721 Government Street, V8W 1W5 Victoria, Canada
#10 of 44 hotels in Victoria
Guests' ChoiceBased on 933 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.7
Staff
9.0
Value for money
7.6
Free WiFi
8.8
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End of dialog contentReviewed: 6 May 2024
David
AustraliaRoom was poor overall. Poor outlook. The bathroom is far too small and really substandard. Overall the room was way below what we would have expected at the rates charged.r
Good location. Beautiful exterior. Staff helpful. Slick checkout.
Stayed in May 2024
Reviewed: 5 May 2024
Thomas
CanadaGood service
Stayed in May 2024
Reviewed: 1 May 2024
Victoria
United StatesN/A
The lovation and the services
Stayed in April 2024
Reviewed: 30 April 2024
Alice
United StatesSo outdated
Location
Stayed in April 2024
Reviewed: 29 April 2024
Almos
Canadaremoval of bathtubs and booking.com was not accurate
room
Stayed in April 2024
Reviewed: 28 April 2024
Mona
United StatesEverything was amazing.
Due to some maintenance they did not have our reserved room which was one bedroom suite. But they called us in advance and did their best to upgrade our room to an executive suite. Both Managers S and E were super attentive and nice. We had a fantastic time.
Stayed in April 2024
Reviewed: 25 April 2024
Caroline
CanadaExcellent room with a beautiful view. Wonderful insuite snacks and card marking our 40th anniversary. All the staff were friendly and helpful.
Stayed in March 2024
Reviewed: 25 April 2024
Hendra
CanadaN/A
Room, Location and View
Stayed in April 2024
Reviewed: 23 April 2024
Ranjgari
CanadaThere weren’t any bottles of water in our room.
The location was great in the heart of downtown Victoria.
Stayed in April 2024
Reviewed: 21 April 2024
Lesly
CanadaThe zigzag hallway to the room.
The bed, facilities
Stayed in April 2024
Reviewed: 20 April 2024
Kamau
KenyaNothing
Everything. The location, the facilities. The food . What !
Stayed in April 2024
Reviewed: 20 April 2024
Chandrasekar
United StatesExceptional service, friendly staff and great facilities. The location is perfect and provides a great view of the bay.
Stayed in March 2024
Reviewed: 19 April 2024
Tracy
United StatesOnly light blinds in our room. Sum cane up about 5:30 AM. A waiter in Q lounge I suspect thought we were homeless. Which was amusing. He actually asked what room we were in. Then came back and said he couldn’t find it. He then ask us to confirm our name. After that was fine. But was very presumptuous. Watch for him. Pony tail and white beard. Accent of some sort.
I love this hotel. It’s historic, and the architecture is breathtaking. Location cannot be beat.
Stayed in April 2024
Reviewed: 17 April 2024
Cosmo
United StatesIt is very expensive 😭 but is worth the beautiful and luxurious accomodations.
The Fairmont Empress is amazing. The hotel is beautiful and the staff are all first class. Wonderful location and rooms are comfortable.
Stayed in April 2024
Reviewed: 12 April 2024
Rhonda
AustraliaThere is obviously a sound proofing problem with the wall between room 695 and the room next door. I could clearly hear the television in the next room when I was in bed trying to sleep. The person/people in the next room kept it on until 3am which made it impossible for me to sleep. Very upsetting and disappointing in such a high standard hotel.
Beautiful hotel, great location
Stayed in April 2024
Reviewed: 10 April 2024
Jorgensen
United StatesI think the remodel is too modern, too masculine and cold in the lobby, and restaurant, why not have it be more feminine and historically remodeled? pool a bit too chlorinated maybe.
staff was so warm and welcoming, we had all the coffee pods we needed, Just really great service, amenities.
Stayed in April 2024
Reviewed: 3 April 2024
Wendy
United StatesWe were excited to use the hot tub at 9:30 and it was full of kids so it would be nice to have an adult hot tub somewhere
The tulips, lights, kind staff, location, beautiful inside, bed sheets 👌 The best popcorn at the bar seriously!!
Stayed in March 2024
Reviewed: 31 March 2024
Dana
CanadaThe location, staff was friendly. The room for 600 dollars had no water bottles, a basket with option of a snack would have been nice, and slippers, didn't bring mine because places usually have them. Was disappointed we could sit out on the deck with a fire and lovely view, only for VIP guests, but the lounge was lovely got a window view. Overall it was just ok for the money.
Stayed in March 2024
Reviewed: 30 March 2024
Kellie
United StatesN/a
Classic and comfortable. Puppies welcome!
Stayed in March 2024
Reviewed: 28 March 2024
Trisha
CanadaBreakfast was great
Stayed in March 2024
Reviewed: 25 March 2024
Jones
CanadaHaving a proper hot tub and adult only pool would have been better but still a great experience Extorting prices for local wine
They spoiled my sister for her birthday which was awesome. The high tea was amazing.
Stayed in March 2024
Reviewed: 24 March 2024
James
CanadaNoise pollution from outside can be heard.
The location was excellent. Renovated rooms were nice.
Stayed in March 2024
Reviewed: 16 March 2024
Jessica
United StatesThe shower was clogged the first time we used it but it was fixed quickly when we asked for help
Beautiful hotel, comfortable bed and pillows, and really nice staff. We loved our stay!
Stayed in February 2024
Reviewed: 15 March 2024
James
United StatesI received four emails after I booked, but before my arrival, that all expressed joy that I’d be staying there and then several options for pricey room upgrades. Two would have been excessive, four was outrageous. Two days before my stay I received a phone call asking me to upgrade. This behavior made me angry and wishing we’d stayed elsewhere. These solicitations only fostered ill will. Whenever dreamed up such an ill conceived campaign should be berated or let go. Such a bad policy!!
Location and age
Stayed in March 2024
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