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  5. Reviews of Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel

Reviews of Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel 3 stars

235 King Edward Avenue, Ottawa, Ontario, K1N 7L8 Ottawa, Canada

#36 of 56 hotels in Ottawa

Guests' Choice

Review score

Based on 3289 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    7.7

  • Facilities

    8.4

  • Staff

    8.4

  • Value for money

    8.2

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 24 May 2024

    9.0
    Execilient
    • Business trip
    • Solo traveller
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location is very close to parliament hill

    Friends

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Great value for money stay
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could be a bit more better. Food served can be cold sonetimes

    Liked the breakfast and nice comfy rooms. Location is very strategic in the heart of downtown Ottawa

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    Was great
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    It was very clean

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It's was Very Difficult to find the Lobby Entrance!!!!! It was Extremely close to a bunch of Homeless Drug Addicts. We could clearly see them Using the Drugs, just a few yards from the hotel. I was with my 8 and 12 year old Granddaughters. 😔 😟 🙁

    Clean, friendly staff, comfy bed. 👌

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything was good

    Excellent breakfast

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    A good comfortable stay at the city center
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The house keeping keeps knocking from 9.25am, one time to do the service and another one knocking whether I need the service. It's so early to wake someone up and when they are done, the garbage bin left as is. As for the breakfast, though the staff are trying to cover but most time many items are out

    Great location, walkable distance to most of the attractions. comfy bed and free breakfast

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    Beds were good, view good but the bugs were horrible.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Room had little bugs coming out of the grout by the wall of the bathroom.

    Continental breakfast was fantastic and the staff were so happy and pleasant.

    Stayed in April 2024

  • Reviewed: 19 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking payment, breakfast.

    Breakfast was not good enough. I expected more variety. Parking I suppose was include , but it was not I paid extra $20 for just one day. I am not happy .

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Comfortable and quiet room Hotel location

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    loved my room.
    • Leisure trip
    • Family with young children
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it was a but too busy for me

    breakfast was nice.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The way go to parking is small.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    9.0
    Overall a very pleasant stay in this property!
    • Leisure trip
    • Solo traveller
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location is just across a gathering spot of a lot of homeless people, unfortunately. I would hope that there’s a master switch of all the light switches in the room. When I feel like sleeping, I had to get out of the bed and turn off each of them one by one, unless there’s one that I didn’t notice.

    Very modern and one of the newest hotel in downtown Ottawa as the hotel advertised. Room spacious and very very clean. Spotless and big bathroom. Not a lot of choices for breakfast options but decent. I didn’t get here on vehicle so no comments for parking. Gym appeared to be 24h and there’s also an indoor pool, I didn’t get a chance to try due to my tight schedule.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Would recommend to a friend.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The location was a bit unwieldy to get to. With the one-way streets and dual turning lanes, we ended up on the opposite side of the river! Perhaps specific directions could be provided.

    Breakfast was a real bonus. Very friendly and helpful staff. Clean building and rooms. Nice touches, like auto night light in bathroom.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Service was great and room very nice
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night

    Some of theBreakfast choices were run out

    Room was very nice and staff very helpful

    Stayed in May 2024

  • Reviewed: 4 May 2024

    9.0
    Second visit to this location and planning a third
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    With little to no property, the indoor parking is the only option. Tough for larger vehicles

    Location to downtown / Byward Market

    Stayed in May 2024

  • Reviewed: 30 April 2024

    7.0
    Lots of homeless people around
    • Business trip
    • Solo traveller
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location. Very rugged

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The location intimidated us a little bit, as we expected to be able to go for a walk with our little one, but with the numerous homeless people around (there's a charity comunity around, I guess), we couldn´t do what as we planned. Though the great majority of them seem to be peaceful, unfortunatelly we thought it wasn't worth the risk to walk by them. We drove around the town, so I guess that was the solution we found.

    The hotel generally speaking was great. Our room was really clean, we had a great view, had a good night of rest, woke up to a nice breakfast, found a good spot in the parking lot (thought the way throught and out of it are a little too much narrow), the staff was very helpful.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Overall a great experience booking with Holiday Inn! Will recommend!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hoping that there will be fountains in each floor for water

    New facility, good space in the room

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    A very good solution if you want to stay at the city centre
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Breakfast good but nothing special. Better than the corresponding hotels in the USA. but far inferior even to inferior hotels in Europe. The location, as I said above, was convenient but close to a drug addiction center, so the evening was a bit disappointing. They don't mind you though.

    Decent hotel and convenient in terms of location. You can explore the city center on foot. Very close to the historic center and restaurants and bars. The rooms are brand new and clean. The service is prompt and friendly.

    Stayed in March 2024

  • Reviewed: 9 April 2024

    9.0
    I enjoyed my stay.
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The location was perfect for us because the Little Ottawa Theater was a short walk down the street. The breakfast was very good.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    9.0
    Me and my partener would like to come back quickly
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Keep doing something different every day

    I like the room, the bed is confortable, everything is clean, the accès is easy from the Parking to the réception and go to my room.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Excellent

    Stayed in April 2024

  • Reviewed: 31 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Community near hotel lots of homeless people. Beds were very soft and uncomfortable!

    Hotel was very clean and new.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Neighborhood, a lot of homeless - drug addicted people shouting around the building

    Nice room, nice staff

    Stayed in March 2024

Showing 1 – 25

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