I've stayed at the Richard's location a few times before over the last few years so I know Level quite well. This was my first time at the Howe location. I know the policy has changed regarding weekly cleaning to biweekly cleaning (wasn't aware until check-in). Having once a week cleaning included would have been appreciated. Lighting in the rooms were finicky, ie: using the main switch to control the bedroom lighting was bothersome. Water pressure in the shower could be way better, perhaps due to the hand held shower heads...

Very clean, quiet, friendly and modern. Would stay again!

Stayed in November 2023

Would be nice to have better Wifi connection on terrase, so you can work outside on fresh air =)

An excellent furnished appartments chain, I definitely recommend it to anyone planning a long stay in the city. The hotel has an excellent location, with supermarkets and attractions within walking distance, as well as a wide selection of cafes and restaurants. The staff is very attentive and always ready to help, I would like to mention Susanna, who was always happy to help and helped in any matter.

Stayed in October 2023

Best location,super clean,friendly staff.I stayed for a month and loved it.

Stayed in October 2023

I really didn’t like being assigned to an apartment directly across from a construction site and a highway with overpass. Not only was it an unsightly view from my windows/balcony, but it caused some noise early in the morning with large construction machinery being operated. I had requested months before my reservation date to be placed in a quiet area of the building, but it seems that no effort was made to fulfill that single, major request. I had wondered while there what the back of the building would be like in terms of quietness.

There was no breakfast. I enjoyed having an extra bedroom even though I didn’t need two. It was nice to be able to choose between bedrooms for sleeping. I really enjoyed having a balcony, and a large one at that ! I also liked the heated pool and jacuzzi on the rooftop— very relaxing after a day being out in the city. I stayed at the Richards location twice, but they always had the cover on the pool so that it didn’t seem available, and I don’t think there’s a nice, heated jacuzzi at that Level location, either.

Stayed in October 2023

You can’t use the pool or communal areas after 10pm. This was frustrating, especially on weekends. Also, the communal working area is not open to level residents until 10am. Not ideal for people working remotely who can’t work in the apartment due to noise or having kids around.

We stayed for 7 weeks from July. Our whole family of 6 absolutely loved this place. The quality of the property and the facilities are incredible. The pool area was amazing and our kids loved it. Location is fantastic.

Stayed in August 2023

Staff is amazing

Stayed in October 2023

AC is too noisy

Gym, BBQ area, swimming pool, staff, washing machine and dryer

Stayed in August 2023

The apartment doors are very noisy. We woke up every morning when our neighbors left. The bedroom could have been a bit bigger.

The location is great, very close to the beach. A few markets and good restaurants are very close by. The bed was very comfortable. We appreciated very much the pet amenities outside on the roof. Also the pool and jacuzzi were great.

Stayed in July 2023

Not optimal for working remotely, as not all rooms have proper work desks.

Fantastic rooftop facilities, very friendly staff, superb upkeep of common areas, bi-weekly cleaning on longer stays

Stayed in October 2023

Some amenities like the outdoor fireplace never worked and no one knew how to fix it.

Pool, jacuzzi, arcades and bbq area are amazing.

Stayed in September 2023

New and bbq and pool

Staff and pool and hot tub

Stayed in August 2023

Three things were disappointing. First, the lack of control of the room temperature. The smart smart didn't work, and I had to ask the staff to adjust the room temperature. Second, it would be better to clarify how the parking lot works before booking the room. Third, the disposal system for trash was a nightmare. I'll all for it having a system to separate trash, but looking for instructions in the garbage room is not a good idea. If you want the guest to separate the trash, have instructions ready in the guest room. An office area would also be appreciated.

The staff was great, really great. The room was comfortable and quiet.

Stayed in September 2023

The only issue with which I could not really deal was the cleaning timetable. They provided room cleaning biweekly while there was no any cleaning facility in the room except a dustpan and a broom. We had to wait 14 days for housekeeping without any cleaning equipment, even a toilet brush 🙄 😄

The location was great for having easy access to the city centre. However, you should expect the hustle and bustle of downtown. All front desk staff were friendly and attentive. I would like to express my sincere gratitude to Susana and Erwin, who were really nice and helpful.

Stayed in August 2023

A bit pricey and non-refundable in case you want to reduce the stay.

Everything

Stayed in August 2023

Only improvement is need more crockery in the apartment. 6 bowls and 6 plates is not enough.

The pool, gym, and entertainment rooms are brilliant. Our room was large and spacious and the second bathroom was great for our group of 6. Location was also perfect.

Stayed in August 2023

Not much. The AC was not strong enough and the gym coupe have more equipment. The rest was perfect!

Great apartment in a great location with all things you need. Only the AC could have been a little stronger. Overall a great stay!

Stayed in August 2023

Expensive but then… so is Vancouver…

Great location. Super clean and well equipped facilities.

Stayed in July 2023

Nothing

It’s beautiful

Stayed in July 2023

The walls are paper thin, and I can hear the people above me making noise till 2am every night! The hwy is also beside me, and I can hear the cars drive by. If the rooms were sound proff it would have been better!

Quite rooms

Stayed in June 2023

Nothing

The staff were very friendly and good people. The room is clean and the location is good, you can walk everywhere.

Stayed in May 2023

The GSA Dara was the most helpful and nice person. Those were our first days in Vancouver after moving there and we needed a lot of help with finding everything and how to do things properly (documents, mailing, finding a job and so on). Dara Morales is professional and attentive, she would open the doors by a button for every guest that she sees, welcoming them with a wide, joyful smile. It was so nice to feel like at home, even being thousands of miles away from it.

Stayed in April 2023

The cold weather

Environment is lovely

Stayed in March 2023

It's a little on the expensive side, and they have a 500CAD security deposit (which is made clear when booking). But at least in December 2022/January 2023 everything in this building was practically brand new. And the deposit was refunded in 10 days.

Place looks brand new. Nice gym and facilities. Kitchenware was new and excellent quality. Friendly staff. Suzana, the concierge/front desk was so helpful and friendly that I stopped to chat every time we met, and I am everything but a talker.

Stayed in January 2023

good

good

Stayed in April 2023