810 Exeter Road, N6E 1L5 London, Canada
#24 of 28 hotels in London
Guests' ChoiceBased on 715 hotel reviews
6.2Cleanliness
6.7
Comfort
6.7
Location
7.8
Facilities
6.5
Staff
8.0
Value for money
6.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Mari
CanadaNo coffee maker in the room, or glass mugs to heat water in the microwave. Under the sink in the bathroom was not clean, room could use a coat of paint, especially after renovating the shower. AC temp was in Fahrenheit not Celsius. Pillows were polyfill, and adequate but not great.
The bed was really comfortable, I’d say medium firmness. The sheets were clean and the shower was newly renovated, with good water pressure, and hot. Bar fridge and microwave, both worked great. Location was pretty quiet, and the AC worked well.
Stayed in May 2024
Reviewed: 11 May 2024
Brenda
CanadaThe stairs were dirty
Elevator broken
Stayed in May 2024
Reviewed: 6 May 2024
Samantha
CanadaOur tub was backing up with poop took two days to get moved to another room and had no hot water , washing clothes the dryer ate my mo eh and they would not give me money back for dryer
Pool looked nice
Stayed in May 2024
Reviewed: 28 April 2024
Mary
CanadaFamily kids in hallway
Convenient
Stayed in April 2024
Reviewed: 2 April 2024
Marilyn
CanadaHad to ask for a blanket. It was cool in the room. Why was there no bed spread.
It was close to where we were broken down on the highway. We were able to arrive at 1:30am after a stressful event The parking lot was large enough to accommodate our truck and travel trailer. Our dog was allowed The beds we comfortable The man at the front desk was super friendly and helpful. It was appreciated that we didn’t have to pay more $ for the stay, which was unexpected and at the end of our holiday.
Stayed in March 2024
Reviewed: 31 March 2024
Ferdinand
CanadaThe property was clean but in the room the corners and ceiling where dirty
Front desk workers where friendly
Stayed in March 2024
Reviewed: 2 March 2024
Jennifer
CanadaCarpet and sheets had stains. The hallway was freezing cold. Had a plug in heater in the room
The location was good. Lots of free parking.
Stayed in March 2024
Reviewed: 2 January 2024
Meskar
Canada-Did not provide us with an additional chair as requested -The pool is really small and did not look clean enough
-Welcoming staff -Overal cleanliness -Good housekeeping
Stayed in January 2024
Reviewed: 13 December 2023
Bryant
United StatesAir conditioner on the floor with a hose going out the window. Price and deposit too much for this place, elevator not working, bad smell, very old style rooms. No iron in room
Location
Stayed in September 2023
Reviewed: 6 December 2023
Helen
CanadaLobby area was small.
Stayed in November 2023
Reviewed: 5 December 2023
Glxgrl
CanadaThere was only a sheet one pathetically thin blanket on the bed. One side of the bed was lower than the other making a comfortable sleep impossible as I constantly rolled toward the edge. The whole place seemed rundown and threadbare.
The location was good for my needs.
Stayed in December 2023
Reviewed: 12 November 2023
Steven
CanadaOld looking, old everything
Nothing special
Stayed in November 2023
Reviewed: 10 November 2023
Brian
Canadano complaints
location,price
Stayed in November 2023
Reviewed: 7 November 2023
Kory
CanadaThe property isn't amazing but definitely a solid choice for something more on the budget end of the hotel spectrum in London.
Pet Friendly, comfortable room.
Stayed in October 2023
Reviewed: 4 November 2023
Bemount
United Statesnothing
good stay
Stayed in October 2023
Reviewed: 30 October 2023
Pam
CanadaIt’s dated and tired. Only one blanket on the bed . Stains on the only arm chair in the room. Paint peeling. No stopper in bathroom sink.
Closeness to 401 and white oaks mall. Very friendly guys at the front desk when I checked in.
Stayed in October 2023
Reviewed: 28 October 2023
Veitch
United StatesWould have preferred a regular bathroom. Was given a handicap one for some reason
Quiet room at the end of the hall was nice
Stayed in September 2023
Reviewed: 16 October 2023
Kameka
CanadaThere was not a closet for items. Nor was there towels that wrapped around bodies.
Over all nice, we asked for extra pillows and they did not have any to provide.
Stayed in October 2023
Reviewed: 8 October 2023
Becca
CanadaWalls were a bit thin, heard the neighbouring rooms' tv and music.
The staff was extremely helpful with giving directions since I didn't have gps. Well lit parking lot and security cameras made me feel safe about traveling alone.
Stayed in October 2023
Reviewed: 1 October 2023
Rohan
CanadaNo wifi
The pool was not clean
Stayed in September 2023
Reviewed: 1 October 2023
Fred
CanadaBathroom taps extremely loose, nearly ripped them out Door lock needed to be reattached Pool was to cold TV started to go blank Room needed a comfortable chair not 2 queen beds
What breakfast???
Stayed in September 2023
Reviewed: 27 September 2023
Mestiar
CanadaMore clean please
No breakfast. Location okay. Dirty elevator.
Stayed in September 2023
Reviewed: 14 September 2023
Jean-claude
CanadaWas not able to lock the main door- ? door warped - was not feeling safe with a door not able to lock. Bed was noisy when moving on it- not sure why?? smell in hallway was very much cannibals' smell and should have been no smoking! whole room, elevator and hallway required maintenance- hotel looks neglected ,
bed was ok but sheets did not fit. Bathroom size is good
Stayed in September 2023
Reviewed: 31 August 2023
Wagdy
QatarThe smile wasn’t that good, and other people near room had party all night
The room rate was good
Stayed in August 2023
Cambridge, Canada
Legian, Indonesia
Sur, Oman
Baie-Saint-Paul, Canada
Split, Croatia
Kelheim, Germany
Caleta De Fuste, Spain
Bologna, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content