165 Consumers Drive, L1N 1C4 Whitby, Canada
#6 of 6 hotels in Whitby
Guests' ChoiceBased on 612 hotel reviews
5.4Cleanliness
6.2
Comfort
6.0
Location
7.5
Facilities
5.7
Staff
7.0
Value for money
6.0
Free WiFi
6.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 October 2021
Hazim
CanadaMy room was under the laundromat so the noise was terrible.
Location is not bad
Stayed in October 2021
Reviewed: 25 October 2021
James
Canada. ,Location and staff were great, they were busy from teams that were there...but staff were great
There were garbage bags in the hallways, pizza boxes and towels and sheets Seemed like they never finished Cleaning
Stayed in October 2021
Reviewed: 24 October 2021
Terry
Canadatoo noisy in hallways late at night.
location
Stayed in October 2021
Reviewed: 17 October 2021
Josh
CanadaMaybe not the best part of town. Gun shots in the night. Rooms need updating and rooms smells a bit like smoke.
Staff was really nice. Room clean.
Stayed in October 2021
Reviewed: 10 October 2021
Luc
CanadaRoom was very small. Small fridge and no microwave or coffee.
Location is good.
Stayed in October 2021
Reviewed: 18 September 2021
Asorescu
CanadaThere was a bad smell coming from the bathroom... probably from the waste pipes. We had to open the window in the room before going to sleep. Then closed the bathroom door, and put a towel underneath, to prevent the smell from re-entering the room. Also, there were some noisy guests in the hotel, arguing. One of them looked in distress of some sort, and agitated. Looked like long-term residents?... Maybe the hotel is part of some govt program for people in crisis?... Anyway, we just needed a room for a night, after re-varnishing the stairs in our home. It was more or less OK for just one night.
The room was clean and location was good for us. Staff was nice.
Stayed in September 2021
Reviewed: 15 September 2021
Alysha
CanadaUnfortunately the floor of the bathroom looked like it hadn't been swept and mopped. The room was very dated. There was a cigarette burn in the toilet seat and stains on the bathtub. The bed was not comfortable. The hallways smelled a bit of cigarettes.
I very much enjoyed the location was close enough to the highway and restaurants. The coffee served in the morning was pretty good. Also the Wifi connection was pretty good, I had no issues with my shows freezing while I streamed. I also saw no evidence of bedbugs.
Stayed in August 2021
Reviewed: 11 September 2021
Kathleen
CanadaBathroom was dirty. No coffee maker in the room. I requested a disabled room only to find out when we arrived that wasn't the case so my husband wasn't able to shower.
There was no breakfast, not even a coffee maker in the room.
Stayed in August 2021
Reviewed: 7 August 2021
Yvonne
CanadaWe could not take a shower as when we put it on, the center piece fell out so no spray. There were a lot of dogs staying in the hotel so you can smell it even though it is masked with deodorizer.
The staff were very friendly. Close to the highway.
Stayed in August 2021
Reviewed: 17 July 2021
Misty
CanadaWeed smell in hallway
There was no breakfast but location was great
Stayed in June 2021
Reviewed: 14 July 2021
Leo
CanadaCould use a good cleaning
Location
Stayed in July 2021
Reviewed: 14 July 2021
Peter
United KingdomRoom was located near the entry and exit door. This made the room very noisy at night time with people constantly going in and out. Room was small for two people and 2 large suitcases. Not enough space to leave both suitcases open had to constantly lift suitcase to the bed to get something to change into.
Room location was good. Very convenient when coming and going. Bed was comfortable A/C worked well room temperature was nice for sleeping.
Stayed in July 2021
Reviewed: 9 July 2021
Kathleen
CanadaMotel was very smelly. Smoke, Body order. Garbage bags in hallways and by the elevator. Had to switch rooms because the smell of smoke was so bad.
Location was good. Woman at the front desk was super nice and helpful.
Stayed in July 2021
Reviewed: 25 June 2021
Daniela
BulgariaThe floor was sticky all over (like there was soda spilled on it) and there was dust under the bed. The bathroom bowl wasn't cleaned.
