It is expensive hotel, but you get value for money. I think that hotel shouldn’t charge for parking at this price point it is a bit petty.

Amazing hotel, great architecture, excellent facilities and rooms, outstanding restaurants and staff that made our stay memorable.

Stayed in July 2023

Not your fault but waiting for the bus to take us downtown.

Absolutely everything!! Beautiful setting! The staff were exceptional!

Stayed in July 2023

Very expensive

Stayed in July 2023

A bit chaotic with lots of outside tourists in the building. Doesn’t feel intimate or private.

Renovated rooms, beautiful views, wonderful service, restaurant food was actually great and of course golfing was spectacular.

Stayed in July 2023

Staff are super helpful and friendly. Lots of activities inside hotel for both adult and kids. Nicely built and maintained castle hotel.

Stayed in June 2023

Beautiful views!

Stayed in July 2023

The location was great. All staff were friendly and helpful. If there was a problem, staff worked to make sure it was rectified. Also, the Fairmont excursions were excellent. Scott and Alex, two of our guides, were knowledgeable about the area and exceeded expectations. Food was great and I loved the perks of the Gold Level.

Stayed in June 2023

None

Great location, great facilities, great food!

Stayed in June 2023

Toilet tiny. Not luxury Room on gold floor across from pubic toilet

Stayed in June 2023

Room is a bit small.

View, Location

Stayed in June 2023

View was fantastic.

Stayed in April 2023

cleanliness of the elevator for my building. tracks and hardware was the only notable area needing attention in my eyes. was surprised to see dirt and debris build up in such a high traffic location.

Was in a great location for accessing walking trails and the scenic walking trails to downtown. also, conveniently short walk into the main hotel for restaurants and shops/services. Amazing.

Stayed in May 2023

perfect

Stayed in April 2023

nothing

great location. great staff. overall great value.

Stayed in May 2023

hotel is good. rooms quite small. very expensive for the facilities it offers. Overall will only stay here for the experience

Stayed in May 2023

More signage. It was difficult navigating your way around.

Very nice hotel. Excellent staff. Well located.

Stayed in May 2023

I would be hard pressed to come up with anything with which to find fault.

The ease of it all. The free bus pass into town, the trails, the splendid terrace, the selection of on site food options, the activities guide (I took the hotel history presentation), the heated pools, including the 34m lap pool, the assistance with transportation, the stores. The lap pool is the standout. If you are balking at the price, know that the founder bought land with a particular view. You will understand pricing better when you stand on the terrace and see what is before you.

Stayed in May 2023

The temperature in the room was little cooler than what we're used to at home but hey, it's a castle! :-)

All of the staff we encountered were exceptional at what they provided. We only stayed one night - it was a gift from our children for our 50th wedding anniversary, and we were treated like royalty wherever we went in the hotel. Especially liked the personal touches like the hand-printed anniversary card and chocolate-dipped strawberries in our room when we arrived.

Stayed in April 2023

Everything

Stayed in April 2023

Room was smaller than i expected

The view, staff was courteous

Stayed in April 2023

The room. It was tiny we are two tall people the bathroom was ridiculously small, there wasn’t even room for the trash can, we were constantly tripping over it.

We loved that we got upgraded to the 5th floor. The afternoon appetizers were delicious. The dining area and lounge was very comfortable and cozy also. The breakfast were excellent.

Stayed in March 2023

We had to wait over an hour for housekeeping to deliver another robe and slippers to our room.

The location was spectacular. The rooms were great and the shower was awesome

Stayed in April 2023

nothing. loved it all

atmosphere, room was comfortable, staff friendly, pools were amazing.

Stayed in April 2023

Nothing

The staff went out of their way to accommodate my needs.

Stayed in April 2023

Nothing, it was faultless.

The room was very big, comfy bed, clean, modern and a cheeky walk wardrobe. The mountain view from the room was a touch as well as the luxury coffee and toiletries, soaps etc. I asked for a last minute request (as we were checking in) for a chilled bottle of bubbly in our room for an early birthday celebration for Chloe. The staff went above and beyond. The location is spectacular, the grounds are beautiful and grand. The service from staff is second to none. The bars, restaurants and offerings are quite special. We were truly blown away by what the premises has to offer. We used the private bowling alley (I was victorious over Chloe after coming from behind to take the win on the final bowl), indulged in the wine and cheese tasting and met other guests, it was a lot of fun and learnt a few new things. The outside and indoor pool area is brilliant, the added bonus is having a bar in the pool area (drinking frozen margaritas whilst in the outside heated pool in Winter). The Rundles bar is a must, a large open room with the highest ceilings, marble finishes, and a swanky 1920's style ladder bar with numerous shelves stacking the highest quality spirts from around the world, stacked as high as the ceiling. A pianist is part hidden behind a grand piano on the upper floor. The elegant sound projecting perfectly across the room, it set a classy atmosphere, you feel like you're dreaming. The Castello restaurant is highly recommended. Ask about the Baverian Cottage in the woods, we both said it was the best burger we have ever had, the cocktails were in a league of their own, icing on the cake was beating Chloe at pool. The welcome from the staff at front desk (Mim) was incredibly helpful and made our experience even better. I could go on and on praising everything. Loved it, thank you Fairmont. Can't wait to stay with you again.

Stayed in March 2023