864 Exeter Road, N6E 1L5 London, Canada
#16 of 29 hotels in London
Guests' ChoiceBased on 92 hotel reviews
7.5Cleanliness
8.2
Comfort
8.4
Location
8.6
Facilities
8.0
Staff
8.1
Value for money
7.9
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End of dialog contentReviewed: 29 November 2021
Ray
CanadaNotification that housekeeping would not clean room unless notified upfront by guest. Was not aware of this, not informed. I understand this is a Covid-19 policy, and that's understandable, but guests need to know that. Not a big deal though.
No continental breakfast was available. :(
Stayed in November 2021
Reviewed: 28 November 2021
William
CanadaDidn't include breakfast - or any snacks - coffee in lobby, cookies to munch on Pool needed special access only. Bed too soft for me but otherwise great.
NO Breakfast included. Went to Wimpy's. The best BKfast ever and reasonable. Liked - king bed - huge TV - quiet fan - easy to operate thermostat - quiet - comfortable bed - large bath - convenient parking - close to many stores (Costco, White Oaks Mall) - Great little TV lounge in room.
Stayed in November 2021
Reviewed: 2 October 2021
Mimi
CanadaStaff did not answer the phone. Had to walk down to concierge to get a new remote for the tv. Key constantly did not work, went down 3 times to get the key Re-keyed for the room. Had only one set of towels.. had to go down for another set, because no one answered the phones.
Large room with sitting area and clean
Stayed in September 2021
Reviewed: 29 September 2021
Carol
CanadaAll was good
The bed was extremely comfortable as were the pillows. The front desk employee was very professional and friendly.
Stayed in September 2021
Reviewed: 23 September 2021
Nadine
CanadaHard to find staff
Comfy, loved the pool
Stayed in September 2021
Reviewed: 23 September 2021
Nadine
CanadaOpened the top drawer to put some clothes away and there was candy and wrappers. Noticed an odd smell the second day and opened the bottom drawer which I hadn't needed so hadn't open and there was a bag with Swiss chalet food in it.
Location was convenient and easy to access from the highway. The beds were comfy and loved the pillows. Quiet hotel and a nice clean pool.
Stayed in September 2021
Reviewed: 19 September 2021
Don
CanadaFood bar was terrible. Very very limited menu. Stale reheated food. Quit serving food if you can’t do better. The worst fast food establishment is better.
Beautiful hotel with all the amenities.
Stayed in September 2021
Reviewed: 12 September 2021
Rayma
Canadaroom was spacious and clean
Stayed in September 2021
Reviewed: 12 September 2021
Mark
CanadaBubbly was expensive. There was a bar of used soap in our shower. Not enough pillows.
Great location.
Stayed in August 2021
Reviewed: 6 September 2021
Nancy
CanadaSeemed understaffed & under amenitied
Location & price
Stayed in September 2021
Reviewed: 4 September 2021
Elaine
CanadaI travelled with my young daughter. She was very excited to swim in the pool. The water was cloudy and there is a dirty ring around the top tiles of the pool that needs to be scrubbed. There were only two towels in our room - we used them at the pool and then had to request more at the front desk. It took a couple of hours for them to arrive because apparently all of the hotels towels were in the dryer when I asked. The room had no hair dryer. The staff was very friendly but it seems like they are under staffed. There was no one available at the cafe to help us in the am so we went elsewhere for breakfast
Quiet, comfortable. Good location
Stayed in August 2021
Reviewed: 27 August 2021
Jennifer
CanadaThe pool was open for bookings only, which was disappointing as it was not identified on the site. The more concerning issue was that the sides of the pool itself were very dirty... To a point where people had scratched their names and such into the dirt. So gross!
Room was nicely furnished, comfortable and clean
Stayed in August 2021
Reviewed: 15 August 2021
Elizabeth
CanadaThe bedsofa was not good for guests to sit and talk. Also the lighting in the sitting room was very dark. The menu in the Bistro was limited.
The beds were good and storage was great.
Stayed in August 2021
Reviewed: 12 August 2021
Bernardo
CanadaWashroom was the best
Confortable and clean and excelent washroom
Stayed in August 2021
Reviewed: 4 August 2021
Ross
CanadaGarbage overflowing at front waste bin led to a skunk loitering at the front entrance and making check-in a harrowing experience. Not a good way to start ones stay.
Stayed in July 2021
Reviewed: 2 August 2021
Omar
CanadaNothing
Everything
Stayed in August 2021
Reviewed: 31 July 2021
Ryanne
CanadaNo hot tub and close location to lots of power lines.
The room was really nice.
Stayed in July 2021
Reviewed: 7 July 2021
Tim
CanadaNo complimentary coffee or breakfast
Stayed in June 2021
Reviewed: 29 June 2021
Shaz
CanadaDue to covid, the restaurant was closed and staff was not receptive over the phone with respect to confirmation of booking and other details.
The room was exceptionally clean and beds were comfortable.
Stayed in June 2021
Reviewed: 15 June 2021
Jean
CanadaBathroom was clean but not sparkling
Location, price, cleanliness and modern decor
Stayed in June 2021
Reviewed: 11 June 2021
Gail
CanadaSofa bed was super uncomfortable. Bedding did not fit and keep failing off. No blanket for the bed. Had to ask for extra pillows and towels.
Good location. Nice staff
Stayed in June 2021
Reviewed: 11 June 2021
Shannon
CanadaI had to be up early to write an exam and I asked for a wake up call and no one called me in the morning. I told the staff and I got a bit off of my room though
My room was nice and clean. The bed was comfy. The air conditioning kept my cool and I felt safe
Stayed in June 2021
Reviewed: 2 January 2022
Shannon
CanadaNo good views out the windows and the pool was closed unfortunately it wasn't heating 😔
Very nice and clean came with my husband and children for new years lots of space even had a mini livingroom definitely be back :)
Stayed in January 2022
Reviewed: 20 December 2021
Jlegatox
CanadaClosets smell. Cabinets of drawers where broken.
Stayed in December 2021
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