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Reviews of The Glengate Hotel & Suites 2 stars

5534 Stanley Avenue, L2G 3X2 Niagara Falls, Canada

#36 of 78 hotels in Niagara Falls

Guests' Choice

Review score

Based on 2537 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.4

  • Location

    7.9

  • Facilities

    7.2

  • Staff

    8.1

  • Value for money

    7.8

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 1 May 2024

    8.0
    Nice place to stay
    • Leisure trip
    • Family with young children
    • Two Doubles/Queens Room
    • Stayed 1 night

    Building and facility is old

    Hotel Staff was professional and polite Breakfast was good Locaiton was good.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    8.0
    Happy Customer
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night

    None. At this price I would not expect anything more.

    Location - great location very accessible for a touristy guest or a business traveler. Value for Money - Great price, clean and includes breakfast.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Satisfied.
    • Leisure trip
    • Family with young children
    • Two Doubles/Queens Room
    • Stayed 1 night

    All good.

    Stayed in March 2024

  • Reviewed: 28 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Old building and old room.

    Stuff was nice and friendly. Free parking and free breakfast

    Stayed in April 2024

  • Reviewed: 27 April 2024

    6.0
    Value for money, but missed cleanliness and working night stand lamps (we had to fix the falling apart lamp ourselves).
    • Leisure trip
    • Group
    • King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    It should be much clearer and on-budget design doesn’t mean things like lamps are broken.

    Value, location, availability of parking.

    Stayed in March 2024

  • Reviewed: 25 April 2024

    8.0
    Not good enough to come back again. Sorry. But thanks for the lady at the reception area she is very nice.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It's not super clean. The toilet bowl is dirty. The restroom smells bad. But the bed is clean.

    The staff are nice. Esp. the receptionist girl. Very nice girl. And the location , It's 3 mins away from niagara falls.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    7.0
    Happy but...
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Wish bed was a little more comfortable and really could use my spots to plug in. I have a sleep machine but couldn't use it due to no plug thing on my side of the bed. I'm use to lamps have that plug. Plus has to plug my phone into bathroom plug

    The price was right for our budget. It was in a good location spot.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Clean comfortable hotel. Needs a bit of an update
    • Leisure trip
    • People with friends
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Seems a little dated. The walls are very thin. We ended up on the same floor as a hockey team and they were yelling and slamming doors late into the night

    Friendly staff nice clean rooms

    Stayed in April 2024

  • Reviewed: 23 April 2024

    7.0
    This is an older hotel so it has wear and tear. The staff are friendly. Keep things neat and clean.
    • Leisure trip
    • Couple
    • Two Doubles/Queens Room
    • Stayed 2 nights

    bagels were fresh,

    Breakfast room was clean and tidy.limited options for breakfast,

    Stayed in April 2024

  • Reviewed: 23 April 2024

    6.0
    It’s okay to stay.
    • Leisure trip
    • Family with young children
    • Two Doubles/Queens Room
    • Stayed 2 nights
    • Submitted via mobile

    Cleanliness was not up to the mark in the rooms. They didn’t change the bed sheet while they came for room service. They just put the old sheets which was in the floor.

    Breakfast was good and staffs were good.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two Doubles/Queens Room
    • Stayed 1 night
    • Submitted via mobile

    The pillows were stained and kinda gross , we definitely didn't sleep with them. Definitely, cleaning staff isnt vacuuming under the bed. I checked under the beds to make sure my kids didn't leave anything and a lot of garbage left under the bed.

    I throught the staff and the site were good. Not too far from the falls, about 10-14 minutes walk,

    Stayed in April 2024

  • Reviewed: 22 April 2024

    7.0
    It fulfilled all the needs and good value
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Could have newer carpet. Furniture a bit old.

    Supplied all the necessities. Room has fridge, microwave. Breakfast had fruits. An old-style motel renovated. Relatively clean. Free parking. Good value

    Stayed in April 2024

  • Reviewed: 22 April 2024

    7.0
    Convenient location and comfortable stay
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 5 nights

    Some hot breakfast options would be nice.

    The room had all the basic ammenities and there is a microwave facility and soft drinks to pruchase if required. Breakfast was same daily. Location wise it is pretty convenient to reach Clifton Hill in a few mins and the area surrounding the hotel is good as well. Free parking is definitely a plus.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    Very friendly and free parking!!👍
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing for the money we paid

    OK for the money we paid

    Stayed in April 2024

  • Reviewed: 19 April 2024

    7.0
    3 days, lousy weather and cold, go in summer. Peter from scotland
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 3 nights

    Weather

    Very good b,fast, plenty choice ,lady made us waffles,nice clean

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two Doubles/Queens Room
    • Stayed 3 nights
    • Submitted via mobile

    Tight with parking. Not the best for trucks. I don't drive a truck, but one was blocking me from getting by. They should let people know that if they have bigger vehicles that you can enter from a back street where there is additional parking.

