The shower curtains were mouldy and the toilets didn't work properly.

Stayed in November 2021

more present management, it would be good to have more utensils in the kitchen' and more clean

I liked the geographical location of the hostel and the view of CN Tower. And the fact that we do not have much per room

Stayed in November 2021

The only thing that really bothered me was the mold in the shower area. There was a lot of mold on the ceiling of the showers. I have respitory issues and I ended up having an asthma attack while taking my shower because of it.

The hostel is well located with a streetcar line passing right next to it as well as other streetcar and metro lines being at walking distance.

Stayed in October 2021

Staff presence was nonexistent, Customer service was appalling, only one shower was working for the 2nd floor. The access card doesn’t always work and there’s no one to help ‘cause they don’t pick up the phone nor call back if you leave messages. I was locked out of the establishment for 24hrs, called endlessly, left messages, sent emails and even contacted them on Instagram to no avail. Even booking.com didn’t respond. When someone eventually came at 2pm the next day he gave me a different card and thankfully refunded me for that night. First night of a holiday in Toronto and I was looking for a comfortable park bench to spend the night!

I thot the location was great

Stayed in August 2021

Noisy. Noise from all the nearby restaurants/bars. Also noise from doors slamming and footsteps from the hallway. Room is a little stuffy. You can't really control the AC except turning the fan function on every half an hour or so. Couldn't figure how to get the TV to work.

Great location. Conevenient 24/7 access with key card. The toilet and showers (2 separate rooms) are generally clean.

Stayed in September 2021

Nothing really important went wrong here. However, there were some minor incidents, as expected since the cheap price. -They had only 6 parking spots for all guests and employees so we ask to use it everyday but never got it. We had to pay A LOT for the public parking. -the wifi doesn’t work -When we arrived, there was a strong sewer smell in the staircase and hallway. -we had to ask twice for things to receive it -the balcony door is broken and difficult to open -we had to change room because the card reader was broken - we spend 2 days without toilet paper in the ladies bathroom

Great location! Right on the busy street of kensington market, a lot of nightlife and People. The balcony offer a nice view of the city.

Stayed in September 2021

The rooms had an AC but the windows needed to be kept open and that pretty much rendered the AC useless. The mattresses were very old and springy and loud if you slept on them a certain way. The staff was absent and wasn't able to help out with stuff when they were looked for.

The rooms were nice and clean and the beds were moderately comfortable.

Stayed in August 2021

last minute car parking info, overpriced private room with ghetto a/c setup and balcony, lack of sanitizer given all the doors in the building

location

Stayed in July 2021

It said that the registrar opens at 2pm - 8pm. But when I checked a couple of times around 7:30 pm if they're open its closed. If you are calling for a late check in or early baggage drop off, they won't pick up the phone.

The price

Stayed in January 2022

The reception hours did not match the information provided. In email communications, the hours were listed as between 10:30am and 8pm. We arrived twice at the hostel at 6pm and the reception was already closed both times. We left the hostel at various times in the morning (10:30, 11:30, etc.) and never saw it open. We were told once by another guest that the office would open at 2pm. When attempting to reach the office by email, some of our messages remained unanswered. On the second morning of our stay, we found a homeless man asleep in the women's showers (the only ones available on our floor). Because of the seemingly random hours of the reception, we sent an email to alert them to the issue and received a reply hours later. This was related to another issue where the front of the building was used as a shelter by the local homeless. The area isn't great so its an understandable situation, but other guests might feel uncomfortable arriving later at night as the crowd outside the door was frequently drunk and loud and would shout out to people coming and going. Check-in was difficult and unclear. When initially booked, we indicated that we would arrive late on the day of arrival (10pm). We didn't receive any communication that this would be an issue. When I called to confirm the booking and that we would arrive late, I was told that unless we were able to get there by 10pm, we would be left on our own to find other arrangements for that evening (more specifically, I was told that the reception would close early and that the keys would be left next door at a smoothie shop which would close at 10pm). I was told that should I arrive late, I could receive a refund for that evening or extend the stay one more night to compensate (which was nice to hear), but it was still disconcerting to know that I had to reach out myself to learn that there was a chance we would not be able to check in that evening.

The location was good. Close to other parts of the city with easy access to public transportation. Very walkable too. The rate is also relatively inexpensive when considering Toronto prices and the location.

Stayed in January 2022

reception is not open 24*7

location and staff are awesome

Stayed in December 2021

The Room was not nice and cold. The washroom was dirty and far away from my room. Strange people in the other rooms, heard screaming in the Night.

The Location and the Staff-Women were awesome.

Stayed in November 2021

Excellent place

The cleanliness of the beds, the balcony, very nice Staff both in the office and cleaner.

Stayed in November 2021

everything. we waited for 30minutes outside (note: we arrived before 3pm) and the receptionist guy was not respectful at all. They were doing some renovations so it was loud, then there's only 2channels on the tv no cable at all remote doesn't work, there's no hot water in the shower room, the location is not safe and not good as the noise outside is easily heard from your room. all in all find a better hostel or a hotel. the few bucks you save by staying here isnt worth it, not worth the try

nothing

Stayed in December 2021

The reception is completely ridiculous. The lady there was nice, and I don't think the ways things are run was her fault, but the hours are insane. I arrived at 8pm and no one was there. Over the course of my stay, every night I saw someone stranded out the front due as early as 5pm because nobody was in reception. It also doesnt even open in the morning until 11 or 12. There is nobody there if you need help and the check in hours are tiny and make no sense. If your flight doesn't arrive between midday and 3pm, don't bother with this place. Also my room smelled EXTREMELY bad for the entirety of my stay and was not cleaned for days, even when guests checked out. Not to mention the female bathroom was out of order the entire time, meaning I had to walk to the next floor anytime I needed the bathroom. Wouldn't recommend.

Kitchen was nice.

Stayed in October 2021

This review has been hidden because it doesn't meet our guidelines.

the place is not very cozy and clean. The bathrooms with bad smells and fungus. There was no one at the reception to assist you. Super small lockers, large suitcases do not fit.

Nothing

Stayed in November 2021

Kensington market lively also means noisy. Drug dealers, pot smell, doggy area. St Stephens community centre next door source of homeless. May seem unsafe at first glance, but generally they dont bother you. Scan card access needs be addressed! For personal safety, scan cards need to be restricted to ones own floor, room and kitchen.

Location and price were best factors. Located in Kensington market district was fabulous, lively. Chinatown on Spadina next street over. Buses and street trolleys close. Restaurants everywhere.

Stayed in October 2021

Management won't be available in nights

Stayed in October 2021

Wifi

Wifi in all rooms would top everything off. Wifi is a necessity these days.

Stayed in September 2021

Shower room

Location and staff

Stayed in October 2021

This review has been hidden because it doesn't meet our guidelines.

Nothing

Stayed in October 2021

Front desk often unattended.

Charming, lively decor. Sizable room with impressive views of the Toronto skyline. Variegated, respectful, pleasant guests. Excellent location, close to restaurants, stores, UoT, multiple transport options, etc.

Stayed in September 2021

Do not book! There are no staff, the main door is locked and no one is at the desk until 2pm, you can't store luggage, shared toilet and showers are inconveniently located, you can't flush toilet paper, the kitchen is disgusting, bad location near a community centre with people yelling in the street and you can hear everything, the whole place is dirty and not worth booking!

Nothing!

Stayed in October 2021