5851 Victoria Avenue, L2G 3L6 Niagara Falls, Canada
#8 of 81 hotels in Niagara Falls
Guests' ChoiceBased on 4825 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.4
Facilities
7.9
Staff
8.8
Value for money
8.5
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 April 2024
Ed
United StatesWe were told the pool would be closed but we arrived and it was open, kids were a little bummed since we didn’t pack for it to be open.
It wasn’t bad considering it’s under full remodel, happy with overall stay
Stayed in April 2024
Reviewed: 11 April 2024
Sharon
CanadaRestaurant was closed, so no breakfast options. Pool/hot tub was small, busy, and hot tub was kept way too hot.
Convenient location, very clean, comfortable and sound-proofed.
Stayed in April 2024
Reviewed: 11 April 2024
Annatravelswithkids
United StatesThe restaurant is still closed and the lack of breakfast is inconvenient. No microwave in the room.
great location, clean room with a nice sneak-peak of the falls. Good size pool, a nice jacuzzi. Off-site parking is less than 5 min walk away. Quiet, despite the renovation, close proximity to the elevator, and loud entertainment district just out of the window.
Stayed in April 2024
Reviewed: 10 April 2024
Heide
CanadaPool was just OK. It's in the basement..
Location was great, clean room, nice view, great staff.
Stayed in April 2024
Reviewed: 10 April 2024
Michael
United KingdomThe hotel is a bit rowdy: children jumping and screaming in neighbouring rooms and guests hollering to each other in the corridors. Only two elevators, which are also used by housekeeping staff, resulting in very long waits. The view was of the car park. No shower gel in the bathroom. Ongoing construction work.
Good location. Spacious room with comfortable beds. Soft (but small) towels. Good WiFi.
Stayed in April 2024
Reviewed: 9 April 2024
Seyed
IranHowever, there were several issues. There was no breakfast provided, and its two elevators were insufficient for servicing the 10 floors and the number of rooms and guests in the hotel. When we called reception at 11 PM asking for two bottles of water, we were told it was not possible as they didn't provide room service at that hour.Furthermore, despite informing them during check-out that we would return after the eclipse and were willing to pay the additional fees for a late check-out, the hotel repeatedly called to inquire about our departure time. It was only when we explicitly mentioned coordinating with their colleague in the morning and agreeing to pay the extra charges that the calls stopped. It seemed there was a lack of communication and coordination among the staff across shifts.Ultimately, during the final check-out, the hotel manager waived the late check-out fee, acknowledging the high price we had paid for a one-night stay.
Our room, number 901, boasted a beautiful view of Niagara Falls and the street, perfect for witnessing the 2024 eclipse during our brief one-night stay. Despite being on the ninth floor, the noise from the street and various activities (especially the go-kart track) was quite bothersome. The room was delivered for check-in a bit earlier than usual, and it was very clean, tidy, and spacious.
Stayed in April 2024
Reviewed: 9 April 2024
Allison
United StatesNoise in hallway from others
View of American falls from our room and easy parking option
Stayed in April 2024
Reviewed: 6 April 2024
Analyn
CanadaThe construction in front entrance.
The Location was near to attractions
Stayed in March 2024
Reviewed: 6 April 2024
Mollie
United StatesBedding was ok. terrible towels
Spacious room, friendly staff, great location.
Stayed in April 2024
Reviewed: 6 April 2024
Rhea
Canadano cafeteria
location
Stayed in March 2024
Reviewed: 6 April 2024
Joseph
United StatesView from the room
Stayed in April 2024
Reviewed: 2 April 2024
Bruno
BrazilThe curtains were very dirty and the shower without an adequate seal soaked the entire bathroom.
Friendly staff and excellent location
Stayed in April 2024
Reviewed: 2 April 2024
Jhonni
CanadaNo hot water
Location
Stayed in April 2024
Reviewed: 2 April 2024
Mais
CanadaNA
location
Stayed in April 2024
Reviewed: 1 April 2024
Kianpour
AustraliaIt was a bit expensive and didn’t have enough on-site parking space
The room was large and clean and location was great
Stayed in March 2024
Reviewed: 30 March 2024
Ng
SingaporeThe room was not sound proof so you could hear noises from other rooms and the curtains were not designed to be closed which allowed the light to get in every morning
Convenient location
Stayed in March 2024
Reviewed: 29 March 2024
Duygu
TurkeyParking zone was extra and it was full but however they have extra parking zone outside the hotel, close to hotel.
Comfartable beds and room. Best view in 10th floor. We relaxed and enjoyed the room as family.
Stayed in March 2024
Reviewed: 29 March 2024
Jennifer
United StatesUnder construction, outdated.
Excellent Staff. Location was great.
Stayed in March 2024
Reviewed: 27 March 2024
Timothy
United StatesThe staff was not friendly,it seemed very standoffish. No smiles on their faces. Just business 😟
The rooms were great! I also liked the gym.
Stayed in March 2024
Reviewed: 26 March 2024
Samantha
CanadaWe kept finding ants in our towels even when the house keeper brought new ones. I found someone elses brush on the floor from previous booking. Hair in the shower. The sound proofing wasn't ideal. We could hear people talking and kids yelling in the room beside us.
Location was perfect. Hotel looks great. the room set up was great. The kids loved the pool. Renovations look really good. Friendly staff. easy check in
Stayed in March 2024
Reviewed: 25 March 2024
Elizabeth
CanadaI have no idea why the door lock is not working and the staff mentioned that’s how it is!!??
clean and close to all attractions.
Stayed in March 2024
Reviewed: 25 March 2024
Fleur
NetherlandsThe tv didn't work. Parking costs 15 or 25 cad per night (depending on where you park).
Great location, clean and spacious rooms with comfortable beds and nice shower. We enjoyed the hottub and the pool!
Stayed in March 2024
Reviewed: 25 March 2024
Cindy
CanadaThe window in our room was very dirty, we had a beautiful sunset it was difficult to look at- take pictures with dirty windows
Very clean and great location
Stayed in March 2024
Reviewed: 25 March 2024
Pam
CanadaIt was clean, the staff was friendly and the location was great.
Stayed in March 2024
Reviewed: 24 March 2024
Setareh
CanadaThe parking lot was far away
I found the room spacious and the it had tall ceiling , location was perfect
Stayed in March 2024
Reggio Calabria, Italy
Bloomington, USA
San Antonio, USA
Solo, Indonesia
Kvissleby, Sweden
Bari, Italy
Niseko, Japan
San Martino Buon Albergo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content