2 North Service Road, L2N 4G9 St. Catharines, Canada
#4 of 8 hotels in St. Catharines
Guests' ChoiceBased on 632 hotel reviews
7.5Cleanliness
8.1
Comfort
7.9
Location
8.3
Facilities
7.7
Staff
8.6
Value for money
7.5
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Chelsi
CanadaNot a big issue but the computer in the business room wasn’t working, however the lady working at the front desk was able to print off what I needed from her computer.
I liked that it was pet friendly
Stayed in April 2024
Reviewed: 9 May 2024
Suzette
CanadaI didn't like needing to be change to a different room because of a party of young girls screaming and running through the hallways until after midnight.
It was very clean and very well stocked. The breakfast selection was exceptional. Staff were friendly and courteous. However, my request for a room in a quiet area was not fulfilled. And created problems during the night because of noisy guests. To the point where I needed to be reroomed
Stayed in May 2024
Reviewed: 30 April 2024
Bruce
CanadaHot not very good, Never is .o
Stayed in April 2024
Reviewed: 29 April 2024
Douglas
CanadaBreakfast could be better. Eggs were watery, the meats were not good. The potatoes were not crisp. Coffee was not good.
Staff was great.
Stayed in April 2024
Reviewed: 11 April 2024
Margaret
CanadaNoisy heater. Small ants on bathroom floor. Waffle maker at breakfast should be removed. The timer froze a couple of times. Food was lukewarm.
Good coffee at breakfast All staff were friendly and helpful
Stayed in April 2024
Reviewed: 3 April 2024
Rachel
CanadaRoom needs TLC...needs a better shower head
Breakfast was good...the bed was extremely comfortable...the room however kinda looked it needed some TLC...wallpaper falling off...curtains not nice and the shower needed my water pressure...needs new shower head.
Stayed in March 2024
Reviewed: 22 February 2024
Doberstein
CanadaThe bathroom and toilet. Please see comments above.
We liked the hotel and the room and staff. The only thing we weren't too happy with was the bathroom. It was small for the size of the room and the toilet continued to run after flushing. The stopper flap kept getting stuck and didn't always close causing the toilet to run. We had to jiggle the handle repeatedly to fix the issue. Other than that our stay was great.
Stayed in February 2024
Reviewed: 20 February 2024
Avrohom
United StatesThe jacuzzi closes at night
It was nice
Stayed in February 2024
Reviewed: 12 February 2024
Dan
CanadaEverything was good
Very clean
Stayed in February 2024
Reviewed: 29 January 2024
Celine
NigeriaCleanliness
Stayed in January 2024
Reviewed: 28 January 2024
Joe
CanadaBathroom
Wrigleys
Stayed in January 2024
Reviewed: 22 January 2024
Kristene
CanadaThe pillows were not comfortable
Kids loved all the amenities Staff was confused by buffet hours Pet friendly
Stayed in January 2024
Reviewed: 1 January 2024
Tacq
CanadaEverything was great
Breakfast was great
Stayed in December 2023
Reviewed: 27 December 2023
Stephanie
Canadagreat location, quiet room, continental breakfast on site
Stayed in October 2023
Reviewed: 8 December 2023
Martina
CanadaThe hotel is centrally located. The staff was very friendly and the breakfast was good.
Stayed in December 2023
Reviewed: 5 December 2023
Diane
Canadathe water temperature in the one room was too hot for a shower and we were told to use facilties near pool, the water pressure in shower for other room was terrible, very challenging to get to electrical outlets
Stayed in December 2023
Reviewed: 28 November 2023
Sarah
United StatesThe sliding glass door that used to go to a balcony were super thin and you could hear everyone outside, even when we were on the 2nd floor. The door to our room did not want to shut properly and you had to shut it fairly hard.
The hotel location was convenient to stores and restaurants. Check in and out was easy. They are dog friendly and affordable nightly fee. The room was clean and well sized with a mini fridge and microwave. There was a bar/restaurant on site, we didn't end up checking it out but it was nice to know it was there. Breakfast was fair, just not our type of breakfast but they had lots of options.
Stayed in November 2023
Reviewed: 13 November 2023
Karl
CanadaThe Buffett breakfast was ok. More fuel than food. It was a warm breakfast with eggs, sausage and hash browns but the eggs were cold and hard. A for effort though. The service was good and the dining room was clean and comfortable and it provided quick fuel to get going.
This Best Western provided what I needed. A clean, and quiet location for a night between locations.
Stayed in November 2023
Reviewed: 5 November 2023
Margarita
LithuaniaIt was renovation there and no one during booking informed on that, pool water … may be it is clean but when I saw amount of chlorine putted there I refused of using it. And of course breakfast, I know that USA and Canada can not suggest something fresh and healthy, so breakfast in this hotel was as I expected, no vegies at all, apple and banana, waffles, cereals.
Price was more or less, location was good for our visit purpose
Stayed in September 2023
Reviewed: 30 October 2023
Tracy
CanadaStaff were extremely helpful
Stayed in October 2023
Reviewed: 24 October 2023
Alison
CanadaA little dated.Room was dusty.
Close to nearby highway.Good breakfast.
Stayed in October 2023
Reviewed: 22 October 2023
Peter
CanadaThe hotel was very clean and the staff were very pleasant and helpful. The breakfast buffet was fresh, hot and delicious.
Stayed in October 2023
Reviewed: 19 October 2023
Debbie
CanadaThe elevator made some scary sounds. It appeared to be on its last legs.
The room was very fresh, no lingering smoke odours. The breakfast was great!
Stayed in October 2023
Reviewed: 19 October 2023
Susan
Canadahot breakfast was cold
Stayed in October 2023
Vierville-sur-Mer, France
Appleton, USA
Omiš, Croatia
Antigua Guatemala, Guatemala
Bartošovce, Slovakia
Harta, Hungary
Cajamarca, Peru
Lisbon, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content