Location

Stayed in November 2023

Na

Stayed in October 2023

Pricy.

Our second time staying, as good as four years ago, convenient location, clean and comfortable and quiet room, the sparkling drinking water and wine tasting are our favorite, e-bike is the improvement (did not have it last time).

Stayed in October 2023

Needs a little updating.

Fabulous location! Staff are super helpful, welcoming, and knowledgeable about the hotel and the surrounding area.

Stayed in October 2023

Too expensive

Location is very nice.

Stayed in October 2023

I can't think of anything.

The location was perfect as it was next to many restaurants and shops. The rooms were clean and quiet. The complimentary French Press Coffee was outstanding.

Stayed in October 2023

The bathroom sink needed some cleaning attention. Think about what the guest sees as they brush their teeth.

Very comfortable beds. Cozy.

Stayed in October 2023

I wish they had dedicated meeting room, though they were able to help me with a temporary place to take my business calls

Awesome location, a lot of nearby restaurants and bus stations while being close to Stanley park

Stayed in October 2023

- Weird damage deposit system, caused a bit of a headache to see where extra charges were coming from before finally being refunded. - The room was very poorly lit, the only lighting being natural light through windows or lamps.

- Convenient location. - Staff were friendly: They accidentally lost our umbrella but were able to locate it afterwards. - Decent gym.

Stayed in October 2023

The bathroom was tired. with the shower over the bath

The beds were very comfortable

Stayed in October 2023

The lift was a bit jerky

Nice big room, great location, lovely staff

Stayed in October 2023

Great location, directly< on Robson street - Public transport and nice restaurants and shops all close by - also a station of the 'hop on hop off bus' Plder hotel but all nice and clean. Good value for money

Stayed in October 2023

Unfortunately, the rental bicycle was broken and the accommodation fee was incorrect. Looking at other reviews, it seems like there was a wine tasting. When I stayed there, the staff didn't explain anything about it, so I don't know if there was a tasting. Although there was a description that Japanese language support was available, there was only one staff member who could speak Japanese for one day during the stay.

The staff were very kind even though I am not good at English. Towels were changed and trash was disposed of daily. We had a comfortable stay thanks to the friendly staff and clean rooms. There were many shops around the hotel and it was a convenient location. There was a famous gelato shop nearby and the attached restaurant was very nice.

Stayed in October 2023

The building itself looked a little dated on the outside, but inside was very nice.

The rooms were spacious and clean and the hotel was located in a terrific neighborhood for restaurants and was convenient to walking all over Vancouver. Also, the WiFi was extremely fast and reliable. Complimentary French Press coffee was lovely too in the morning.

Stayed in October 2023

Exercise room hot, needed better cycle, elliptical equipment.

West End location was excellent for restaurants, shops, downtown and transit access, Stanley park and waterfront close,, staff was welcoming and helpful, housekeeping staff excellent.

Stayed in October 2023

It would've helped if the hotel name was illuminated at night since we got into town quite late, but that's not a quibble. There were no stairs to go down from where we were staying to the lobby. It wasn't immediately apparent that there were bike rentals - that might've helped trekking around Stanley Park more efficiently.

Prime location; further away from the Vancouver Center rail station than I'd like, however the proximity to Stanley Park and Bisou Bakehouse and having food still open late at night being on Robson St had its merits. Coffee/tea complimentary service in the morning was a delight! Pleasant and subtle fragrance in the hallways even if the decor is a bit dated.

Stayed in October 2023

Needs an update.

Amazing location and very friendly and welcoming staff.

Stayed in October 2023

Great location and very smart hotel

Stayed in October 2023

Somewhat old and quiet expensive considering facility. Some dust in the room.

Perfect location. Large room. Friendly staff. Well maintained facility.

Stayed in October 2023

We are city people used to walking, and to traveling without a car. This location is a bit hilly for easy walking, although some of our group did successfully walk back uphill from Canada Place (the rest of our group took a cab). The city shuttle to Capillano never arrived at its stop (up the street), so plan to take a cab or Uber to distant sights. Someone on staff clearly smokes right outside the front door because every time we entered the building we had to pass through a haze of smoke (please ask them to go around back; it made for a horrible first impression). For the price (think Disney resort prices), the room was a bit of a let down. It turns out all of Vancouver is this overpriced, so that doesn't make this hotel out of the norm. I wish I had known that ahead of time, so I could adjust my expectations. The room was perfectly fine, just not what I was expecting value-wise. We chose this location because it was where one of our pre-arranged day tours was willing to pick us up. Next time, I'd stay closer to Canada Place.

The room was clean and comfortable. There was a mini fridge, coffee maker, table with 2 chairs, desk & chair, and a nice size TV. There are lots of restaurants along the same street. For a quick bite, there is a Tim Hortons and also a Subway sandwich shop nearby. The hotel staff were super friendly and accommodating.

Stayed in August 2023

There was no safe in our room and we didn't really enjoy the bar. It's trying to be a cocktail/ wine bar, restaurant and place for guests to relax and enjoy breakfast and in the end achieves none of these well. Having said that, we did use it for our 1st breakfast and a drink in the evening as we were too tired to explore and it was ok. There are excellent restaurants and brunch type places around this area so check out recommendations on other sites.

The room was a great size, comfortable and nicely decorated. Good quality bedding and towels, very comfortable beds/pillows The location is perfect for exploring Vancouver. The reception staff were very helpful and our cleaner was lovely. The breakfast we had on our 1st morning was good and the orange juice fresh.

Stayed in October 2023

Restaurant attached to the hotel was a bit pricey but plenty of other good eateries close by.

Very tasteful room with plenty of space and artwork. Staff very helpful with a few questions we had and a nice touch with the complementary coffee in the morning.

Stayed in October 2023

The location & valet parking. Very difficult

Very nice decorated and the rooms impecable with all white linens, the shower was starting to form mold but other than that it was very clean.

Stayed in September 2023

Nothing

Great room. Very attentive and pleasant desk & floor staff. Nice little touches like free coffee service delivered to room and sparkling water on the floor. Very fast valet parking

Stayed in October 2023

Nik

Staff and location

Stayed in September 2023