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Reviews of Imperial Inn 1000 Islands 3 stars

555 King Street East, K7G 1H1 Gananoque, Canada

#17 of 18 hotels in Gananoque

Guests' Choice

Review score

Based on 376 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.0

  • Location

    8.0

  • Facilities

    6.6

  • Staff

    8.4

  • Value for money

    7.0

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 6 May 2024

    8.0
    Good value for your money!
    • Leisure trip
    • Couple
    • Queen Room - Non Smoking
    • Stayed 1 night

    not applicable! Have stayed here before and know the place well! Older but improvements always ongoing!

    Have stayed here often and will continue to stay here for every other trip in the area in the future! Always well received by Jenny with no surprises! Older style but always well maintained and clean!

    Stayed in April 2024

  • Reviewed: 26 February 2024

    8.0
    Stayed here often and will again! always meets our needs!
    • Leisure trip
    • Couple
    • Queen Room - Non Smoking
    • Stayed 1 night

    all was fine!

    great like usual!

    Stayed in February 2024

  • Reviewed: 8 February 2024

    7.0
    Met expectation, value for money, would use them again.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non Smoking
    • Stayed 1 night

    The room was good, well worth the price - clean, hot water, etc. My only issue was that the room was very cold when I went in ... 10 deg cold, and the blanket on the bed was not thick. The heater brought the temperature up as I initially rested, but it was a bit uncomfortable for a while.

    The room was good, well worth the price - clean, hot water, etc. My only issue was that the room was very cold when I went in ... 10 deg cold, and the blanket on the bed was not thick. The heater brought the temperature up as I initially rested, but it was a bit uncomfortable for a while.

    Stayed in February 2024

  • Reviewed: 12 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room - Non Smoking
    • Stayed 1 night

    BREAKFAST WAS TAKE OUT - SO WENT TO MCDONALDS NEARBY, INSTEAD rOOM WAS VERY SMALL, BUT LSO VERY CLEAN - /

    Stayed in October 2023

  • Reviewed: 4 November 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No shield once out the room door.

    Motel like.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    Very good
    • Business trip
    • Couple
    • Queen Room Cottage - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not that most hot water

    The cabin was great..

    Stayed in October 2023

  • Reviewed: 15 October 2023

    8.0
    Will be back in a few weeks as we always enjoy our stay!
    • Leisure trip
    • Couple
    • Queen Room Cottage - Non Smoking
    • Stayed 2 nights

    The only dislike we have is the fact that the cottages are seasonal and will be closed for the winter very soon! The regular rooms are just as comfortable so it is not really a dislike, just a preference on our part!

    as usual the cottage was clean and comfortable! Got a little chilly at night but the electric heat took care of it nicely! As it was Thanksgiving weekend the owners offered up an excellent turkey dinner on the house! It was delicious!

    Stayed in October 2023

  • Reviewed: 10 October 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The restaurant was closed and they made up a very small breakfast to compensate for it. Wasn't enough. Bathroom floor wasn't swept very well

    Location was good. Price was excellent Beds were comfortable.

    Stayed in October 2023

  • Reviewed: 28 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Smokers permitted to smoke outside the rooms. Very annoying if you are a non smoker as can't sit outside. We booked via booking.com and the first room we were given was *very small and *very outdated. Hardly enough room for two adults and wasnt worth what we paid. We asked to change rooms because we couldnt sleep because of a pick up truck idling it's very loud diesel engine for over 20 minutes (it was a warm day, completely unnecessary). There was "riff-raff" types hanging around the room next to us smoking outdoors and very suspicious looking. We were concerned about theft. They accommodated us by moving us to a quiet unit at the back which was fine. The new room was OK value for what we paid $150/night) except it had a big wet spot in the carpet in front of the air conditioner I kept stepping in but we weren't going to change rooms again. The breakfast included is take out - scrambled egg and 1.5 pieces of thin white toast. You'll need to pick up a breakfast sandwich after if you're a breakfast eater lol.

    Easy to get to, free parking, pretty close to the Waterfront Trail (we cycle), coffee maker fridge and microwave in rooms. The room was clean and bed comfortable.

    Stayed in September 2023

  • Reviewed: 22 September 2023

    6.0
    slept well
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Room Cottage - Non Smoking
    • Stayed 3 nights

    was disappointed the restaurant was closed for supper, made it hard to leave the dogs and go and eat

    easy access to the dog show plenty of places to walk the dogs

    Stayed in September 2023

  • Reviewed: 17 September 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Didn't like that we didn't get a bill. At checkin, the lady told us "we know you", meaning, we had a reservation, but she gave us no bill to document that we had paid. Breakfast was one choice only, You had to have it between 8 and 9. The time was not convenient, so we didn't have the breakfast. We had to be at a boat cruise at 9:155.

