breakfast

room

Stayed in June 2023

pool was being filled the night we arrived.

Super friendly staff. Gorgeous Hotel. So luxurious. We had an extra large vehicle and trailer they managed to find a place to park for us. They helped us with the spa across the street The breakfast was lovely too

Stayed in May 2023

Had to change rooms 4 times due to smell/cleanliness, lamp wouldn’t turn off in the room, had to remove the bulb to sleep, breakfast was nothing special, no meats and only hard boiled pre packed eggs, could hear people having sex clear as day

Wasn’t much to like

Stayed in May 2023

Water pressure when others took their showers was so noisy it woke me up many times.

I especially loved the breakfast room overlooking the river with a nice warm fireplace. Excellent coffee!

Stayed in March 2023

Everything

Nothing

Stayed in January 2023

I had forgotten my bathing suits I called the hotel and told them they haven’t gotten back to me it has been two days

Stayed in January 2023

I wish it had spa areas for younger children. I was with my 9yo and unfortunately she could only use the outdoor pool. It rained and was chilly a few days so she wasn’t able to swim. I do realize that not every child is as well behaved as she is and that’s one of the reasons the rules are in place since it’s supposed to be relaxing.

Everything was wonderful and very comfortable. I love that there isn’t any outrageous fees to bring my small dogs.

Stayed in September 2022

Your poor comptuter system

every thing

Stayed in October 2022

Our only suggestion for improvement would be for a more secure way of crossing the street to get to the Spa portion of the facilities. It is a 4-lane street that must be crossed, so if there was a pedestrian crosswalk installed between the hotel and the spa it would be much safer for guests to move from one building to the other. I realize the hotel does not have 100% say on this because it would have to be the City/Municipality who installs the crosswalk, but perhaps the Hotel could lobby the local government for them to install one.

At check-in, staff members "Gabriel" and "Alpha" were both extremely friendly and personable, and went above our expectations to ensure we had a great room. They assigned an exceptional room to us - which exceeded our expectations, and shortly after we got into our room, they called us to see if we were satisfied. This call too we were not expecting and which also exceeded our expectations. Both of them should be highly commended for their exceptional customer service. Because of them we will be returning to this hotel :) Thank you.

Stayed in July 2022

I like the different types of sauna and water spa.

Stayed in April 2022

Very nice building with some character; definitely not just a chain hotel. Great location by the river!

Stayed in March 2022

everything was good !

Sauna Thermal experience Sauna Bistro

Stayed in March 2022

Seemed to be getting a litri down like they haven’t spent money on maintenance. shower in my room was leaking all night, drip drip. everything I tried at breakfast was stale. only cheerios for cereal.

Staff were friendly and helpful

Stayed in March 2022

Google review summary 4.4 Very good 3,359 reviews Rooms 3.1 Location 4.0 Service 4.2 What guests are saying "Good service, love the place, the different water soaks, very relaxing" "No fan in the bathroom, loud ac unit in the room, uncomfortable bed/pillows." "Non-vegan guests had the options of bagels, pastries, fruit and more." More Couples 4.1 Families 4.2 Solo 4.0 Reviews Search reviews People often mention G B 1/5 36 minutes ago on Google Was highly looking forward to a spa getaway as I'm from ottawa and wanted to surprise my boyfriend for his birthday . We booked a queen suite on booking.com which is a luxury room that is bigger with a hot tub. We got there and paid and checked in , go to our room and realized they gave us a room with a queen bed and regular shower . I immediately confronted them saying I booked and paid for a queen suite 2 months ahead. The manager told me that they had made a mistake and there were no suites available . I was so upset and didn't understand how this could happen. He then refused to offer us a free room , he did reimburse us for the spa but that was it . If you want to get what you pay for i suggest you find another hotel. We heard 2 other people also that were given the wrong rooms and it was the only people we talked to . Something fishy is going on there , they at first tried to charge me for a suite as well while putting us in the lowest room which I think was intentional or part of some scam the hotel is doing to make money . The spa was okay but there weren't any drinks other then 3 kinds of wine and beer and not many options compared to nordik or Scandinavian you also have to walk over the highway to get to the spa which i find not accommodating. I got over almost being scammed and managed to have a good time even though I didn't get what I planned and had to get upset as soon as I got there .

