Pillows wasn’t as fluffy as I like ,cabinets in the room looks dated espresso machine didn’t work.

Everything is easy to find , staff is very helpful

Stayed in September 2021

Location was perfect! 500m from entrance to BC Place

Stayed in September 2021

Location and room

Stayed in September 2021

Cleaning services were not provided unless requested. Perhaps this is government enforced, but the price remained the same, and no real effort was made by the hotel to support guests daily. Perhaps the hotel could find innovative ways to provide support to customers (rubbish collection, turn down packages daily, refreshments) something which goes over and above knowing that daily cleaning (something people really appreciate when going to hotels) is not possible in the normal format.

The room, and finishings were exceptional, and definitely 5 star worthy.

Stayed in September 2021

Bathroom, shower, Molton Brown products, comfortable bed and pillows, great location partial water view.

Stayed in August 2021

Non

Good location

Stayed in August 2021

A 24hr pool. Steam room and smoking rooms.

Casino close by. 24hour convenience store, 24 hour gym.

Stayed in July 2021

Food!!

Stayed in July 2021

A bit too far from the train

Facility, fitness centre, nice view

Stayed in August 2021

Food was really expensive and not always the best options nor portion sizes.

There were so many restaurants, the casino, all on the property. So many things to do all in one place.

Stayed in August 2021

The restaurant in the lobby was a little slow with service.

Very nice and modern hotel. Decorated to perfection and comfortable large rooms

Stayed in July 2021

Wifi didn’t work for my daughter’s Switch. Hard to give more constructive feedback than this because everything was so well thought out and executed.

Beautiful view of BC place and the courtyard. Love the blackout curtains. Air conditioning was great for the heat wave. Wifi was strong enough for video conferences for work. I love how the property is pet friendly. Great selection of restaurants. Staff were attentive and courteous.

Stayed in July 2021

Only down side was no room service or breakfast till 7am, being early birds this is quite late for us

Loved the view and the facilities were very well appointed

Stayed in July 2021

AC couln't quite keep up with the heat dome

Stayed in June 2021

I didn’t like missing breakfast because I didn’t think ahead to book on Sunday in salt and honey. I didn’t like that I had to book last minute a paid that extra $100.+ dollars for the room. Missed that the hot tub was available. The shower did not block the spray in the shower thus it pooled on the floor outside the shower. Showers like these usually have silicone gasket which help to stop this from happening g and possible setting up the visitor for a slip or dangerous fall.

Room, positioning of furniture, added chaise was superb. Everything I used was convenient. Menus for the restaurants for order in room meals would have been great though you may have something posted on the tv and at the time I didn’t think to check. Salt and honey required a booking for Sunday morning brunch that I didn’t prepare for so I didn’t get to enjoy breakfast before my conference. This was me not being prepared. This visit was staycation/conference and I would do it again but book earlier so I get a rate more in my pricing comfort.

Stayed in June 2021

Due to the pandemic, there was no service room. But it was fine - on demand.

The location and the view. The beds were comfortable.

Stayed in May 2021

Wish there was a more comfortable arm chair to sit in when just relaxing.

Very clean, modern and fantastic service. Nicely located downtown and great parking.

Stayed in May 2021

fixtures broken Taped up with electrical tape Toilet paper rolled hanging off the wall Wallpaper peeling The place looks rundown

location bed comfortable

Stayed in March 2024

I booked a One Bedroom King Suite at JW Marriott Parq Vancouver through you, to celebrate my girlfriend's birthday. From the description, it was indicated that the room type has a sea view. Please refer to the attached image, which is a screenshot of the room's description. However, upon check-in, not only was there no sea view, but the view was completely blocked by a stadium. This is the first time I've encountered such a situation after booking so many hotels with booking.com. If this room type differentiates between sea views and city views, I believe booking.com needs to specify this in the description. Unfortunately, this was not the case. The misleading description of this room type by booking.com almost ruined the birthday surprise I had prepared for my girlfriend, and I am truly disappointed. I have been using booking.com for many years now and am a Genius Level 3 member, which means I am a loyal user. But the misleading description of the hotel room, especially on such an important occasion as celebrating my girlfriend's birthday, is truly disheartening. This may lead me to leave booking.com. I hope you can rectify this mistake.

Room size, facilities, spa, hot tube, gym, casino

Stayed in March 2024

Breakfast, just an option for egg and not what with the value I paid for. This kind of breakfast for a 5 star hotel…!!!

Very clean, nice staffs and the Casino

Stayed in November 2023

Poor staff and over priced rooms. I get better service else where for cheaper.

Stayed in October 2023

Price of parking and having to pay for wifi. The rooms are expensive enough as it is.  nothing to stir my coffee with not enough cream. 

Location

Stayed in October 2023

Booked 1 bedroom Suite for family of 3 HOWEVER, no bed for third who was a teenager??? Had to order rollaway?? The double cost was not worth it and we could not book two rooms due to the age. Conference got preference over guests. Executive lounge closed which required us to breakfast in room only. No flexibility. Restaurant closed for guests - again, conference specific events.

Location was fabulous. Staff went out of their way to make a better experience for us given the hotel was overcome by a conference limiting amenities, restaurants and food.

Stayed in September 2023

Overpriced, overrated, basic hotel room.

Our room was clean

Stayed in August 2023