One elevator was not working

CLose to airport parking

Stayed in March 2024

The breakfast was amazing I like it

The hotel staff v gud and room was super clean and like the bed

Stayed in May 2024

Public transit options to EY centre. Not a lot of things to do in the immediate area of the hotel.

The breakfast was fantastic, lots of different options! Good location for EY centre if you have a car or the weather is good (it's a short walk). Good transit access for other places in the city, just not the EY centre! Rooms were quite, clean and comfortable, one-bedroom suite was very spacious.

Stayed in April 2024

Everything was good

The room was big, very clean and comfortable. The staff were very friendly and helpful.

Stayed in April 2024

Poor breakfast

Convenient location

Stayed in March 2024

Carpet stains.

Size of rooms.

Stayed in March 2024

Children running up.and down the hallway until 11 pm on Saturday night!!!!

Great facility 😁

Stayed in March 2024

The kitchen would benefit from a medium sized bowl. like a plastic mixing bowl... to mix eggs/batter, or to use as a chip/popcorn bowl. Dining room buffet area needs to provide trays. When parents are trying to transport plates, cereal bowls, cups, coffee, etc. to the table, multiple trips are required. Pool area needs a very small change room. Even if only an accordion wall... to avoid walking through the hotel in your wet towel. The room smelled so strongly of chlorine, it was difficult to breathe! Also, perhaps mention to guests that there are towels onsite. It wasn't obvious, and we brought our bath towels with us not knowing. The sofa bed was so unbelievably uncomfortable, springs protruding through the mattress... As a couch, it was fine, but even children could not bare to sleep on it. The blankets on the beds were Terrible. so thin, and strange material. it was almost like the material of drapes. I had to pull the extra blanket from the closet which is the type of blankets tht should be standard on the actual beds. There was absolutely nowhere to put your outdoor stuff when you come in the room. You walk into the kitchen, which is fine... but with a family, all sporting winter boots, coats, hats, and luggage - we had no choice but to walk our wet/muddy boots into the carpeted area, and later transport everything around the corner to another room, to find the closet. Very strange to have the closet in the washroom bay, rather than at the entrance???

The room was beautiful and extremely spacious - which was so appreciated since we were travelling with 3 small children. The suite we were in had nearly everything you could possibly need. The dining room was perfect. so many different seating options, and the perfect amount of space between and separation from the other tables in the room. The pool area had lots of seating, and the temperature of the water was great. there were towels onsite, and the kids loved it. The fact that the washroom sink was outside of the toilet/shower area was great! It's a great feature for families. Also, having 2 TV's is invaluable! The amount and comfort of the pillows so so greatly appreciated! Beds cozy also. Upon arrival, the host greeted us with a smile, and asked permission to give my kids each a complimentary bag of cookies :) We were able to walk just across the parking lot to a family friendly restaurant.

Stayed in March 2024

Breakfast hours could be longer.

The breakfast was good. Lots to choose from. The pool was warm and clean. Staff were very friendly and helpful

Stayed in March 2024

Staffs flexibility and attitude was exceptional.

Stayed in February 2024

Can't think of anything.

Breakfast was great. Social on check-in night with wine and food was unexpected and amazing!

Stayed in March 2024

Price

Stayed in February 2024

Perfect to my family!!!!

Stayed in February 2024

Spacious rooms. Brought lobby and corridors. Free breakfast.

Stayed in February 2024

Nothing

Everything

Stayed in February 2024

nothing really

perfect suite, clean , comfortable , good value so nice to have a kitchen since I’m celiac & like to cook my own food , but perfect breakfast for my long suffering husband lol. Home away from home 🏡

Stayed in February 2024

Everything was exceptional

Clean spacious rooms, free 24/7 access to tea and coffee station, amazing breakfast, friendly staff

Stayed in February 2024

Location. But I’m unfamiliar with a lot of Ottawa

Rooms were great and very comfortable bed

Stayed in February 2024

Nothing

I could have used a smaller room but none available. It was very comfortable but too short of a stay to enjoy all amenities

Stayed in January 2024

No kettle in the room by default and no bottled water. Staff member brought us an electric kettle right away upon request and we appreciated that

Nice breakfast (hot, large variety, changes every day), well designed and comfortable room, clean, well equipped kitchen

Stayed in December 2023

Shuttle service not24 hour

Great staff

Stayed in December 2023

The bedding is very thin and you can't feel warm even if you turn up the heating

The kitchen is very nice just bring some food

Stayed in December 2023

No negatives.

Spacious room, relatively good breakfasts.

Stayed in November 2023

We had to leave really early, it would have been nice for the hotel to supply a small take out breakfast since that cost is included in the room price. (Piece of fruit, juice Box, milk, granola bar, etc) This is what the hotels do all over Europe and Central America.

Location was perfect and the staff were very friendly.

Stayed in December 2023