Reviews of Courtyard by Marriott London 3 stars
864 Exeter Road, N6E 1L5 London, Canada
#15 of 29 hotels in London
Guests' ChoiceReview score
Based on 104 hotel reviews
7.7Score breakdown
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Cleanliness
8.3
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Comfort
8.5
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Location
8.7
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Facilities
8.1
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Staff
8.3
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Value for money
8.1
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Reviewed: 29 November 2021
Ray
Canada2 reviews7.0“Pleasant enough. Would return.”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 2 nights
Notification that housekeeping would not clean room unless notified upfront by guest. Was not aware of this, not informed. I understand this is a Covid-19 policy, and that's understandable, but guests need to know that. Not a big deal though.
No continental breakfast was available. :(
Stayed in November 2021
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Reviewed: 28 November 2021
William
Canada5 reviews8.0“Great location, Modern hotel, reasonably priced . Easy to get to from 401”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Didn't include breakfast - or any snacks - coffee in lobby, cookies to munch on Pool needed special access only. Bed too soft for me but otherwise great.
NO Breakfast included. Went to Wimpy's. The best BKfast ever and reasonable. Liked - king bed - huge TV - quiet fan - easy to operate thermostat - quiet - comfortable bed - large bath - convenient parking - close to many stores (Costco, White Oaks Mall) - Great little TV lounge in room.
Stayed in November 2021
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Reviewed: 29 September 2021
Carol
Canada19 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
All was good
The bed was extremely comfortable as were the pillows. The front desk employee was very professional and friendly.
Stayed in September 2021
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Reviewed: 23 September 2021
Nadine
Canada2 reviews8.0“Comfy and quiet”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
Hard to find staff
Comfy, loved the pool
Stayed in September 2021
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Reviewed: 23 September 2021
Nadine
Canada2 reviews8.0“Comfortable and convenient”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
Opened the top drawer to put some clothes away and there was candy and wrappers. Noticed an odd smell the second day and opened the bottom drawer which I hadn't needed so hadn't open and there was a bag with Swiss chalet food in it.
Location was convenient and easy to access from the highway. The beds were comfy and loved the pillows. Quiet hotel and a nice clean pool.
Stayed in September 2021
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Reviewed: 19 September 2021
Don
Canada78 reviews5 helpful votes9.0Superb- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Food bar was terrible. Very very limited menu. Stale reheated food. Quit serving food if you can’t do better. The worst fast food establishment is better.
Beautiful hotel with all the amenities.
Stayed in September 2021
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Reviewed: 12 September 2021
Rayma
Canada1 review9.0“very comfy and convenient”- • Business trip
- • Solo traveller
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
room was spacious and clean
Stayed in September 2021
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Reviewed: 12 September 2021
Mark
Canada1 review9.0“Stayed here before. Great location. Great price”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Bubbly was expensive. There was a bar of used soap in our shower. Not enough pillows.
Great location.
Stayed in August 2021
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Reviewed: 6 September 2021
Nancy
Canada1 review7.0Good- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Seemed understaffed & under amenitied
Location & price
Stayed in September 2021
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Reviewed: 4 September 2021
Elaine
Canada1 review7.0“Nice hotel with some room for improvement”- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite
- • Stayed 1 night
- • Submitted via mobile
I travelled with my young daughter. She was very excited to swim in the pool. The water was cloudy and there is a dirty ring around the top tiles of the pool that needs to be scrubbed. There were only two towels in our room - we used them at the pool and then had to request more at the front desk. It took a couple of hours for them to arrive because apparently all of the hotels towels were in the dryer when I asked. The room had no hair dryer. The staff was very friendly but it seems like they are under staffed. There was no one available at the cafe to help us in the am so we went elsewhere for breakfast
Quiet, comfortable. Good location
Stayed in August 2021
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Reviewed: 27 August 2021
Jennifer
Canada1 review8.0“Overall a comfortable stay!”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
The pool was open for bookings only, which was disappointing as it was not identified on the site. The more concerning issue was that the sides of the pool itself were very dirty... To a point where people had scratched their names and such into the dirt. So gross!
Room was nicely furnished, comfortable and clean
Stayed in August 2021
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Reviewed: 15 August 2021
Elizabeth
Canada14 reviews8.0Very good- • Family with young children
- • One-Bedroom Queen Suite
- • Stayed 2 nights
- • Submitted via mobile
The bedsofa was not good for guests to sit and talk. Also the lighting in the sitting room was very dark. The menu in the Bistro was limited.
The beds were good and storage was great.
Stayed in August 2021
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Reviewed: 12 August 2021
Bernardo
Canada23 reviews1 helpful vote8.0“Excelent room”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Washroom was the best
Confortable and clean and excelent washroom
Stayed in August 2021
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Reviewed: 2 August 2021
Omar
Canada9 reviews9.0“Great and comfortable”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Everything
Stayed in August 2021
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Reviewed: 31 July 2021
Ryanne
Canada1 review7.0“Enjoyable and it met our needs.”- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite
- • Stayed 2 nights
- • Submitted via mobile
No hot tub and close location to lots of power lines.
The room was really nice.
Stayed in July 2021
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Reviewed: 29 June 2021
Shaz
Canada10 reviews8.0“Great place to stay”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Due to covid, the restaurant was closed and staff was not receptive over the phone with respect to confirmation of booking and other details.
The room was exceptionally clean and beds were comfortable.
Stayed in June 2021
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Reviewed: 15 June 2021
Jean
Canada1 review9.0“Perfect stay will book here again”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Bathroom was clean but not sparkling
Location, price, cleanliness and modern decor
Stayed in June 2021
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Reviewed: 11 June 2021
Gail
Canada1 review7.0“Overall a good experience. Very uncomfortable and not much sleep gotten on the sofa bed.”- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite
- • Stayed 1 night
- • Submitted via mobile
Sofa bed was super uncomfortable. Bedding did not fit and keep failing off. No blanket for the bed. Had to ask for extra pillows and towels.
Good location. Nice staff
Stayed in June 2021
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Reviewed: 11 June 2021
Shannon
Canada1 review8.0Very good- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
I had to be up early to write an exam and I asked for a wake up call and no one called me in the morning. I told the staff and I got a bit off of my room though
My room was nice and clean. The bed was comfy. The air conditioning kept my cool and I felt safe
Stayed in June 2021
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Reviewed: 21 May 2021
James
Canada1 review8.0Very good- • Business trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
one of the cards didn’t work so I had to go downstairs and I was given the wrong change for coffee in the morning but the staff were really nice
It was a very nice and updated hotel the bed and pillows were comfortable
Stayed in May 2021
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Reviewed: 2 January 2022
Shannon
Canada1 review10Exceptional- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite
- • Stayed 1 night
- • Submitted via mobile
No good views out the windows and the pool was closed unfortunately it wasn't heating 😔
Very nice and clean came with my husband and children for new years lots of space even had a mini livingroom definitely be back :)
Stayed in January 2022
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Reviewed: 20 December 2021
Jlegatox
Canada12 reviews10Exceptional- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite
- • Stayed 1 night
- • Submitted via mobile
Closets smell. Cabinets of drawers where broken.
Stayed in December 2021
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Reviewed: 16 December 2021
Uthayabalan
Canada2 reviews1.0“Dirty ,no breakfast, nice can't sleep”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Everything
Nothing better.
Stayed in December 2021
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Reviewed: 5 December 2021
Yan
Canada6 reviews3.0Poor- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Noisy guests, a group of children play hockey in the open space in the hallway and parents chat loudly in the hallway. No social distancing. Partying in the hallway. The worst experience I’ve had.
Stayed in December 2021
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