104 Ontario St, N5A 3H2 Stratford, Canada
#17 of 27 hotels in Stratford
Guests' ChoiceBased on 223 hotel reviews
8.6Cleanliness
9.3
Comfort
9.1
Location
9.6
Facilities
8.5
Staff
9.3
Value for money
8.4
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 May 2024
Erica
CanadaHotel cleaning staff. Poor table for reservation booked 5 months earlier.
The location and proximity to the theatre.
Stayed in May 2024
Reviewed: 21 May 2024
Lori
CanadaStairs only (no elevator)
Location. Room size was terrific
Stayed in May 2024
Reviewed: 19 May 2024
Mick
CanadaThere were 3 of us but in the room there were only 2 wineglasses, 2 water glasses and 2 espresso coffee cups. There was a kettle and tea but no mugs. We did mention this upon checkout.
Great location and really comfortable room.
Stayed in May 2024
Reviewed: 19 May 2024
Antonio
CanadaSome pillows were too big
Very friendly staff
Stayed in May 2024
Reviewed: 19 May 2024
Luci
CanadaBreakfast was not what I was looking for but lunch and dinner were great. Staff was lovely.
Stayed in May 2024
Reviewed: 16 May 2024
Gayle
CanadaWe really have nothing to report that we did not like.
The location of the hotel was excellent. It is across the street from the river and we were able to walk to all of the sites we wanted to see in Stratford.
Stayed in May 2024
Reviewed: 11 May 2024
Marylou
CanadaThe rooms were spacious, clean and comfortable. Lovely boutique hotel experience, located in the heart of the city. The restaurant and bar on main floor is fantastic!
Stayed in May 2024
Reviewed: 26 February 2024
Marian
CanadaClose by everything
Stayed in December 2023
Reviewed: 15 December 2023
Pauline
CanadaVery comfortable and clean
Stayed in December 2023
Reviewed: 12 December 2023
Purdy
CanadaThe breakfast was the only let down. Need more coffee options, like lattes. One of group asked for a simple soft boiled egg and was flatly turned down.
Stayed in December 2023
Reviewed: 1 December 2023
Frank
CanadaGreat location, friendly staff
Stayed in November 2023
Reviewed: 14 November 2023
Stewart
CanadaThe bed was very stiff left me a bit achy in the morning. And the Television was very far from the bed. Made having to turn the volume up quite a bit and really squint to see the tv.
The location and room itself was beautiful. Great food nearby and easy to access.
Stayed in November 2023
Reviewed: 6 November 2023
Murty
CanadaBetter signage from the parking in the back to the front desk for first time visitors, and the stairs are a bit of a pain but not enough to return in the future
Perfect location for the theater, very nice modern room , restaurant was very good staff very friendly
Stayed in November 2023
Reviewed: 20 October 2023
Bonnie
CanadaThe breakfast was cold eggs could have been cooked a more. My friends breakfast was fine.
Stayed in October 2023
Reviewed: 19 October 2023
Alexander
CanadaSince you asked...the bacon was awful! Worse bacon ever!!!
Since you asked...the bacon was awful! Worse bacon ever!!!
Stayed in October 2023
Reviewed: 11 October 2023
Amanda
CanadaExcellent location, comfortable rooms with more space than I was expecting. Onsite restaurant and bar are very convenient and food is delicious. All of the staff were very kind and helpful.
Stayed in October 2023
Reviewed: 10 October 2023
Kimberly
Canadafriendly staff, comfortable bed, great food at the restaurant
Stayed in October 2023
Reviewed: 10 October 2023
Marcelina
CanadaI do like all about Stratford
Breakfast was sooo delicious, my sons was soo amazed with the breakfast platter , esp, bacon , they said it was soo delicious, Excellent 👍👍👍👍the place was perfect , clean , and a friendly neighbourhood,, I’m coming back there next tym,, the only thing is we came for a long weekend it’s a holiday and most is closed for the holiday
Stayed in October 2023
Reviewed: 7 September 2023
Bonita
CanadaUnique decor, friendly and accommodating staff.
Stayed in September 2023
Reviewed: 14 August 2023
Sarah
CanadaI didn't like having to bring our luggage into the bar area to check-in - it was fairly busy when we arrived so it was awkward.
This is a lovely boutique hotel! Restaurant/bar was great. The eggs benedict were perfect. Room was incredible. Bed was so comfortable and everything we needed was there.
Stayed in August 2023
Reviewed: 28 July 2023
Robin
CanadaGreat location. Great restaurant/bar. Great service. Great room.
Stayed in July 2023
Reviewed: 23 July 2023
Stretlien
United StatesLocation exceptional and the restaurant outstanding.
Stayed in July 2023
Reviewed: 18 July 2023
Caroline
CanadaLack of electric charging stations. The number of electric vehicles is increasing and the hotel should think about installing charging stations.
The staff at Mercer are so friendly. Every single person we talked to was knowledgeable and obviously happy to be there. We ate lunch, dinner and breakfast there and the food was good. Lovely atmosphere and great people.
Stayed in July 2023
Reviewed: 6 July 2023
Diana
CanadaNo good mirrors with proper lighting to do makeup, and none that were full length. When we broke a glass in our room, couldn't get a hold of anyone at front desk to help us with cleaning it.
Amazing location, friendly staff, room was spacious, stylish, and clean. Check-in and out were very easy.
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content