345 Banff Avenue, T1L 1H8 Banff, Canada
#9 of 50 hotels in Banff
Guests' ChoiceBased on 1425 hotel reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.7
Facilities
9.2
Staff
9.2
Value for money
8.2
Free WiFi
9.1
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End of dialog contentReviewed: 10 January 2024
Jennifer
AustraliaCould’ve been cleaner - leftover candies from previous tenants on the floor next to one of the beds, makeup on the ceiling in bathroom. One of the hot tub’s jets also wasn’t working.
Convenient location; rooms are modern
Stayed in January 2024
Reviewed: 8 January 2024
Eric
CanadaPoor shower water pressure. Bar lacked atmosphere no music etc.
Cosy hotel. Nice pool nice room
Stayed in January 2024
Reviewed: 6 January 2024
Sam
AustraliaNothing at all
Everything! Location, facilities, staff. All excellent. Recommend and would happily stay again.
Stayed in January 2024
Reviewed: 1 January 2024
Joanne
AustraliaHad to request if we required a room clean There was no service Christmas Day, which was advised in advance however we did request rubbish removal and this wasn't done.
Car valet service was excellent
Stayed in December 2023
Reviewed: 29 December 2023
Chi
CanadaRoom little small
Pet friendly.
Stayed in December 2023
Reviewed: 28 December 2023
Hafiz
CanadaHot pool on the roof top.
Stayed in December 2023
Reviewed: 28 December 2023
Rachel
CanadaWalking outside to get into the room
Great location! Hot tub and sauna were amazing. Clean nice size rooms
Stayed in December 2023
Reviewed: 27 December 2023
Casandra
CanadaNot both hot tubs jets worked
Love the hot tub on the roof
Stayed in December 2023
Reviewed: 24 December 2023
Carol
CanadaLove the hot tubs
Stayed in December 2023
Reviewed: 22 December 2023
Maryann12
AustraliaNothing
Fabulous location with great space and facilities in my room.
Stayed in December 2023
Reviewed: 21 December 2023
Amber
CanadaThe rooms are tiny
Beautiful hotel
Stayed in November 2023
Reviewed: 6 December 2023
Jennifer
CanadaBeautiful atmosphere, clean, fireplace lounge was exceptional, breakfast in the restaurant was delicious. Friendly, professional staff all around. Pools and views were relaxing & stunning.
Stayed in December 2023
Reviewed: 4 December 2023
Jessica
CanadaHot tub cool and not treated
Great location great hotel, wonderful staff very clean the hot tub and sauna could use a little work.
Stayed in December 2023
Reviewed: 3 December 2023
Sam
CanadaIf I had to nitpick, the room we stayed in was on the main floor this time around and was extremely cold even with the heater going non stop. I’m not sure if the patio door wasn’t sealed properly or what but it made it harder to get out of bed in the morning.
Gorgeous property and amazing location! I’ve stayed here a few times now and it will always be my go to in Banff! The rooftop hot tubs are stunning and worth the trip alone.
Stayed in December 2023
Reviewed: 1 December 2023
Patricia
CanadaPerfect location close to dinning shops and bus stops
Stayed in November 2023
Reviewed: 30 November 2023
Lisa
United StatesSoundproof isn’t too ideal. We could hear when someone walked by outside the door.
Everything is great! The water pressure is excellent.
Stayed in November 2023
Reviewed: 29 November 2023
Hyunkyung
United Stateslocation
Stayed in November 2023
Reviewed: 28 November 2023
Natalie
CanadaNo complaints!
Excellent room, great location, great attached restaurant, loved the rooftop hot tubs.
Stayed in November 2023
Reviewed: 26 November 2023
Karl
CanadaThe bed was very hard and felt the living room in our one bedroom felt pretty basic for the price paid. The hot tubs need full time supervision to control the adult children. Ban personal music
Free parking, beautiful lobby and great staff. The rooms were comfortable and pretty quiet.
Stayed in November 2023
Reviewed: 25 November 2023
Samantha
AustraliaThe restaurant pizza’s downstairs
Location, friendly/helpful staff, clean tidy room, free underground parking, outdoor heated pool, sauna and fireplace.
Stayed in November 2023
Reviewed: 25 November 2023
Lee
CanadaWe didn’t get maid service until late in the day when we were trying to get ready for the evening therefore room wasn’t cleaned nor coffee restocked.
Location and the hotel itself.
Stayed in November 2023
Reviewed: 23 November 2023
Michael
CanadaThe heating system was incredibly loud when it turned on (which was frequent). We also had a room located at the end of a hallway with an exit door close by. At night, the door would slam and shake our room. It woke us up several times and was quite frustrating. For the price of the room, the exit door was more or an annoyance than being next to an elevator. You can stay at other hotels on Banff ave for a 1/3 of the price with the same amenities and quieter hallways.
Great location on Banff Ave with many restaurants close by including Pacini’s located in the hotel lobby. The rooms were clean, comfy beds and lots of pillows. The bathroom only had a shower but it was nice and large with very new, sleek facilities. The Spa was fantastic though, I would go to the Spa again but not stay at the hotel.
Stayed in November 2023
Reviewed: 22 November 2023
Mark
CanadaRestaurant was a little pricy, but good.
Well laid out room. Clean and comfortable.
Stayed in October 2023
Reviewed: 17 November 2023
James
CanadaThe restaurant
The facilities were what demanded us to stay
Stayed in November 2023
Reviewed: 17 November 2023
Jeannette
CanadaLiked everything We did no try the restaurant Wish we had
The hotel entrance is beautiful with the huge rock fireplace and floor to ceiling windows It just started snowing as we walked in. The biggest snowflakes I have ever seen. I felt like we were in a Hallmark movie. So pretty The rooms also had floor to ceiling windows which we loved. We had a courtyard view on the ground floor so we did feel the need to keep the blinds closed so sad lol The rooftop hot tub was also a favourite. Would definitely recommend 😊
Stayed in November 2023
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