    A good value. Room was clean and staff was nice.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Worth the money, clearn and friendly staff, good connection to QEW
    • Business trip
    • Couple
    • Queen Room
    • Stayed 1 night

    It was up to expected standards. The advertising was honest and the staff was accommodating.

    This is a good location for a quick connection to the QEW towards NOL, and St. Catharines. It is a friendly clean and well run hotel

    Stayed in April 2024

  • Reviewed: 6 April 2024

    6.0
    Can't dislike it for what it is.
    • Leisure trip
    • Couple
    • Queen Room with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    1. Parking. Not much even in the back. We would leave for an hour, and all spots would be gone. 2. There were a few homeless people hanging behind the building. 3. The hotel smells like heavy perfume air freshener. There were 4 right in the elevator as well as a bunch on the walls in the hallway. 4. The Jacuzzis tub hair black hair stuck in the jets when we got there 5. There was minimal dim lighting in the room. 6. The sign out front was smashed in. I'm not sure why, but it looked terrible 7. Tub had really bad staining around the drain. 8. The toilet ran, and the tap dripped 9. Pressure in the shower wasn't ideal, but that's because of calcium buildup on the spout 10. Hair on bathroom floor upon arrival 11. Coffee in the breakfast lounge was very weak. Almost like water, same with the juice, very watery 12. Waffle maker had thick black residue on the grates, could use a good scrape off, didn't really affect the waffles, though. It just wasn't nice to look at. 13. Our debit card got stuck in the ATM. It took 5 minutes to get it out after we reset the machine 14. There is no water in the vending machine, only soft drinks and nestea

    I liked the breakfast. The waffles were good, and even though it wasn't patio season, my husband and I enjoyed sitting outside. The gas station and McDonald's right next door was amazingly convenient. The Wifi was great. Nicely decorated. Decent hot water for long tub soak. A/c and heat worked well. Nice staff, it seemed like a family run hotel. Breakfast was well stocked with hard-boiled eggs, fresh made waffles, apples, toast or bagels with a few condiments, little muffins and powdered doughnuts, yogurt, cereal was crunchy, milk was cold, hot chocolate, expresso, French vanilla I think. The cleaner was in while we were at dinner.. we didn't put the sign on the door for cleaning, so i wasn't expecting them to come in while we were gone.. but no big deal. They made the bed nice, the blanket and sheets were crisp and white, and there were no stains.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed unfortunately wasn't that comfortable. The springs were noisy and I could feel them starting to pop out of the sides. The pillows were almost hard. The bathroom needs a nightlight it's so dark during the night I had to put the light on to see. Not great if you want to go back to sleep, and it disturbed my husband. The sofa in the room was impossible to sit on comfortably. The cushions were all caved in at the centre.

    This hotel has improved a great deal since my last stay a few years ago. My room was clean and spacious. The bathroom was spotless, I appreciated the toiletries and hairdryer. The continental style breakfast was basic but all I needed to start my day. I appreciated the free parking. This is a great budget friendly option

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    satisfactorily
    • Leisure trip
    • Family with young children
    • Two Doubles/Queens Room
    • Stayed 1 night
    • Submitted via mobile

    bad smell in the hotel. very old hotel. we could hear our neighbors when they snored, we could not rest. poor sound insulation.

    🇺🇦 The hotel is satisfactory. The smell in the hotel is bad. the staff leaves much to be desired. Breakfast is modest. Parking for the mache is free and the waterfall is a 20-minute walk away.

    Stayed in March 2024

  • Reviewed: 3 April 2024

    8.0
    Clean
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Price and quality balance is very good. My room was clean and hotel location was good.

    Stayed in April 2024

  • Reviewed: 31 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Very noisy air conditioner

    Nice breakfast. Comfortable bed

    Stayed in March 2024

  • Reviewed: 30 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The change in breakfast 😕

    Location Free parking Comfortable beds

    Stayed in March 2024

  • Reviewed: 20 March 2024

    7.0
    It was a good experience I will come again
    • Leisure trip
    • Family with young children
    • Two Doubles/Queens Room
    • Stayed 4 nights
    • Submitted via mobile

    Not having the right breakfast to choose from and the timing for breakfast

    I never made in time to have breakfast and don't think they have much stuff to choose from.

    Stayed in March 2024

Showing 1 – 25

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