Stayed in June 2021
Reviewed: 16 May 2024
Richard
CanadaPeople smoking outside near to entrances/exits.
Front desk staff was friendly and helpful. Room was clean and tidy. Refrigerator in the room was a nice surprise.
Stayed in May 2024
Reviewed: 18 April 2024
Stephanie
CanadaStrong smell of urine. Very sketchy. Rooms not soundproof.
Chose because of its location
Stayed in April 2024
Reviewed: 16 April 2024
Andrew
CanadaDoors opening and closing all night probably drug dealers pimps and hookers
No breakfast supplied
Stayed in April 2024
Reviewed: 11 April 2024
Tim
CanadaAbsolutely disgusting hotel, filthy, advertised as none smoking but that is 100% not the case, the whole place reeks of cigarettes and weed. The room was a disgrace with burns everywhere and holes all over the curtains. My daughter and her friend felt threatened and unsafe and had issues with their asthma and allergies as soon as they went in. We called Booking.com customer service and they were no help at all despite having a policy the states if the room is not as described they will issue a refund and relocate you.... none of this was done or seemed possible. We got our own refund and found a new hotel ourselves. Dont stay here!
Leaving
Stayed in April 2024
Reviewed: 8 March 2024
Brittany
CanadaNothing not to like.
Always a great experience staying here. The hotel is located in a convenient location which is helpful if you’re not driving. I’ve had zero issues staying here, the staff are always accommodating.
Stayed in February 2024
Reviewed: 17 February 2024
Sheena
CanadaAt 8am there was a knock on our door and someone wanted to come in and check to see how the room was cleaned the day before and only wanted to check under the bed. Thought that was really strange and should have been done after it was cleaned.
The lady at the front desk that checked us in and out was amazing and super friendly.
Stayed in February 2024
Reviewed: 12 February 2024
Adnane
CanadaNice costumer
Stayed in February 2024
Reviewed: 7 February 2024
Denver
CanadaThe room didn't smell pleasant and I'm a nonsmoker and the room smells like cigarettes the top sheet has a cigarette burn the heat didn't work properly I had to go to the gas station to get ice because there was none one the whole compound the ice machines doesn't work there should be mini fridge in the room there should be smart TV or wifi or cable TV in the room
The environment was great was in a remote area where I have access to stores and other businesses.
Stayed in February 2024
Reviewed: 5 February 2024
Jeff
CanadaThe only issue was the noise in the hallway. From what I understand, there are people who live there, so that might indicate why things were a little loud at times during the night.
The room was clean, big, and just great in general.
Stayed in January 2024
Reviewed: 26 January 2024
Holly
CanadaEVERYTHING WAS TERRIBLE. The place was disgustingly dirty and smelt terrible. The booking online I made got completely mad wrong in their system and the staff refused to change it and was going to charge me more. They also made a second reservation without my permission and wouldn't cancel it cause it was past the timeline. I wasn't happy and it went known. Couldn't believe how bad this place smelled and how dirty it was. I'm very easy going and would put up with small things wrong but this was unbelievable. I was in my room for about 5 mins just flabbergasted before walking out and demanding a refund. Can not believe this place passes any inspections if it does. So mad about the whole reservation problem and will be speaking to hire ups. I would give a 0 for everything if it was an option.
Stayed in January 2024
Reviewed: 25 January 2024
Sarah
CanadaThe room reeked of old dog or cat urine, with a large dog down the hall barking frequently. There was cigarette and pot smoke smell everywhere, with guests actively smoking across the hall from us. Room was grungy in general, and the whole place just had a sketchy feeling. We almost left but figured we'd tough it out for one night. After sitting in bed for a short while, I found a bed bug crawling on me, upon which we decided to leave. A refund was given without fuss, but they didn't seem at all surprised to hear about the issues.
Stayed in January 2024
Zell am See, Austria
Nendaz, Switzerland
Belgrade, Serbia
Vernusse, France
Marloth Park, South Africa
Kadarim, Israel
Melbourne, Australia
Sarti, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content