Google review summary 4.4 Very good 3,359 reviews Rooms 3.1 Location 4.0 Service 4.2 What guests are saying "Good service, love the place, the different water soaks, very relaxing" "No fan in the bathroom, loud ac unit in the room, uncomfortable bed/pillows." "Non-vegan guests had the options of bagels, pastries, fruit and more." More Couples 4.1 Families 4.2 Solo 4.0 Reviews Search reviews People often mention G B 1/5 36 minutes ago on Google Was highly looking forward to a spa getaway as I'm from ottawa and wanted to surprise my boyfriend for his birthday . We booked a queen suite on booking.com which is a luxury room that is bigger with a hot tub. We got there and paid and checked in , go to our room and realized they gave us a room with a queen bed and regular shower . I immediately confronted them saying I booked and paid for a queen suite 2 months ahead. The manager told me that they had made a mistake and there were no suites available . I was so upset and didn't understand how this could happen. He then refused to offer us a free room , he did reimburse us for the spa but that was it . If you want to get what you pay for i suggest you find another hotel. We heard 2 other people also that were given the wrong rooms and it was the only people we talked to . Something fishy is going on there , they at first tried to charge me for a suite as well while putting us in the lowest room which I think was intentional or part of some scam the hotel is doing to make money . The spa was okay but there weren't any drinks other then 3 kinds of wine and beer and not many options compared to nordik or Scandinavian you also have to walk over the highway to get to the spa which i find not accommodating. I got over almost being scammed and managed to have a good time even though I didn't get what I planned and had to get upset as soon as I got there .

Stayed in February 2022

The sink drain was blocked and a terrible smell. Alot of noise..couldn't sleep

Stayed in December 2021

Old scratched furniture, thin walls

it's clean and cheap

Stayed in January 2022

It would have been better having a crosswalk or a stop sign to go to hotel/spa. I'm pretty sure I'm not the only one who's not comfortable crossing a busy street during winter and construction combined. Also a use of the hotel card key for other purchases instead asking for phone numbers would be better.

I always like the baths and saunas there. The massage was amazing.

Stayed in December 2021

Construction made access very difficult. No cross for pedestrians between hotel and spa. Hotel would be very difficult for someone needing accessibility, dark halls, many grade changes, no elevator. Spa is very busy with inadequate parking. Many people walking around with face masks half down.

Good price and was close to where I needed to be. Clean, quiet, and fairly comfortable. Staff was pleasant and helpful.

Stayed in December 2021

The bed was very hard and not very comfortable. The timer for the fireplace was very loud.

The room was beautiful. The lighting was very cool.

Stayed in November 2021

We would have liked that the room have a security box. Breakfast of Thursday lacked sufficient inventory of food. They ran out of hard boiled eggs and milk for cereal. At the spa, the food at the bistro is overpriced. At $14-16 for a sandwich salad and sweet bar; the sandwich should be bigger and the side salad should be more generous; the salad portion was perhaps less than 1/4 cup and were not that good. Either lower the price or be more generous with quantity and quality to provide better value. We tried all 3 options.. ham..tuna..chicken. The chicken sandwich we got was brown meat not chicken breast and the pasta of the tiny pasta salad was undercooked and under seasoned. As client's are not allowed to bring in food or step out to get food, Bistro should complement the experience not detract from it.

Cleanliness reception staff Lydia excellentcomfortabke bed.

Stayed in August 2021

I couldn’t find my room. Signage was horrible and staff unhelpful. I walked the whole property carrying my luggage. No map was offered. I eventually found out my room was in an entirely different building. Would of been nice to know or be given a map. No housekeeping service « on account of covid ». Breakfast reduced to bagels in a bag. But sorry. - no toaster - on account of covid again. I paid way too much for a king bed and thought I had access to spa. Apparently not. Huge fight in the neighbor suite had the police knocking at my door at 1:30 am…. Oops. They had the wrong suite…. sigh…. Some form of night security might have dispelled this situation before it got out of hand.

Near the soa

Stayed in August 2021

The bonus little wine for my parter since it was her birthday

Stayed in August 2021

The room is very good ..

Overprice +++ Breakfast was almost inexistant hardly any food. Pool area overtaken by 2 families no place to sit very noisy Stayed there before but very dissappointing this time .for price paid.

Stayed in July 2021

I like to read in bed and the light beside the bed was not bright enough.

Liked the room and spa a lot

Stayed in July 2021