Nice comfortable bed, quite AC, friendly staff

Stayed in October 2022

The Italian restaurant had wonderful food but the atmosphere needs a more intimate surrounding to warm it up.

Breakfast was an adequate continental breakfast with good coffee . The room was cheery and bright with a beautiful view of the river. Our accomodations were spacious, with lovely vaulted ceilings, making it feel very comfortable. The balcony outside was lovely to sit and have that afternoon glass of wine. Location is excelllent for walking to the shops and the falls.

Stayed in September 2022

Nothing specific

Excellent location with balcony and view of lake

Stayed in September 2022

Not being able to control the heating

Good

Stayed in September 2022

we are elderly, but not disabled in any way, but the lack of a grab bar in the shower made getting in and out of the shower a challenge. there wasn’t a telephone in the room and to get to reception, breakfast room or dining room we had to go outside and up a flight of stairs.

room was comfortable, large and bright with balcony on two sides overlooking the lake. reception was helpful and pleasant.

Stayed in September 2022

No coffee machine in the room.

Excellent location, good views, comfortable room. Basic breakfast provided

Stayed in September 2022

Just planned on watching the Blue Jays game but even the staff was unable to bring it in. We appreciated them trying…. So much technology…. Difficult for the older generation.

Stayed in September 2022

Bathrooms need updating. Price was too high for the type of room on offer.

The breakfast was acceptable. Location was very good. Staff were pleasant and welcoming.

Stayed in September 2022

The room was really hot.

Beautiful location, the views are so pretty. The building is full of history and original features.

Stayed in September 2022

Our room was tired.

Staff were excellent, the property was tired needing an upgrade, as an ex-hotelier I understand the problems of constantly trying to keep on top of expensive upgrades. The areas that have been (the terrace and Basilic Restaurant look great) so I anticipate when they get to them it will be to a high standard. The new Mews rooms looked excellent.

Stayed in September 2022

breakfast is way below our expectation, limited food options, pillow too.high

new technology

Stayed in August 2022

Having a 2yr old with us, it was a bit difficult to get down the stairs to our room with all of our stuff. Would've been great if their was a ramp vs having to lift everything up & down. We liked that a continental breakfast was offered but when we went there shortly after 8, there was already no cream or milk left for coffee or cereal. No water for the coffee maker either. And no staff on site yet to help with these issues (altho there was a # that we could call.) Having an ice machine available at the property would've also been appreciated..

The location and property was breathtaking. So glad there was an option to get a room with a Lakeview and a balcony to enjoy it. It was worth the extra cost! Rooms were clean and they even set up a tiny mattress for our little girl. Staff were so accommodating and friendly. It was our daughters birthday & her first sleep away from home. The owners went above & beyond by getting her a birthday card. This was incredibly thoughtful. So special for her & makes a amazing keepsake from her first official trip. We were both surprised & so grateful for this extremely kind gesture.

Stayed in August 2022

The breakfast could be improved by having staff on site from opening at 6:00 am to put out plates, fill water jugs etc. Need more fresh fruit like bananas which cost next to nothing.

We liked the comfy cottagey feel of the inn and the historic age of the main building. the location is great for the view of the river and you can walk to all the shops, so no having to find parking downtown. A huge deck and lawn where you can sit to read or watch the river traffic. Very quiet.

Stayed in August 2022

Maybe more of a variety of pillows, all of ours were very high The air conditioner unit has very bright lights on the front of it We ran out of milk, juice and water at breakfast

The beds were great, and the location was easy to walk to all downtown amenities but also just off the beaten path so no traffic noise. The pastries at breakfast were fabulous

Stayed in August 2022

I didn’t like the parking arrangement. After going out it was a bit of a pain to keep having to come down to find a spot to park.

It’s a cute property and I’m liked the free breakfast. The lady at the desk was very helpful and kind.

Stayed in August 2022

Hairdryer did not work & bed was too firm.

Location was excellent & breakfast area on balcony was lovely. Close to lakes, beach & shops. Staff were lovely, very friendly & helpful.

Stayed in August 2022

door to room defective would not close had to keep safety lock

location

Stayed in August 2022

We were disappointed we didn't stay upstairs. The inn is touted ad being haunted but we weren't in the part of the building that's haunted. The only other complaint we had was the bathroom was extremely small. Although, being a old building, that's probably to be expected.

The inn is very quaint. Loved the area. Has views of the falls next to the inn. We enjoyed our room. The bed was very comfortable.

Stayed in August 2022

I was not impressed with the italian restaurant. Very pricy yet no selection.

Bed was okay. Room was clean.

Stayed in August 2022

Renovations are on-going but so far so good

Location was beautiful, no breakfast offered at this time

Stayed in July 2022

Room was very clean but old. Looks like we were in one of the few not yet renovated. Windows wouldn’t open and air conditioner was super rattling.

Location couldn’t be beat, lovely spot by the water with a great patio overlooking the gorgeous view. Staff couldn’t be friendlier or more accommodating. Thank you and we’ll be back!

Stayed in August 2022

there were no screens on the windows so we couldn’t leave them open

it was rustic and quaint clean, beautiful view of the river

Stayed in August 2022

great location recently renovated staff where friendly bed was great.

Stayed in August 2022

Jane escorted us to our rooms and showed us the features, which made us feel very welcome and comfortable.

Stayed in July 2022

A/C partially available in main areas

Breakfast not avalaialble , Would have liked access to snacks /soft drinks

Stayed in July 2022