525 Bay Street, M5G 2L2 Toronto, Canada
#39 of 114 hotels in Toronto
Guests' ChoiceBased on 1043 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.5
Staff
9.0
Value for money
7.7
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End of dialog contentReviewed: 10 May 2023
María
SpainAtencion estupenda
Stayed in May 2023
Reviewed: 1 May 2023
Gabriel
CanadaFor the price of the rooms, they should definitely come with free wifi. Aside from that, the furniture is a bit antiquated and the air conditioning failed to keep us cool at night.
Room was spacious and comfortable, staff was very polite and eager to help.
Stayed in April 2023
Reviewed: 1 May 2023
Noha
EgyptWifi isn't free. In this day and age it's always free. I didn't pay for wifi because I'm a bonvoy member but still the Marriott shouldn't be charging for wifi. no shower caps or any of the standard paraphernalia
location is superb staff is super super friendly & go out of their way to make sure guests have everything they need. Staff is responsive the coffee in the room was very good water available free of charge and on demand
Stayed in April 2023
Reviewed: 29 April 2023
Amr
EgyptLocation is prime.
Stayed in April 2023
Reviewed: 25 April 2023
Charles
NigeriaI understood that parking was included, only to be told to pay a separate charge for parking my car.
Stayed in April 2023
Reviewed: 25 April 2023
Bridin
United Kingdom.
helpful staff, good location
Stayed in March 2023
Reviewed: 12 April 2023
Lacal
BahamasWas please with everything
Breakfast was excellent
Stayed in April 2023
Reviewed: 12 April 2023
Shirley
CanadaNot one complaint.
Staff went out of their way to check us in early and to fix a mistake regarding early morning room service. Very pleased with each staff member that we encountered.
Stayed in April 2023
Reviewed: 10 April 2023
Tammy
CanadaHad to ask for towels a lot and didn't get enough.
Location the best
Stayed in March 2023
Reviewed: 10 April 2023
Iris
United StatesI booked a room for 3 people but I had only 2 sets of bath towels. I had to call Front desk to ask for additional tower every day. They did bring me extra towels when I called on day 1, but didn’t fulfill my request on day 2.
Stayed in April 2023
Reviewed: 20 March 2023
Melissa
CanadaVery nice room, good location, many restaurants around, nice breakfast and pool.
Stayed in March 2023
Reviewed: 19 March 2023
Paula
Irelandperfect
central location, good price ,
Stayed in February 2023
Reviewed: 14 March 2023
Lydia
CanadaVery friendly staff at the reception. Close to Sheraton Convention where we attended an event.
Stayed in February 2023
Reviewed: 13 March 2023
Mandy
Canadaprice, and not very sound proof. could hear all the traffic in the hallway
location
Stayed in March 2023
Reviewed: 7 March 2023
Braun
CanadaBeds saggy. Kept sliding when trying to sit on them. Hard to climb into due to sagging, and it was challenging not to roll off the side. Very unlike Marriott standards! Please note that we aren't overweight.
Pool and hot tub were excellent
Stayed in February 2023
Reviewed: 27 February 2023
Josh
United StatesStaff were a little hard to understand.
Good location, clean and easy to workouts
Stayed in February 2023
Reviewed: 27 February 2023
Vanuthith
Canadaservices
location
Stayed in February 2023
Reviewed: 27 February 2023
Damome
CanadaThe price
Didn't have it
Stayed in February 2023
Reviewed: 20 February 2023
Gulnara
CanadaLocation: this hotel is by a church, there were alot of homeless people around the back door of the hotel (the one that closer to the Eaton Shopping Centre), we did not feel safe. Service: someone was knocking our door at around 8 am on Saturday, which again did not meet of what we have requested and it was quite strange on this level of the hotel. Pool: there was no room to change, dry, no robe, slippers, for the price they charge I think at least something should be included, taking in to consideration that the facilities are very old.
Location: it was nice to be in the middle of downtown, everything was close, transportation, shopping, etc.
Stayed in February 2023
Reviewed: 15 February 2023
Ismail
Canadacould be managed and repurpose resources better for a better experience
location is perfect
Stayed in February 2023
Reviewed: 12 February 2023
Donata
CanadaDidn’t mind the need for room key for elevator but, it wasn’t convenient to need it to get through the door to the Eaton Centre.
Close to dining, shopping, entertainment, could walk from train station underground (as it was cold).
Stayed in November 2022
Reviewed: 6 February 2023
Edward
CanadaWe were supposed to get complementary breakfast and we didn’t I used my significant others credit card and I almost wasn’t able to stay becuz my name wasn’t on the booking .. the manger helped me out
Stayed in January 2023
Reviewed: 6 February 2023
Samantha
CanadaFound the rooms, especially the beds, outdated. Springs were broken know the middle of the mattress.. not a super comfortable night's sleep. Charge you for internet which doesn't totally make sense to me in 2023..
Excellent location! Staff very nice. TV connected to Netflix and other streaming services directly. Could checkout through the TV.
Stayed in February 2023
Reviewed: 16 January 2023
Harish
United Arab Emiratesthough we booked for three, they would allow only two for breakfast for which we had to stand there and request for long time
the location
Stayed in January 2023
Reviewed: 5 January 2023
Katherine
Canadafor almost 500/night no breakfast included and to be woken up at 5 am to the construction going on outside their main entrance is not exactly 5 star
clean and great location
Stayed in December 2022
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