525 Bay Street, M5G 2L2 Toronto, Canada
#39 of 114 hotels in Toronto
Guests' ChoiceBased on 1043 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.5
Staff
9.0
Value for money
7.7
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End of dialog contentReviewed: 28 May 2024
Kimberly
United StatesThe beds were a little more firm than I would like. No microwave in the rooms.
Location was amazing! Everything was very clean. Parking was easy. Staff was extremely friendly and helpful. The kids loved playing in the pool.
Stayed in May 2024
Reviewed: 26 May 2024
Pradeep
IndiaThere was difference between our booking and information hotel had. We booked a room with breakfast for three adults and paid for that only, however hotel allowed two adults with breakfast but charged extra for third person breakfast.
Stayed in May 2024
Reviewed: 25 May 2024
Sally
CanadaLocation was really great.
Stayed in April 2024
Reviewed: 20 May 2024
Christian
SpainLocation, cleaning, room size
Stayed in May 2024
Reviewed: 2 May 2024
Igor
UkraineWithout complains
Stayed in March 2024
Reviewed: 1 May 2024
Joseph
UgandaHousekeeping takes too long to clean rooms and had to be reminded to put toiletries. Restaurant menu is too limited
Location is excellent, staff very good, rooms spacious, quality good
Stayed in April 2024
Reviewed: 25 April 2024
Claudia
United StatesMicrowaves are not included in the rooms. Many of the vending machines on different floors did not work. The gift shop was closed. There aren't any play areas for children.
I included the cost of breakfast in my stay. The quality of the breakfast was excellent and service was also excellent. Front desk staff was also very helpful. Room service was also very prompt. The pool was great for swimming for my twin niece and nephew.
Stayed in April 2024
Reviewed: 15 April 2024
Jennifer
United StatesWi-Fi was really bad. Kept getting kicked off. Didn’t know my rewards number (it’s saved on other devices) so I wouldn’t sign on the Wi-Fi from my laptop. Only my phone.
Staff was friendly, The property was very clean. I liked the daily cleanup service in the room, the gym was nice and I liked that it was stocked with water bottles.
Stayed in April 2024
Reviewed: 13 April 2024
Esther
United KingdomGreat location , lovely helpful staff
Stayed in April 2024
Reviewed: 8 April 2024
Michael
CanadaEverything was good
Great location and service
Stayed in April 2024
Reviewed: 26 March 2024
Yizheng
CanadaI stayed in a connected room for 4 nights.One of them is very noisy even at 11pm and I can clearly heard about what they chatted about in the next room.
Location is very good
Stayed in March 2024
Reviewed: 24 March 2024
Baraa
Saudi Arabiathe view !!
Staff were very friendly, especially front desk and lounge staff
Stayed in February 2024
Reviewed: 24 March 2024
Tanya
CanadaPrice of parking!
Very clean and lobby smells so good! Great location
Stayed in February 2024
Reviewed: 23 March 2024
Tracey
CanadaI would have rated it higher but there was no wifi. When I tried signing up it still didn't work.
Friendliness of staff and quick check in
Stayed in February 2024
Reviewed: 21 March 2024
Elaine
CanadaLong hallway walk to get to our room
Large clean rooms
Stayed in March 2024
Reviewed: 20 March 2024
Allie
CanadaNot through any fault of theirs, our original room with a "view" had a lovely view of a homeless encampment and drug addicts. They were very happy to honour my request almost immediately, and we were quite satisfied with the new accomodations.
The staff were exceptional. they were courteous, friendly and very helpful. Allowed us to leave our luggage after checkout, so we can go to our appointment without dragging it hither and yon. lol
Stayed in March 2024
Reviewed: 17 March 2024
Michelle
United KingdomPrice
Good standard of accommodation
Stayed in March 2024
Reviewed: 2 March 2024
Lynda
CanadaWith a huge selection of rooms they provided a room facing a homeless encampment. The encampment itself was not a problem but they had a dog that barked through the night and woke us up. The hotel could have chosen not to place people in the rooms facing the encampment.
Great location. Close to Eaton Center, Richmond Station restaurant (best in city)
Stayed in February 2024
Reviewed: 28 February 2024
Karl
CanadaParking rate was outrageous. This is no way to treat a customer who has to drive to the location. If someone is not staying at the hotel - fine, charge them what you want,
Stayed in February 2024
Reviewed: 20 February 2024
Ceyara
CanadaThe limited breakfast room service options
The valet staff were wonderful, check in and check out was very smooth.
Stayed in February 2024
Reviewed: 12 February 2024
Trevor
CanadaRoom temp was tough to adjust.
Clean, affordable, friendly staff, brilliant gym, didn’t try the bar/lounges but they looked super inviting.
Stayed in February 2024
Reviewed: 2 February 2024
Mary
CanadaThe sour smelling covers
Everything would have been perfect except for the funny smell when we got into the room. The room has what I can describe as sour smell as soon as I get in and I get into the bed, I find that it was coming from the covers.
Stayed in January 2024
Reviewed: 31 January 2024
Lisa
United StatesExpensive and had to pay for parking.
Beautiful clean hotel centrally located. Staff very accommodating and super friendly. Breakfast was excellent.
Stayed in January 2024
Reviewed: 26 January 2024
Ikaterina
SwitzerlandGreat location! So close to the Eaton Center and skating!
Stayed in December 2023
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