towards refusing tips, yet still seemed extremely eager to please.
Stayed in May 2024
Reviewed: 17 May 2024
Richard
New ZealandIt’s is large so that might discourage some
It’s an iconic building and all staff are very hospitable
Stayed in May 2024
Reviewed: 17 May 2024
Megan
United StatesThe beds were a bit hard.
It is a beautiful castle style building with every amenity imaginable. Plush luxurious rooms and dining areas. The staff was AMAZING! The doors was exceptional. Everything you need in once place.
Stayed in May 2024
Reviewed: 14 May 2024
Liya
CanadaNot as I know.
It’s a Very good location with very good view, good service and friendly people.
Stayed in May 2024
Reviewed: 8 May 2024
Patricia
United StatesI don’t understand how they don’t have a higher rating. Almost skipped it because the reviews didn’t match the price.
Stunning property great location and friendly staff
Stayed in May 2024
Reviewed: 8 May 2024
John
United StatesThat I can’t visit every month
Most spectacular property I have ever stayed. Staff is incredible, professional and extremely attentive. Location is off the charts
Stayed in May 2024
Reviewed: 7 May 2024
James
United StatesRoom and bath were small
The view was great. Wonderful hotel and staff.
Stayed in May 2024
Reviewed: 23 April 2024
Caroline
United KingdomThe views from our room and also the restaurants we dined in were absolutely fantastic…….the staff were very attentive and made us feel quite special. Nothing was too much trouble for them.
Stayed in April 2024
Reviewed: 13 April 2024
Kevin
United StatesIt is an iconic hotel
Stayed in April 2024
Reviewed: 12 April 2024
Eric
United StatesThe only thing that could have been better was the food at the Italian restaurant. the experience and waitstaff were great, but we expected a little more from the food. It was good, but not exceptional.
We had high expectations and they were met. Staff and facilities were excellent. We will return and are looking forward to it. I cannot say enough about the overall experience. thank you!
Stayed in April 2024
Reviewed: 4 April 2024
Christian
CanadaStalls for Tesla chargers are a bit tight to pull into. But one of few hotels that offers EV charging on site. There is so far no Tesla supercharger in Banff.
Great location excellent service friendly staff. Great facilities including outdoor heated pool. Wide choice of restaurants on sight. Beautiful scenery and historic hotel
Stayed in March 2024
Reviewed: 2 April 2024
Sheila
United StatesYou could hear activity in hallway. I requested an air purifier, which was delivered promptly, and blocked all outside noise. Excellent service!
Room was lovely! Gold level and views of the Banff National Park. Excellent bedding and in room amenities including Nespresso machine, chocolates upon arrival, evening turn down service!
Stayed in March 2024
Reviewed: 18 March 2024
Stephen
New ZealandIt took a bit to work out where everything was located
Absolutely everything
Stayed in February 2024
Reviewed: 8 March 2024
Luke
United StatesSome services seemed overpriced, such as the $40 cost to sit by a fire at night, with further cost expected to enjoy hot cider by the fire.
The views, the walks, and the staff were all impeccable. The room was comfortable and any need we had was addressed immediately.
Stayed in January 2024
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