    Easy parking. Room relatively large.

    Stayed in August 2023

  • Reviewed: 15 September 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Small room..

    Adequate for a overnight stay.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    8.0
    Pleasant, quiet and comfortable!
    • Leisure trip
    • Couple
    • Queen Room Cottage - Non Smoking
    • Stayed 1 night

    Takes a while to get hot water but as posted let it run for a while and it is fine!

    Have stayed here many times and as usual evrything was just as expected! Owners are very friendly and helpful! Stayed in one of their cottages which was well eequipped and peaceful with a very comfortable bed! Close to everything you need !

    Stayed in September 2023

  • Reviewed: 7 September 2023

    8.0
    enjoyed. hope to return
    • Leisure trip
    • Couple
    • Queen Room - Non Smoking
    • Stayed 1 night

    staff were very friendly cooked breakfast was provided as takeaway room with private bathroom was bonus

    Stayed in September 2023

  • Reviewed: 4 September 2023

    5.0
    Once was enough.
    • Leisure trip
    • Couple
    • Queen Room - Non Smoking
    • Stayed 1 night

    Very dated rooms, small, disappointing breakfast. Maintenance on the property looks non-existent.

    Friendly Staff. Cable TV.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    7.0
    Overall good value
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Facility a bit old, was noisy when other guests talking besides our window

    good location, welcoming staff

    Stayed in August 2023

  • Reviewed: 27 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room Cottage - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    No hot water and the coffee in the room was no good

    Stayed in August 2023

  • Reviewed: 16 August 2023

    5.0
    2 night stay
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There were quite a few men and women hanging around outside rooms looked like they lived there. They didn’t speak and were quite rude. One man walked into our room. Looked scruffy and not very inviting. I would stay at the hotel over the road. Our room had a smell, I asked if we could be moved but the only one left was next door to the group of men. Owner said smell was new carpet - I am not daft that carpet was new about 10’years ago! Stayed in better for the money

    They have a complimentary breakfast between 8-9 am

    Stayed in August 2023

  • Reviewed: 10 August 2023

    6.0
    If we were in the area again, we would consider staying here again.
    • Leisure trip
    • Couple
    • Queen Room - Non Smoking
    • Stayed 1 night

    The rooms were dated like from the 60s, not saying it was a bad thing just like it is. Unfortunately the dining room was closed and has been for the season due to not enough staff.

    The breakfast was good, hand cooked by the owners of the hotel. The room was clean and comfortable. The staff was accommodating and very friendly. Reasonably priced for one night stay.

    Stayed in July 2023

  • Reviewed: 8 August 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room is very small. Bathroom fixtures need lots of upgrade The shower rod was rusty.

    Location was good. Not too far from the boast cruise.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    8.0
    Have stayed there a few time and will continue to go back!
    • Leisure trip
    • Couple
    • Deluxe Cottage - Non-Smoking
    • Stayed 1 night

    Hot water takes a while to get to the cottages from the main buiding but is noted in the bathroom to let it run a couple of minutes! When it arrives there is always enough!

    Rented the larger cottage this time and will again from now on! Very well appointed and spacious! Had two double beds and a pull out couch! Located at the rear of the lot so was nice and quiet! Owners are super and very freindly! Always happy to see repeat clients! Always a great experience staying there!

    Stayed in August 2023

  • Reviewed: 4 August 2023

    5.0
    Passable
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    quality

    location

    Stayed in August 2023

  • Reviewed: 24 July 2023

    5.0
    Passable
    • With a pet
    • Leisure trip
    • Couple
    • Queen Room Cottage - Non Smoking
    • Stayed 3 nights

    The room smelled musty and mouldy, the bathroom had spiders and cobwebs like it hasn't been cleaned in a while. The bath and bathmat was mouldy. The bedsheet was torn.

    The owners went out of their way to provide what we required, extra pillows, extra garbage bags etc. Friendly staff.

    Stayed in May 2023

  • Reviewed: 4 July 2023

    6.0
    Overall, a pleasant stay.
    • Leisure trip
    • Group
    • Queen Room Cottage - Non Smoking
    • Stayed 3 nights

    Its unfortunate that the attached restaurant was closed. Although the bed was quite comfortable, the pillows were very small and only 2 on the bed. We had coffee the first morning but cleaning staff did not clean any of the cups, or the coffee maker and did not replenish the coffee supplies. I pulled my phone charger from the wall and unplugged the cord from it because I wanted to take the cord with me for the day. I dropped the charger on top of my bag so I would know where it was when I returned that evening. When we got back, my charger was not where I left it. It was gone.

    Check in was fast and friendly. All questions were answered very well. The cabin we rented was clean and tidy. It was nice to be able to park our motorcycle right beside our door. The location provided easy access to all amenities in town.

    Stayed in July 2023

Showing 1 – 25

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