100 Esplanade, V0M 1K0 Harrison Hot Springs, Canada
#9 of 11 hotels in Harrison Hot Springs
Guests' ChoiceBased on 1801 hotel reviews
7.2Cleanliness
7.6
Comfort
7.6
Location
8.7
Facilities
7.5
Staff
8.0
Value for money
6.5
Free WiFi
6.2
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End of dialog contentReviewed: 3 May 2024
Tamyre
CanadaPricy
Live band
Stayed in April 2024
Reviewed: 28 April 2024
Ali
CanadaNo robes or towels avail. Elevator broken so only one working and took along time to get up and down
Stayed in March 2024
Reviewed: 26 April 2024
Alec
CanadaParking
Hot Pools
Stayed in April 2024
Reviewed: 23 April 2024
Wendy
Canadaroom is old and not clean. had bread crumbs on floor and chair when we first go in. didn’t provide house keeping the second day. we had to ask for new towels, cups etc.mattress is good but pillows and beddings sucks.
pools are great
Stayed in April 2024
Reviewed: 23 April 2024
Tony
United StatesRooms need to be upgraded
Both are great
Stayed in April 2024
Reviewed: 18 April 2024
Michelle
CanadaMore cleanliness and the key card always failed more than 3 times
Location is good but nicer in photos but we are still happy with our stay
Stayed in March 2024
Reviewed: 11 April 2024
Dani416
CanadaThe hotel is extremely dated and was very expensive. The bed was great but the hallways were stinky and the carpets etc seemed to be 50 years old. The walls were crazy thin. I could hear everything anyone did in the rooms around us. Especially the snoring but also just walking around or coughing.
I liked the area and the inside hot tub and steam rooms.
Stayed in April 2024
Reviewed: 9 April 2024
Rachel
United StatesThe rooms in the heritage building were worn down and appear to have had the same broken furniture, hard bouncy beds, and stained and milldewy rug for the past two decades. The bathroom barely had room for the tiny, rickety, old toilet. It was incredibly disappointing to have such uncomfortable and unpleasant accommodations at the rate of $250 a night. If we'd had kids with us, I would have been relieved that we wouldn't have to worry about them getting the stained floors wet, but as a child free couple it just felt gross and dirty and we would not stay here again.
The setting was beautiful, right on the lake. The lobby is beautiful with a fireplace and many couches. The springs do have an adult only pool and one hour of the day for adults only and the water and area was very clean.
Stayed in April 2024
Reviewed: 8 April 2024
Val
CanadaThey charged as a pet fee (expected) as well as enforced room upgrade BECAUSE of the pet (unexpected)... To make it worse - we only got to learn about the additional cost for room upgrade only at check out. No towels in the pools area. Smoking area 10m from the pools. You and your kids can enjoy the outdoor pool swim while breathing cigarette and weed smoke. Wi-Fi was not working in the room.
The pools - there are three outdoors pools as well as one indoors pool and a hot bath. Responsiveness of the staff, e.g. we asked for a kettle to the room, it was provided promptly. Location is the best, very close to the lake and the natural springs. The view from the room was splendid. Lots of dogs, very dog friendly space.
Stayed in April 2024
Reviewed: 5 April 2024
Lisa
United StatesThe monopoly they have over the hot springs. People have no choice but to book here if they want to swim in the hot springs. 2 elevators on site are broken and we heard they have been since August 2023. We only got 1 robe in our room for 2 of us. Could use some renovation.
You could swim in the hot springs
Stayed in April 2024
Reviewed: 3 April 2024
Mirhosseini
Canadawas crowded and there was not much amenities
I liked the hot springs pools , however it was so busy, the room was good but can have more equipments
Stayed in April 2024
Reviewed: 29 March 2024
Karla
SingaporeHeater in our room is not really working.
Walking distance from all restaurant and nice views.
Stayed in March 2024
Reviewed: 27 March 2024
Dawn
CanadaEverything was over priced, and the hotel needs to be updated, I have been coming here for over 30 years so I have definitely see the changes, there use to be child minding and special events for the kids, and no tea time in the lobby? And what happened to the pianist in the lobby?? Those are the things people miss about this place and is what made this Resort so special and unique.
The staff was pleasant and very helpful.
Stayed in March 2024
Reviewed: 12 March 2024
Bernard
CanadaThe pool areas are clearly in need of some refurbishment.
The staff at the front desk were friendly and helpful. They assisted us in accessing the pools early and even gave us an upgrade on the room at no extra charge.
Stayed in March 2024
Reviewed: 9 March 2024
Shaninder
Canadan/a
n/a
Stayed in March 2024
Reviewed: 4 March 2024
Marsha
United StatesThe rooms were pretty bad. Filthy carpet, stained furniture, very outdated curtains and furniture. Queen plus twin bed, but the twin was short and my 5ft 8in friends legs hung off the bed.
The pools are lovely, the meal was delicious
Stayed in March 2024
Reviewed: 2 March 2024
Michelle
CanadaI think the buffet food is overpriced. Would like to see the hotel rooms updated i.e. carpet, beds and furniture. Would like to have the bar to be open a little longer perhaps until 11pm.
Love the pool. Buffet food is great too.
Stayed in February 2024
Reviewed: 1 March 2024
Jeongil
CanadaThe facility was old so I could hear noises from the room next door. But I liked the comfortable feeling.
The pool was nice
Stayed in February 2024
Reviewed: 29 February 2024
Trevor
CanadaStinky room
The outdoor pools are the best
Stayed in February 2024
Reviewed: 28 February 2024
Suzie
CanadaVery old. Not enough restaurants on property all are very full and slow
Location is good
Stayed in January 2024
Reviewed: 26 February 2024
Adrienne
United StatesOur 1st room was dirty (some splatter on the bathroom wall), and the 2nd room toilet would run after ever flush. They did offer a discount, but it was $25. If we return, we will stay in a different wing.
Hot spring pools were nice. Very crowded at times.
Stayed in February 2024
Reviewed: 26 February 2024
Inna
CanadaHuge line for check-in and no option for later check-out, even that fact this delay happened due to a shortage of staff; The room was not clean properly: we found hair inside the tub. But thanks to the staff who fixed it after we asked them to clean it. Also, the room and bed were small: looks like a single stay, but they accommodated 2 people there.
Location, Pools, View, Dining options
Stayed in February 2024
Reviewed: 25 February 2024
Maria
CanadaOne elevator was out of service entire time which created overcrowding and additional waiting. Mattresses were too soft.
Excellent location and hot springs. Very peaceful
Stayed in February 2024
Reviewed: 24 February 2024
Brian
CanadaWe stay 4 th floor.. and the elevator is not working.. so we need use stairs..
View
Stayed in January 2024
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