No staff on reception. If someone hadn't opened the door with a code to enter the property I would not have been able to access my check in instructions as I needed to use a phone in the lobby to contact someone. Car park bays are very tight.

Beautiful room, well appointed, clean and so comfortable. Great shower. Loved the fireplace in the room. Would highly recommend.

Stayed in June 2024

very long security codes that had to be used everywhere

Very helpful staff, very comfortable and spacious apartment that was well equipped.Great to have the shuttle bus stopping right outside the property.

Stayed in June 2024

Coffee machine doesn't really work but its fine as we provided with filter coffee bags which is great.

Highly recommend. Comfy rooms, quiet place to relax. hot tub and pool is excellent. location is just about right place to walk around and be close to nature.

Stayed in May 2024

It was a bit outdated and the staff weren’t on site

Great location and facilities, very clean and comfortable

Stayed in May 2024

Checkout time 10am is too early . We were on vacation 11am is normal .

Facilities

Stayed in May 2024

No blanket or.duvet for extra bed.

Being able to move between rooms, when we extended our stay.

Stayed in May 2024

A bit further out of the village so quieter but there's a free shuttle from just outside. Hot tub and pool outside are lovely

Stayed in May 2024

Only negative was the requirement to put garbage and recycle in the garage before leaving. Turns out it was not in garage but outside in a caged area that required code access and then sorting of recycles.

Beautiful peaceful setting from our balcony and also the pool/hot tub area. Walkable to Lost Lake and the trails. Although no front desk staff, we were able to contact alternate contact and maintenance promptly fixed our TV issue.

Stayed in May 2024

Super tide parking. It is impossible to park you car, like SUV or a truck. Staff can try to accommodate to a different spot, if it is available, but, if the hotel is full, it would be a huge inconvenience

Location is very good: it is walkable to the upper village cafes and it is about 15 minutes walk from the main village. very quiet location, it has pool and a hot tub, and 2 bedroom suites are nice and spacious. Staff is nice and accommodating.

Stayed in April 2024

Needs an update, everything’s a little old and run down

Facilities are awesome; your own washer and dryer, and hot tub. What more could you ask for?

Stayed in March 2024

Far away from the village

Lots of space, modern and cosy apartment. Great hot tub!

Stayed in March 2024

Suite was as described and suited us to a tee. Very clean and well laid out suite. Location of Horstman house is great - quiet, forested, ski trail leading to it, shuttle a few metres away from front door, electric car charging station at a reasonable rate in the garage, very helpful staff who really know customer service - kudos to them!

Stayed in March 2024

Great property. Very quiet if you’re travelling with your family. Shuttles runs every 15 minutes so you don’t have to drive to the village

Stayed in March 2024

The furniture in the condo was a little dated and slightly worn out. There were a few lights in the condo that did not work.

Nice Condo. Quiet. Easy to get to the ski bus.

Stayed in February 2024

The finishings are a bit dated. If it is specifically for skiing, would be nice to have been a bit closer to the village, but nice also to have a little more quiet and room as there is here

Lots of space and clean and very comfortable. Very pleasant stay and would come again.

Stayed in February 2024

It was very clean, the amenities are great.

It’s has the comfort of home and the price was better then a hotel.

Stayed in March 2024

Parking is VERY tight in the garage

Big 1 bedroom condo. Very comfortable and good supply of kitchen items for homemade meals

Stayed in February 2024

Central location and quiet

Stayed in February 2024

Distance to the ski hill but the buses are very convenient and easy to figure out. Also the hot tub was quite Cold one night and no staff to contact after hours. We later found out that they empty the hot tub once a week and refill so that was why.. think that was a Tuesday.

We were so pleased with our accomodation. So much space for a family of 4. Our apartment was on the front and had upstairs downstairs so we could put the kids to bed and still watch a movie downstairs. The kitchen had everything we needed to make a nice meal and the bus service was great with a stop right out front. Hot tub and pool was a big bonus as well.

Stayed in January 2024

I wouldn't say this is a complaint by any means, but more of a growth area - I think the toilet paper could be better!

Horstman House is brilliant - great amenities, great location and the room size is incredible - I doubt there are bigger or comfier rooms in Whistler!

Stayed in January 2024

I interpreted ‘double bunks’ to mean two sets of bunk beds; have never seen two double beds stacked atop one another as this unit has. So that was a bit less comfortable for the kids sharing beds. Additional standard consumables for a 3-bedroom unit would have been appreciated (coffee, salt & pepper). The carpeted entry was hard to keep dry with so many sets of wet boots.

Beautiful location with trails and forest surrounds. Good access to the free public transit shuttle right in front of the building, great hot tub, room was fully equipped for a family stay and quite spacious for a condo. Having the key code for room vs key cards was very convenient for our big group.

Stayed in January 2024

Check in process was via email and a little complicated. Code to access the main building and room was very long so hard to remember.

Our room was spacious, clean and had a beautiful balcony view of the forest behind. There were abundant amenities including a lovely hot tub and pool. Staff were prompt in responding to our queries during our stay.

Stayed in October 2023

Great Accommodation

Stayed in January 2024

Nothing

The facilities in the room

Stayed in January 2024